Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

03 April 2024
Hamish 8.6
I been with these guys for a few years I like them but don't like them at the same time same small issues

Like if you get yourself a discount from them they said to you that your contact going to end on the xx/xx/xxxx but they cut your credit off before your contact ends and then you have to do the whole thing again

And another thing the customer service can be good and bad like sometimes it's their way of saying things can be rude at times
Pros
Customer service
Cons
Discount ends before your contact ends and if the internet drops it got no idea to find out on their website
01 April 2024
KP 6.4
I'm coming up on the end of a 12 month contract as a 2degrees broadband customer, we were formerly with Spark for a couple of years but moved as the price was just too much compared to competitors - which is what hooked us into 2degrees. We're a family of 2 adults and 3 kids, we're just outside of Wellington city, and may have as many as 5 devices streaming video at a time. The speed has been below par, speedtest puts us well under the quoted 950/500 we signed up for (usually sits around 300/300 with a wired ethernet cable direct to the router). It's been fast enough for our use for the most part, but we do feel the slowdown/loss of quality in connection when multiple devices are streaming. The reliability also is a bit up and down, at least once or twice a week the internet will randomly drop for minutes and then come back up. It's not been bad enough to jump through the support hoops, but it is a regular source of mild frustration (especially from the kids). The price for us was the main draw to 2degrees - we're also mobile customers of theirs, so we got a further discount, and Amazon Prime Video free for 6 months - and on this it really has saved us heaps of money, but in our experience it has lived up to the saying that you get what you pay for. We left Spark because they were scandalously expensive - about double what we pay 2degrees at the moment per month for what should be the same service - but I have to admit I do miss the steady speed and reliability they offered. We will be looking elsewhere when our 12 month contract is up. ...read more
Pros
Low price, and it is good value if you don't need the speed headroom (even better if you're already a mobile customer of theirs)
Cons
Average reliability, speed often seems to land a decent way below what they quote
01 April 2024
James 7.0
Don't go anywhere near 2 Degrees. They have really bad customer service. You never get to speak to a real person just a phone system that appears to be automated and don't go anywhere near their stores as they cant or wont help you.
Pros
None
Cons
too many to list
29 March 2024
Dave Andrews 9.2
Chose Now coz they were recommended by Consumer NZ & Canstar. Support service has been excellent.
Pros
Price , Support , Reliability
Cons
None
29 March 2024
Janet 7.0
Fast and efficient service. Very happy with NOW.
Pros
no
Cons
no
28 March 2024
Peter 7.8
Prompt phone response and resolution of my enquiry with discount offered
Pros
no
Cons
no
26 March 2024
Dean 10.0
needed new connection fast for new job, Now had me connected. and running in just a few hours great service
Pros
got connected in just 2 hours
Cons
none
25 March 2024
anna 10.0
super fast broadband and would recommend, Now, to all family and friends
Pros
customer service
Cons
none
22 March 2024
Lily 1.0
They dont have any customer service at all. All they will do is try to get all the negative or complain comments off their social media page!Don’t ever try to get them to resolve the problem after the outage because they won’t do anything with it. Will definitely change provider as soon as I could
Pros
Nothing
Cons
Worst customer service team. Slow internet, internet outage happens easily.
22 March 2024
Lily 1.0
They dont have any customer service at all. All they will do is try to get all the negative or complain comments off their social media page!Don’t ever try to get them to resolve the problem after the outage because they won’t do anything with it. Will definitely change provider as soon as I could
Pros
Nothing
Cons
Worst customer service team. Slow internet, internet outage happens easily.
Showing 10 of 2247 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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