Who are the best Broadband Providers in 2020?

Who are the best Broadband Providers in 2020?
Tuesday, October 27, 2020

Who are the best Broadband Providers in 2020?

Every year we get together an expert panel of judges and choose the best of the best in broadband – think the Oscars of Broadband. We felt that 2020, in particular was a time to recognise success in the broadband industry.

We all spent more time at home and online than ever before - working, seeking entertainment and keep in touch with friends and family nearby and across the world. Internet traffic hit record-breaking peaks multiple times.  And, behind the scenes, were our broadband providers working hard to keep up with unprecedented demand,  keep Kiwis connected, come up with innovative solutions and putting their customers first.

An impressive of broadband companies put themselves forward to be considered as the best of the best. It was fantastic to see entries from a huge range of providers including, Neon, Play Stuff, Farmside, Vodafone, Wireless Nation, MyRepublic, NOW, Orcon, Megatel, Nova Energy, Slingshot, 2degrees, Gravity Internet, WombatNET, Contact Energy, Network for Learning and Spritely. So – who was the best of the best?

Who were the best providers in broadband for 2020?

Compare the winning broadband providers on the night below. Check out the full list of winners for all categories here.

Slingshot was the big winner in broadband for 2020

Winner of Best Value Broadband ProviderBest Bundled Plan & the People’s Choice Broadband Provider, voted for by the New Zealand public – Slingshot

Best Value Broadband Provider recognises an NZ Internet Service Provider who provided the best value broadband service in the previous 12 months.  Value can be determined by price, product and added benefits or service.

Best Open to NZ ISPs and organisations who provide at least one ‘bundled’ broadband service to NZ consumers or organisations. A bundle plan must consist of a broadband connection with another core service, product or feature e.g. landline, mobile or power service.

The People's Choice Provider is the Provider who is selected through voting by the New Zealand Public. 

Extra Bonus
96

Unlimited Fibre 100 Deal Exclusive - $64.95/mth + great Bund...

from $64.95 /mo
First 12 months then 84.95/month
100Mbps 20Mbps
Unlimited data
Extra Bonus
96

Unlimited Fibre 100 Deal Exclusive - $64.95/mth + great Bund...

Sign up on a 12-month contract and pay only $64.95/month! Also, bundle your broadband and power and get 10% bundle discount on both services. Get $5/mth off for each active mobile plan you bundle with...
Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • Not available in conjunction with any other offer. 
  • Offer will revert to standard prices as advertised on Slingshot.co.nz after 12 months.
  • The promotion is valid for a limited time only and is subject to change by Slingshot without notice.
  • Free standard installation.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit.
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers.

Slingshot Broadband Ts&Cs
Slingshot Power Bundles Ts&Cs

Extra Bonus
64

Unlimited VDSL Deal Exclusive - $69.95/mth + great Bund...

from $69.95 /mo
First 12 months then 89.95/month
50Mbps 10Mbps
Unlimited data
Extra Bonus
64

Unlimited VDSL Deal Exclusive - $69.95/mth + great Bund...

Sign up on a 12-month contract and pay only $69.95/month! Also, bundle your broadband and power and get 10% bundle discount on both services. Get $5/mth off for each active mobile plan you bundle with...
Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • Not available in conjunction with any other offer. 
  • Offer will revert to standard prices as advertised on Slingshot.co.nz after 12 months.
  • The promotion is valid for a limited time only and is subject to change by Slingshot without notice.
  • Free standard installation.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit.
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers.

Slingshot Broadband Ts&Cs
Slingshot Power Bundles Ts&Cs

Extra Bonus
40

Unlimited ADSL Deal Exclusive - $69.95/mth + great Bund...

from $69.95 /mo
First 12 months then 89.95/month
10Mbps 1Mbps
Unlimited data
Extra Bonus
40

Unlimited ADSL Deal Exclusive - $69.95/mth + great Bund...

Sign up on a 12-month contract and pay only $69.95/month! Also, bundle your broadband and power and get 10% bundle discount on both services. Get $5/mth off for each active mobile plan you bundle with...
Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • Not available in conjunction with any other offer. 
  • Offer will revert to standard prices as advertised on Slingshot.co.nz after 12 months.
  • The promotion is valid for a limited time only and is subject to change by Slingshot without notice.
  • Free standard installation.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit.
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers.                 

