Latest Broadband Reviews

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26 December 2019

Elizabeth KNOWLES 3.0

text) > 500) : ?> Counting down until our contract is finished. Worst Internet ever, the provided router couldn't handle any more than two users, it would just freeze. Swapped the router & we have progressed to having 3 users @ once, but have to endure variable speeds, numerous drop outs & having to reboot regularly. I Regret jumping ship falling for the ease of "having all our bills (power & Internet) in one" . On a side note - the power is super expensive also! This has been a frustrating d ...read more Counting down until our contract is finished. Worst Internet ever, the provided router couldn't handle any more than two users, it would just freeze. Swapped the router & we have progressed to having 3 users @ once, but have to endure variable speeds, numerous drop outs & having to reboot regularly. I Regret jumping ship falling for the ease of "having all our bills (power & Internet) in one" . On a side note - the power is super expensive also! This has been a frustrating d very expensive 12 month journey, Only 12 months to go...

Pros

pros) > 250) : ?> Their techs have been awesome & refreshingly honest about the poor quality of the provided routers. That's the only pros I've come across with trustpower ...read more Their techs have been awesome & refreshingly honest about the poor quality of the provided routers. That's the only pros I've come across with trustpower

Cons

cons) > 250) : ?> Inconsistent speed, often drops out, provided router cheap - struggled to provide for more than two people @ once, with a much better we can have up to 4 people on stuttering internet ...read more Inconsistent speed, often drops out, provided router cheap - struggled to provide for more than two people @ once, with a much better we can have up to 4 people on stuttering internet

26 December 2019

Malc 7.4

text) > 500) : ?> Not sure why others had issues but I updated from Wimax to Fibre with no issues. Apart from Chorus wanting to do a cheap job Compass/Connecta did what was required and when required. Those with contact issue should try Vodafone or Spark. When you get through you are dealing with some overseas call centre who gets paid if they perform or not. ...read more Not sure why others had issues but I updated from Wimax to Fibre with no issues. Apart from Chorus wanting to do a cheap job Compass/Connecta did what was required and when required. Those with contact issue should try Vodafone or Spark. When you get through you are dealing with some overseas call centre who gets paid if they perform or not.

Pros

pros) > 250) : ?> Local call centre gets things done ...read more Local call centre gets things done

Cons

cons) > 250) : ?> Small team does mean a wait but no worse than the multinationals ...read more Small team does mean a wait but no worse than the multinationals

22 December 2019

Ken 8.2

text) > 500) : ?> Couldnt ask for more in way of reliability and service. Only moving as I cannot justify the significant pricing compared to other providers at present time. ...read more Couldnt ask for more in way of reliability and service. Only moving as I cannot justify the significant pricing compared to other providers at present time.

Pros

pros) > 250) : ?> All good ...read more All good

Cons

cons) > 250) : ?> Not keeping on top of pricing structure. ...read more Not keeping on top of pricing structure.

21 December 2019

Riaan 4.2

text) > 500) : ?> I was approached about three weeks ago by customer service to go to new plan. I asked to explain in laymen terms the difference, no difference. I decided to state current issues. Poor WIFi coverage, I bought throug them Extraterestrial extenders and new Router, still poor, Internet seems to slow down at night. They were looking into solution 3 weeks ago, follow up emails and still not resolved poor service, I do not recommend. ...read more I was approached about three weeks ago by customer service to go to new plan. I asked to explain in laymen terms the difference, no difference. I decided to state current issues. Poor WIFi coverage, I bought throug them Extraterestrial extenders and new Router, still poor, Internet seems to slow down at night. They were looking into solution 3 weeks ago, follow up emails and still not resolved poor service, I do not recommend.

20 December 2019

Matt 1.0

text) > 500) : ?> Worst company choice you could pick, once they have your money you matter next to nothing. Not reliable like at all. Lie about things, hang up on you alot, expensive compared. No support. Honestly anyone other company at all would be better for you ...read more Worst company choice you could pick, once they have your money you matter next to nothing. Not reliable like at all. Lie about things, hang up on you alot, expensive compared. No support. Honestly anyone other company at all would be better for you

Pros

pros) > 250) : ?> No longer with them ...read more No longer with them

Cons

cons) > 250) : ?> Everything about them ...read more Everything about them

20 December 2019

Barry 4.4

text) > 500) : ?> service(what service?) too expensive for pensioners. ...read more service(what service?) too expensive for pensioners.

18 December 2019

Joseph Billena 4.0

text) > 500) : ?> Good service. Though, they seem to slowdown your speed from late nights to early mornings. Cheeky. When I am watching netflix (and no other devices are streaming), it would still buffer now and then. Buffering while watching Netflix = Better look for a new provider. ...read more Good service. Though, they seem to slowdown your speed from late nights to early mornings. Cheeky. When I am watching netflix (and no other devices are streaming), it would still buffer now and then. Buffering while watching Netflix = Better look for a new provider.

Pros

pros) > 250) : ?> fast customer service ...read more fast customer service

Cons

cons) > 250) : ?> connection of 100mbps varies. When watching Netflix (only one device is streaming), it buffers now and then, which is kinda annoying. ...read more connection of 100mbps varies. When watching Netflix (only one device is streaming), it buffers now and then, which is kinda annoying.

17 December 2019

Tristan Price 1.0

text) > 500) : ?> Poor customer support, would not let you upgrade plans. AVOID, AVOID, AVOID.
WORST ISP I HAVE EVER DEALT WITH!!! ...read more Poor customer support, would not let you upgrade plans. AVOID, AVOID, AVOID.
WORST ISP I HAVE EVER DEALT WITH!!!

Pros

pros) > 250) : ?> None they are useless ...read more None they are useless

Cons

cons) > 250) : ?> Everything imaginable. ...read more Everything imaginable.

17 December 2019

Elizabeth Hirst 3.8

text) > 500) : ?> Sit for hours on the phone to talk to someone I have trouble understanding what they are saying. Several requests failed to be delivered (e.g. landline fixed, Caller ID paid for but no working, asked for fibre connection but got lost between enable and vodafone). ...read more Sit for hours on the phone to talk to someone I have trouble understanding what they are saying. Several requests failed to be delivered (e.g. landline fixed, Caller ID paid for but no working, asked for fibre connection but got lost between enable and vodafone).

Pros

pros) > 250) : ?> Speed Ok and connection mostly reliable ...read more Speed Ok and connection mostly reliable

Cons

cons) > 250) : ?> Failure to deliver on requests regardin new or change in apid services ...read more Failure to deliver on requests regardin new or change in apid services

17 December 2019

Anahera 9.4

text) > 500) : ?> Good price for the services available. Easy to communicate with. ...read more Good price for the services available. Easy to communicate with.

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