Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Broadband Compare Awards Best Customer Service

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW
Total: 5.8
Reliability 6.3
Speed 6.1
Support 5.5
Features 5.8
Value 5.5
Average from 141 reviews
Showing 1-5 of 141 items.
2022-03-20 14:39:39
slammy 7.6
Been with 2 degrees for a few years and basically no issues with customer service or connection. I notice new customers get it $10 cheaper than us so I'll be seeing what they can offer us or leaving to Skinny or Contact.
Pros
Good speed. Good customer service. Very reliable connection, never cut out.
Cons
Could be cheaper.
2022-03-19 14:57:38
Alejandro Velisunda Opena 8.6
Signal is mint @2degrees
Pros
And the support crew are very helpful
Cons
Not see here…
2021-12-23 12:14:03
Melissa 4.4
I can review both mobile service and Fibre/broadband.

Mobile - retail support can be very lacking, phone support as well, emails are never responded to, we encountered some truly rude and incompetent staff, initial setup took weeks. Service itself is decent once you get it up and running.

Fibre - HORRIBLE. They set up the connection improperly on their end and despite spending upwards of 6 hours on the phone with their tech support (each time we also had to have 45-60 min on hold before speaking), it never worked correctly. The tech supports all seemed a bit sexist and mansplained the same unhelpful nonsense to me (a woman) and never listened when I tried to explain why they were going down the wrong path. They also are not willing to help with setup if you bring your own router/modem. In the end, the service just didn’t work and we went back to NOW which is a million times better and more reliable with a helpful support team. 2degrees still charged us the full $199 disconnect fee, even though their connection was never functioning. ...read more
Pros
none
Cons
bad signal, nonfunctional connection, horrible customer support
2021-12-01 23:32:19
John 8.6
Set up was done over the phone and was quick.
2021-11-24 12:02:18
Lorna Watson 7.2
Helpful even though it was a complicated experience for the last 2 connections
Pros
Always good to speak with someone in Aotearoa when calling
Cons
Had to move house twice so went through 2 connections in 6 months...Frustrating experience tempered by excellent tradesmen
Showing 1-5 of 141 items.
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Exclusive Deal
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Limited-time offer. T&C's apply.