Slingshot Broadband Ts&Cs
Slingshot Power Bundles Ts&Cs

Best Fibre Broadband Provider

The Best Fibre Broadband award is for the strongest overall Fibre Broadband service provider in New Zealand. 

Extra Bonus
93

Unlimited Fibre 100 3 Months FREE plus great discounts...

from $0.00 /mo
First 3 months then 89.95/month
100Mbps 20Mbps
Unlimited data
Extra Bonus
93

Unlimited Fibre 100 3 Months FREE plus great discounts...

Get THREE MONTHS FREE Unlimited Broadband plus FREE rental Google Nest Wifi router (one-off $14.95 delivery charge applies). Also, bundle your broadband and power and get 10% bundle discount on both s...
Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • This offer is not available in conjunction with any other offer.
  • The promotion is valid for a limited time only and is subject to change by Orcon without notice.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers. 

Full T&Cs's

Offer expires 31/03/2021
Extra Bonus
58

Unlimited VDSL 3 Months FREE plus great discounts...

from $0.00 /mo
First 3 months then 89.95/month
50Mbps 10Mbps
Unlimited data
Extra Bonus
58

Unlimited VDSL 3 Months FREE plus great discounts...

Get THREE MONTHS FREE, free modem while you're with Orcon (one-off $14.95 delivery charge applies). Also, bundle your broadband and power and get 10% bundle discount on both services. Get $5/mth off f...
Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • This offer is not available in conjunction with any other offer.
  • The promotion is valid for a limited time only and is subject to change by Orcon without notice.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers. 

Full T&Cs's

Offer expires 31/03/2021
Extra Bonus
37

Unlimited ADSL 3 Months FREE plus great discounts...

from $0.00 /mo
First 3 months then 89.95/month
10Mbps 1Mbps
Unlimited data
Extra Bonus
37

Unlimited ADSL 3 Months FREE plus great discounts...

Get THREE MONTHS FREE, free modem while you're with Orcon (one-off $14.95 delivery charge applies). Also, bundle your broadband and power and get 10% bundle discount on both services. Get $5/mth off f...
Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • This offer is not available in conjunction with any other offer.
  • The promotion is valid for a limited time only and is subject to change by Orcon without notice.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers. 

Full T&Cs's

Offer expires 31/03/2021

Best Customer Support

The Best Customer Support award presented to the New Zealand broadband provider that best demonstrates a commitment to providing excellent customer service. 

Best Service
90

Unlimited Fibre 100 Deal Get 6 months HALF PRICE

from $42.50 /mo
First 6 months then 85.00/month
100Mbps 20Mbps
Unlimited data
Best Service
90

Unlimited Fibre 100 Deal Get 6 months HALF PRICE

The 2020 Broadband Compare award winner for best customer service! Get 6 months HALF PRICE unlimited broadband when you sign up for a 12-month contract! Use promo code BBCX6MONTHS. BYO router or you c...
Terms and Conditions apply

Full plan details

Contract options

12 months

Terms and conditions

These promotional offer terms form part of your Agreement with NOW and should be read in conjunction with NOW’s Residential Customer Terms and Conditions. In the event of any inconsistency between these Offer Terms and any other clause of the Agreement, these Offer Terms take precedence.
 
Naked Unlimited Broadband with six months half price offer
1. This offer is only available on a 12-month contract term and includes ADSL, VDSL and Fibre 100/20.
2. Half price on monthly fee for 6 months is applied via 6 recurring monthly account credits of $42.50 excluding the first part month.
3. You can use your own modem, but this must be compatible with the selected NOW network. For more information please refer to - Can I use my own Modem
4. A modem can also be purchased with a one-off charge of $120 applied to your first invoice or you can select twelve installments of $10 per month over twelve months. Please note; $14 Postage and packaging fee applies for modem delivery.
5. Non-standard ADSL and VDSL connections may incur an installation charge which will be explained to you prior to connection.
6. An early termination fee ($199) will apply if you cancel this service prior to the first 12 months after joining.
 
