Best broadband plans for Video Conferencing

Online Zoom meeting from home
Monday, August 24, 2020

The Commerce Commission’s latest Measuring Broadband New Zealand report, from independent testing partner SamKnows, looked at broadband video conferencing performance for free accounts for the first time.

Before 2019, the importance of good videoconferencing performance may not have been high on your list when choosing a new broadband plan. But as 2020 has developed in unprecedented and unexpected ways, videoconferencing is increasingly vital as we work and learn from home.

The latest Measuring Broadband Report measure the performance of Google Meet, Microsoft Team, Skype and Zoom by looking at latency. The report compared ADSL, VDSL, Fixed Wireless, Fibre 100 and Fibre Max.

What is Latency?

Latency refers to the reaction speed of your network connection. It is measured as the time it takes to send data and receive a reply, measured in milliseconds (ms). The lower the number the better.

Poor latency speeds cause noticeable delays between video and audio – those awkward pauses between you speaking and the other person hearing your voice. Latency is also an important metric for serious online gamers, as issues with latency can delay response times and mean the difference between winning and losing.

How does copper broadband, fibre and fixed wireless compare for Video Conferencing?

"The tests show fibre is best at supporting uninterrupted video calling via increasingly popular platforms including Google Meet, Microsoft Teams, Skype and Zoom. Meanwhile, copper and fixed wireless plans were more likely to experience delays during a call," says Telecommunications Commissioner Tristan Gilbertson.

"COVID-19 has highlighted how important having good home internet is for work and keeping in touch with family and friends. The more volunteers we have, the more detailed we can make our reports and the more we can do to lift internet performance for all New Zealanders."

The report found that:

  • The average latency to Google Meet, Microsoft Teams, Skype and Zoom servers is within a usable range for all plans.
  • ADSL, VDSL, and Fixed Wireless are more likely than Fibre to experience delays during a call,  with higher average latencies across the board,.
  • Zoom free services leverage data centres in the United States, which results in an average latency approximately a tenth of a second higher, compared to the paid version of Zoom which makes use of Zoom’s global data centres, including Australia. The impact of the additional network latency in routing via the USA is imperceptible to most end-users and in rare occasions it may impact end user experience. It should be noted that network latency is just one factor that affects end user experience. For example, the use and efficiency of video compression will also have an impact on user experience.

Top Tips to Improve Video Conferencing Performance in NZ

  1. Quick fix: Mute your microphone when you’re not speaking, so you’re not using internet bandwidth to transmit background noise (and it’s good meeting etiquette anyway!)
  2. Quick fix: disable your webcam video when you don’t need it. If appropriate, try disabling your video to save on internet bandwidth.
  3. Quick fix: try a different platform. If you are using the free version of Zoom and experience delays, try moving your video meeting to the free version of Google Meet, Microsoft team or Skype.
  4. Quick fix: close un-needed apps and programmes running in the background to free up memory.
  5. Permanent fix: upgrade to the paid version. Try upgrading to the paid version of the video conferencing software you use. If you regularly use video conferencing for your business it may be worth the investment
  6. Permanent fix: get the best internet connection you can. Check your broadband speed and look at upgrading to a faster broadband connection.

Check Broadband Speed

Top Fibre Broadband Deals

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Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • Not available in conjunction with any other offer. 
  • Offer will revert to standard prices as advertised on Slingshot.co.nz after 12 months.
  • The promotion is valid for a limited time only and is subject to change by Slingshot without notice.
  • Free standard installation.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit.
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers.

Slingshot Broadband Ts&Cs
Slingshot Power Bundles Ts&Cs

Best Service
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Terms and Conditions apply

Full plan details

Contract options

12 months

Terms and conditions

These promotional offer terms form part of your Agreement with NOW and should be read in conjunction with NOW’s Residential Customer Terms and Conditions. In the event of any inconsistency between these Offer Terms and any other clause of the Agreement, these Offer Terms take precedence.
 
Naked Unlimited Broadband with six months half price offer
1. This offer is only available on a 12-month contract term and includes ADSL, VDSL and Fibre 100/20.
2. Half price on monthly fee for 6 months is applied via 6 recurring monthly account credits of $42.50 excluding the first part month.
3. You can use your own modem, but this must be compatible with the selected NOW network. For more information please refer to - Can I use my own Modem
4. A modem can also be purchased with a one-off charge of $120 applied to your first invoice or you can select twelve installments of $10 per month over twelve months. Please note; $14 Postage and packaging fee applies for modem delivery.
5. Non-standard ADSL and VDSL connections may incur an installation charge which will be explained to you prior to connection.
6. An early termination fee ($199) will apply if you cancel this service prior to the first 12 months after joining.
 
