Contact Energy Broadband

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  • Information
  • Reviews
  • Special offer
    Fibre
    Bundle Broadband + Electricity + Gas and get a $30 discount
    Special

    Bundle Broadband + Electricity + Gas and you’ll get $30 off the standard monthly cost of broadband. That’s j ...

    Bundle Broadband + Electricity + Gas and you’ll get $30 off the standard monthly cost of broadband. That’s just $59.99/mth (incl. GST) for Fast Fibre, VDSL and ADSL connections. 

    Read more
    power needed

    You can go on Contact broadband if you have your residential electricity account with us at the same address. Broadband ...

    You can go on Contact broadband if you have your residential electricity account with us at the same address.

    Broadband is not available:

    • if you don’t have your electricity with us at the same address
    • to business customers
    • to SmoothPay, PrePay, PrePower and Bach Plan customers
    • to customers on weekly or fortnightly billing
    • if you have a Time of Use meter

    Broadband is not available in all areas. Factors such as distance from the networks equipment or the network's capacity, means we may be unable to deliver broadband to a specific address. Our Broadband team will confirm if broadband is able to get to you.

    Read more
    Terms and Conditions apply. Please read them carefully.

    1. The Broadband and Gas Bundle Plan (“the Plan”) is available for residential electricity, gas (natural gas or LPG), and broadband supply.

    2. For the avoidance of doubt, you must have your electricity, gas, and broadband with us to qualify for the Plan.

    3. The Plan special terms should be read along with our General terms and conditions for residential and business customers and our Terms and Conditions for Residential Internet and Telephone Services. If there are any inconsistencies between the three, the Plan special terms will prevail.

    4. We reserve the right to cancel the Plan early if you are in breach of any of our terms and conditions.

    5. The Plan will apply from the date we process your application or at a date notified to you by us.

    6. The Plan will end if you move to another property.

    7. You can change your broadband and calling packages at any time on the Plan.

    8. If you remove your broadband package with us while on the plan, your pricing will change to our Freedom Plan or our closest equivalent available at the time, or to another plan offered by us and accepted by you. How do I qualify for the Plan benefits?

    9. The discounts and benefits that you are eligible for and the amount of those discounts and benefits are set out in your confirmation letter. There are no discounts on broadband or LPG charges.

    10. To qualify for the prompt payment discount, you need to pay your bill in full and on time.

    11. To qualify as a DualEnergy customer and qualify for the associated discount, you need to purchase electricity from us and at least one of the following fuel types at the same premises:

    a. Contact natural gas (on the same bill); or

    b. Contact Rockgas reticulated LPG; or

    c. Contact Rockgas bottled LPG for 2 or more installed 45kg cylinders.

    12. In order for the discount set out in clause 11 to apply, you must meet the eligibility criteria as at the end of the bill period. When might this Plan not be available?

     

    13. The Plan is not available to customers on any prepayment product or in conjunction with any other offer from us unless at our discretion.

    power needed
    100Mbps 20Mbps
    Fibre
    pic
    Unlimited data
    No contract
    contract
    from $59.99 select
  • Special offer
    VDSL
    Bundle Broadband + Electricity + Gas and get a $30 discount
    Special

    Bundle Broadband + Electricity + Gas and you’ll get $30 off the standard monthly cost of broadband. That’s j ...

    Bundle Broadband + Electricity + Gas and you’ll get $30 off the standard monthly cost of broadband. That’s just $59.99/mth (incl. GST) for Fast Fibre, VDSL and ADSL connections. 

    Read more
    power needed

    You can go on Contact broadband if you have your residential electricity account with us at the same address. Broadband ...

    You can go on Contact broadband if you have your residential electricity account with us at the same address.

    Broadband is not available:

    • if you don’t have your electricity with us at the same address
    • to business customers
    • to SmoothPay, PrePay, PrePower and Bach Plan customers
    • to customers on weekly or fortnightly billing
    • if you have a Time of Use meter

    Broadband is not available in all areas. Factors such as distance from the networks equipment or the network's capacity, means we may be unable to deliver broadband to a specific address. Our Broadband team will confirm if broadband is able to get to you.

    Read more
    Terms and Conditions apply. Please read them carefully.

    1. The Broadband and Gas Bundle Plan (“the Plan”) is available for residential electricity, gas (natural gas or LPG), and broadband supply.

    2. For the avoidance of doubt, you must have your electricity, gas, and broadband with us to qualify for the Plan.

    3. The Plan special terms should be read along with our General terms and conditions for residential and business customers and our Terms and Conditions for Residential Internet and Telephone Services. If there are any inconsistencies between the three, the Plan special terms will prevail.

    4. We reserve the right to cancel the Plan early if you are in breach of any of our terms and conditions.

    5. The Plan will apply from the date we process your application or at a date notified to you by us.

    6. The Plan will end if you move to another property.

    7. You can change your broadband and calling packages at any time on the Plan.

    8. If you remove your broadband package with us while on the plan, your pricing will change to our Freedom Plan or our closest equivalent available at the time, or to another plan offered by us and accepted by you. How do I qualify for the Plan benefits?