 
Best Service
57

Unlimited VDSL Deal Get 6 months HALF PRICE

from $42.50 /mo
First 6 months then 85.00/month
50Mbps 10Mbps
Unlimited data
Best Service
57

Unlimited VDSL Deal Get 6 months HALF PRICE

The 2020 Broadband Compare award winner for best customer service! Get 6 months HALF PRICE unlimited broadband when you sign up for a 12-month contract! Use promo code BBCX6MONTHS. BYO router or you c...
Terms and Conditions apply

Full plan details

Contract options

12 months

Terms and conditions

These promotional offer terms form part of your Agreement with NOW and should be read in conjunction with NOW’s Residential Customer Terms and Conditions. In the event of any inconsistency between these Offer Terms and any other clause of the Agreement, these Offer Terms take precedence.
 
Naked Unlimited Broadband with six months half price offer
1. This offer is only available on a 12-month contract term and includes ADSL, VDSL and Fibre 100/20.
2. Half price on monthly fee for 6 months is applied via 6 recurring monthly account credits of $42.50 excluding the first part month.
3. You can use your own modem, but this must be compatible with the selected NOW network. For more information please refer to - Can I use my own Modem
4. A modem can also be purchased with a one-off charge of $120 applied to your first invoice or you can select twelve installments of $10 per month over twelve months. Please note; $14 Postage and packaging fee applies for modem delivery.
5. Non-standard ADSL and VDSL connections may incur an installation charge which will be explained to you prior to connection.
6. An early termination fee ($199) will apply if you cancel this service prior to the first 12 months after joining.
 
Best Service
43

Unlimited ADSL Deal Get 6 months HALF PRICE

from $42.50 /mo
First 6 months then 85.00/month
10Mbps 1Mbps
Unlimited data
Best Service
43

Unlimited ADSL Deal Get 6 months HALF PRICE

The 2020 Broadband Compare award winner for best customer service! Get 6 months HALF PRICE unlimited broadband when you sign up for a 12-month contract! Use promo code BBCX6MONTHS. BYO router or you c...
Terms and Conditions apply

Full plan details

Contract options

12 months

Terms and conditions

These promotional offer terms form part of your Agreement with NOW and should be read in conjunction with NOW’s Residential Customer Terms and Conditions. In the event of any inconsistency between these Offer Terms and any other clause of the Agreement, these Offer Terms take precedence.
 
Naked Unlimited Broadband with six months half price offer
1. This offer is only available on a 12-month contract term and includes ADSL, VDSL and Fibre 100/20.
2. Half price on monthly fee for 6 months is applied via 6 recurring monthly account credits of $42.50 excluding the first part month.
3. You can use your own modem, but this must be compatible with the selected NOW network. For more information please refer to - Can I use my own Modem
4. A modem can also be purchased with a one-off charge of $120 applied to your first invoice or you can select twelve installments of $10 per month over twelve months. Please note; $14 Postage and packaging fee applies for modem delivery.
5. Non-standard ADSL and VDSL connections may incur an installation charge which will be explained to you prior to connection.
6. An early termination fee ($199) will apply if you cancel this service prior to the first 12 months after joining.
 

Best Service Provider under 10,000 customers

This award is for the best Internet Service Provider in New Zealand who serviced less than 10,000 connected customers in the previous 12 months.

3

Unlimited Satellite

from $199.00 /mo
14Mbps 2Mbps
Unlimited data
3

Unlimited Satellite


Terms and Conditions apply

Full plan details

Contract options

open term

Included features

Rental router

3

Satellite 400Gb 30/5

from $319.00 /mo
30Mbps 5Mbps
400 GB data
3

Satellite 400Gb 30/5


Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Rental router

4

Satellite 250Gb 30/5

from $219.00 /mo
30Mbps 5Mbps
250 GB data
4

Satellite 250Gb 30/5


Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Rental router

Best Wireless Service provider 

This award is for the strongest overall wireless service provider in New Zealand. 

1mth HALF PRICE
10

RBI 4G 200GB+ 1 month HALF PRICE + Unlimited Off...

from $92.45 /mo
First month then 184.90/month
36Mbps 10Mbps
200 GB data
1mth HALF PRICE
10

RBI 4G 200GB+ 1 month HALF PRICE + Unlimited Off...