 

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Get super fast unlimited broadband for only $96/mth if you have a 2degrees Pay Monthly Mobile Plan! Get a $100 Welcome Credit plus FREE Amazon Prime Video and Prime Gaming on 2degrees for a year on a
Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Rental router / Mobile

Terms and conditions

  • ​Limited time only. New customers only on a 12 month Unlimited Broadband plan & a Pay Monthly mobile plan.
  • Early exit fee of up to $199 will apply on a pro-rated basis if you leave within 12 months.
  • $96 offer: $106 (Ultimate Unlimited Plan price) - $10 (Pay Monthly bundle discount) = $96/month for 12 months
  • Mobile fees extra.
  • Discounts may not be applied until your second bill.
  • Joining Credit: For new customer only & repayable if leaving / downgrading in the first 12 months.
  • Free Wireless Extender: available for new customers signing up on a 12-month term to the Ultimate Unlimited Broadband Plan.
  • Free Wireless Extender is only available if you pick the 2degrees modem option and not available for BYO Modem. For more information click here.
  • Free Wireless Extender offer ends 9 May 2021, or while stocks last.
  • $15 rental modem S&H & non-standard installation fees apply.
  • Discounts not transferable, exchangeable or redeemable for cash.
  • 2degrees may amend or cancel this offer at any time.

Full Broadband T&C's

Amazon Prime Video on 2degrees for 12 months: 

  • Valid for 12 months after date of activation (currently up to $8.99/month value). 
  • Offer subject to change.  
  • Prime Video offer must be activated within 30 days of the customer receiving the activation link email. 
  • After 12 months, standard charge for Prime Video of $8.99 per month will apply. 
  • 12 month term and Unlimited Broadband required to be eligible. 
  • Amazon, Prime Video, and all related logos and motion marks are trademarks of Amazon.com Inc.

Full Promotional T&C's

Mobile Bundle
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Get $10/mth off for the life of the plan when you sign up for an eligible Unlimited broadband plan. Plus, bundle your broadband and Vodafone Pay Monthly mobile plan and get an extra $10/mth off! Also...
Terms and Conditions apply

Full plan details

Contract options

open term

Included features

BYO Router / Mobile

Terms and conditions

Broadband: 
Broadband not available everywhere. Residential use only. Non-standard installation charges may apply. Terms apply.
 

SuperWifi Offer:

  • Sign up to Unlimited Broadband, or Wireless Broadband 600GB 12 month term plan, to redeem your SuperWifi units.
  • Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption.
  • Guarantee and $100 credit only available to residential customers.
  • 24-month term applies to SuperWifi. Fees apply if you cancel or transfer your plan or billing account within 24 months. 
  • TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors.
  • Offer may be amended or withdrawn by Vodafone at any time.
  • SuperWifi terms apply


$10 Per Month For life of plan

  • Offer only available to new customers until 30 June 2021, when signing onto a 12 month or open term Unlimited or Ultimate Home broadband Fibre100, FibreMax, VDSL, ADSL or HFC Max plan. Or who sign onto a 12 month Wireless broadband 300GB, 600GB or 5G unlimited plan.
  • Only applies to the standard monthly plan charge.
  • Not available with other offers. 
  • Full Promotional Terms and Conditions

BYO Modem offer - open term plans:

  • Only available on Vodafone open term Unlimited Fibre, VDSL and ADSL broadband plans.
  • To see what modem compatibility is required, click here.
  • Voice calling over broadband (VoIP) only available on Vodafone Ultra Hub range, HG659 or newer Vodafone modems.
  • Broadband speeds and connection quality may be affected.
  • BYO Modem T&C's
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Terms and Conditions apply

Full plan details

Contract options

12 months

Included features

Family filter / BYO Router

Terms and conditions

  • Offer is available to new customers only.
  • A minimum 12-month contract applies. Early Termination fee of $250 applies.
  • This offer is not available in conjunction with any other offer.
  • The promotion is valid for a limited time only and is subject to change by Orcon without notice.
  • Free Modem Rental with a one-off $14.95 delivery charge or Bring your own device (BYOD) and get a one-off $25 credit
  • An extra 10% discount applies for Power and Broadband Bundles. The 10% discount is applied after all other offers. 

Full T&Cs's

Offer expires 31/05/2021

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