Sign up for a 24-month contract and get 1 month HALF PRICE. Get Unlimited Off Peak data (can be used from midnight-5 PM). Also, no setup, shipping & handling costs + free antenna worth $119 (if requir...
Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Router

Terms and conditions

1. The offer is only available to new Wireless Nation broadband customers who haven’t had an active Wireless Nation connection in the past 12 months, and who sign up to a residential RBI Wireless Broadband plan on a 24 month contract.
2. The offer is applied when your broadband becomes active with Wireless Nation and will be discounted on your initial payment through the online sign up form.
3. The offer is the equivalent of one month half price of any RBI Wireless standard monthly fee, free antenna (if required) worth $119, and no shipping & handling cost. It does not apply to additional charges such as installation, additional usage or part-month charges.
4. With this plan, you get Anytime data, which can be used all day long, plus Off Peak data, which is available from midnight till 5PM.
5. The early exit fee is 1/24 of $458.85 for every remaining month on a 24 month contract, plus the value of any promotion offered during signup.
6. The offer may not be available in conjunction with other offers.
7. The offer is subject to payment by Direct Debit or automatic Credit Card.
8. The offer is subject to our standard Terms of Service.

 

1mth HALF PRICE
27

RBI 4G 120GB + 200GB 1 month HALF PRICE + 200GB Off Peak...

from $59.95 /mo
First month then 119.90/month
36Mbps 10Mbps
120 GB data
1mth HALF PRICE
27

RBI 4G 120GB + 200GB 1 month HALF PRICE + 200GB Off Peak...

Sign up for a 24-month contract and get 1 month HALF PRICE. Get an additional 200 GB Off Peak data (can be used from midnight-5 PM). Also, no setup, shipping & handling costs + free antenna worth $119...
Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Router

Terms and conditions

1. The offer is only available to new Wireless Nation broadband customers who haven’t had an active Wireless Nation connection in the past 12 months, and who sign up to a residential RBI Wireless Broadband plan on a 24 month contract.
2. The offer is applied when your broadband becomes active with Wireless Nation and will be discounted on your initial payment through the online sign up form.
3. The offer is the equivalent of one month half price of any RBI Wireless standard monthly fee, free antenna (if required) worth $119, and no shipping & handling cost. It does not apply to additional charges such as installation, additional usage or part-month charges.
4. With this plan, you get Anytime data, which can be used all day long, plus Off Peak data, which is available from midnight till 5PM.
5. The early exit fee is 1/24 of $458.85 for every remaining month on a 24 month contract, plus the value of any promotion offered during signup.
6. The offer may not be available in conjunction with other offers.
7. The offer is subject to payment by Direct Debit or automatic Credit Card.
8. The offer is subject to our standard Terms of Service.

 

 

 

1mth HALF PRICE
26

RBI 4G 120GB + 50GB 1 month HALF PRICE + 50GB Off Peak...

from $49.95 /mo
First month then 99.90/month
36Mbps 10Mbps
120 GB data
1mth HALF PRICE
26

RBI 4G 120GB + 50GB 1 month HALF PRICE + 50GB Off Peak...

Sign up for a 24-month contract and get 1 month HALF PRICE. Get an additional 50 GB Off Peak data (can be used from midnight-5 PM). Also, no setup, shipping & handling costs + free antenna worth $119
Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Router

Terms and conditions

1. The offer is only available to new Wireless Nation broadband customers who haven’t had an active Wireless Nation connection in the past 12 months, and who sign up to a residential RBI Wireless Broadband plan on a 24 month contract.
2. The offer is applied when your broadband becomes active with Wireless Nation and will be discounted on your initial payment through the online sign up form.
3. The offer is the equivalent of one month half price of any RBI Wireless standard monthly fee, free antenna (if required) worth $119, and no shipping & handling cost. It does not apply to additional charges such as installation, additional usage or part-month charges.
4. With this plan, you get Anytime data, which can be used all day long, plus Off Peak data, which is available from midnight till 5PM.
5. The early exit fee is 1/24 of $458.85 for every remaining month on a 24 month contract, plus the value of any promotion offered during signup.
6. The offer may not be available in conjunction with other offers.
7. The offer is subject to payment by Direct Debit or automatic Credit Card.
8. The offer is subject to our standard Terms of Service.

 

 

Best Rural Service Provider

This award is for the strongest overall Rural Service Provider in New Zealand.

2 months FREE
30

RBI 4G 200Gb Get 2 months FREE! Call now: 0800 7...

from $0.00 /mo
First 2 months then 155.99/month
36Mbps 10Mbps
200 GB data
2 months FREE
30

RBI 4G 200Gb Get 2 months FREE! Call now: 0800 7...

Sign up for a rural wireless plan on a 24-month term before 28/02/2021 and get 2 months FREE! Offer is only available for new Farmside RBI customers. Terms and Conditions apply.
Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Rental router

Terms and conditions

  • Offer is only available to new Farmside RBI customers, signing up to a 120gb or 200gb RBI Wireless Broadband plan, for a 24 month term.
  • 2 months free only applies to the standard monthly plan charge. 
  • Applied when your broadband becomes active and will appear on your first or second bill.
  • Will be debited back if plan is downgraded during the first 6 months of the term or terminated before the end of the term. 
  • Early Disconnection Fees apply
  • Rural Wireless Broadband and 4G not available everywhere. Connection not guaranteed. 
  • Additional charges may apply for Managed Installations & additional travel.
  • Farmside will supply required equipment. $15 modem postage and handling fee applies. Modem required to be returned at customer’s cost if plan is terminated within 12 months of 24 month term. 
  • Offer available until 28/02/2021, unless Farmside, in its sole discretion chooses to extend it.
  • This offer cannot be used in conjunction with any other Farmside promotions.
  • Standard Terms & Conditions apply
  •  
2 months FREE
66

RBI 4G 120Gb Get 2 months FREE! Call now: 0800 7...

from $0.00 /mo
First 2 months then 95.99/month
36Mbps 10Mbps
120 GB data
2 months FREE
66

RBI 4G 120Gb Get 2 months FREE! Call now: 0800 7...

Sign up for a rural wireless plan on a 24-month term before 28/02/2021 and get 2 months FREE! Offer is only available for new Farmside RBI customers. Terms and Conditions apply.
Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Rental router

Terms and conditions

  • Offer is only available to new Farmside RBI customers, signing up to a 120gb or 200gb RBI Wireless Broadband plan, for a 24 month term.
  • 2 months free only applies to the standard monthly plan charge. 
  • Applied when your broadband becomes active and will appear on your first or second bill.
  • Will be debited back if plan is downgraded during the first 6 months of the term or terminated before the end of the term. 
  • Early Disconnection Fees apply
  • Rural Wireless Broadband and 4G not available everywhere. Connection not guaranteed. 
  • Additional charges may apply for Managed Installations & additional travel.
  • Farmside will supply required equipment. $15 modem postage and handling fee applies. Modem required to be returned at customer’s cost if plan is terminated within 12 months of 24 month term. 
  • Offer available until 28/02/2021, unless Farmside, in its sole discretion chooses to extend it.
  • This offer cannot be used in conjunction with any other Farmside promotions.
  • Standard Terms & Conditions apply
Deal
15

RBI 3G 30GB + 20GB Get an additional 20GB off-peak dat...

from $91.99 /mo
10Mbps 1Mbps
30 GB data
Deal
15

RBI 3G 30GB + 20GB Get an additional 20GB off-peak dat...

Get an additional 20GB AM off-peak data, which can be used from midnight-midday. Call now: 0800 706 024
Terms and Conditions apply

Full plan details

Contract options

24 months

Included features

Rental router

Terms and conditions

With this plan, get 30 GB anytime data plus an additional 20GB off-peak data, which can be used from midnight-midday. 
Farmside’s Standard, Broadband and Terms and Conditions apply

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3 Great Offers
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offer
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
T&C's apply
offer
EXCLUSIVE OFFER
Get 3 months FREE broadband
On a 12-month contract
T&C's apply
offer
Unlimited Broadband from $69/m
Plus Vodafone SuperWifi
Limited time offer
T&C's apply