    9. The discounts and benefits that you are eligible for and the amount of those discounts and benefits are set out in your confirmation letter. There are no discounts on broadband or LPG charges.

    10. To qualify for the prompt payment discount, you need to pay your bill in full and on time.

    11. To qualify as a DualEnergy customer and qualify for the associated discount, you need to purchase electricity from us and at least one of the following fuel types at the same premises:

    a. Contact natural gas (on the same bill); or

    b. Contact Rockgas reticulated LPG; or

    c. Contact Rockgas bottled LPG for 2 or more installed 45kg cylinders.

    12. In order for the discount set out in clause 11 to apply, you must meet the eligibility criteria as at the end of the bill period. When might this Plan not be available?

     

    13. The Plan is not available to customers on any prepayment product or in conjunction with any other offer from us unless at our discretion.

    power needed
    50Mbps 10Mbps
    VDSL
    pic
    Unlimited data
    No contract
    contract
    from $59.99 select
  • Special offer
    ADSL
    Bundle Broadband + Electricity + Gas and get a $30 discount
    Special

    Bundle Broadband + Electricity + Gas and you’ll get $30 off the standard monthly cost of broadband. That’s j ...

    Bundle Broadband + Electricity + Gas and you’ll get $30 off the standard monthly cost of broadband. That’s just $59.99/mth (incl. GST) for Fast Fibre, VDSL and ADSL connections. 

    Read more
    power needed

    You can go on Contact broadband if you have your residential electricity account with us at the same address. Broadband ...

    You can go on Contact broadband if you have your residential electricity account with us at the same address.

    Broadband is not available:

    • if you don’t have your electricity with us at the same address
    • to business customers
    • to SmoothPay, PrePay, PrePower and Bach Plan customers
    • to customers on weekly or fortnightly billing
    • if you have a Time of Use meter

    Broadband is not available in all areas. Factors such as distance from the networks equipment or the network's capacity, means we may be unable to deliver broadband to a specific address. Our Broadband team will confirm if broadband is able to get to you.

    Read more
    Terms and Conditions apply. Please read them carefully.

    1. The Broadband and Gas Bundle Plan (“the Plan”) is available for residential electricity, gas (natural gas or LPG), and broadband supply.

    2. For the avoidance of doubt, you must have your electricity, gas, and broadband with us to qualify for the Plan.

    3. The Plan special terms should be read along with our General terms and conditions for residential and business customers and our Terms and Conditions for Residential Internet and Telephone Services. If there are any inconsistencies between the three, the Plan special terms will prevail.

    4. We reserve the right to cancel the Plan early if you are in breach of any of our terms and conditions.

    5. The Plan will apply from the date we process your application or at a date notified to you by us.

    6. The Plan will end if you move to another property.

    7. You can change your broadband and calling packages at any time on the Plan.

    8. If you remove your broadband package with us while on the plan, your pricing will change to our Freedom Plan or our closest equivalent available at the time, or to another plan offered by us and accepted by you. How do I qualify for the Plan benefits?

    9. The discounts and benefits that you are eligible for and the amount of those discounts and benefits are set out in your confirmation letter. There are no discounts on broadband or LPG charges.

    10. To qualify for the prompt payment discount, you need to pay your bill in full and on time.

    11. To qualify as a DualEnergy customer and qualify for the associated discount, you need to purchase electricity from us and at least one of the following fuel types at the same premises:

    a. Contact natural gas (on the same bill); or

    b. Contact Rockgas reticulated LPG; or

    c. Contact Rockgas bottled LPG for 2 or more installed 45kg cylinders.

    12. In order for the discount set out in clause 11 to apply, you must meet the eligibility criteria as at the end of the bill period. When might this Plan not be available?

     

    13. The Plan is not available to customers on any prepayment product or in conjunction with any other offer from us unless at our discretion.

    power needed
    10Mbps 1Mbps
    ADSL
    pic
    Unlimited data
    No contract
    contract
    from $59.99 select
Contact Energy Broadband
1.7

total

  • Reliability 1.5

  • Speed 2.0

  • Support 3.0

  • Features 1.0

  • Value 1.0

Average from 2 reviews

Contact Energy now offer Broadband.  You can sign up to Contact Energy unlimited broadband service if you have your residential electricity account with Contact Energy at the same address– this means everything is wrapped up together with the convenience of one bill and one number to call. Easy as! This includes single energy, distributed generation or DualEnergy (excl. LPG).

Contact Energy are one of New Zealand's largest listed companies but we operate with the same genuine concern for our customers and communities as the smallest. We are integral to our customers' lives – and our customers are integral to us. We keep the lights burning, the hot water flowing and the BBQ fired up for over half a million homes and businesses across New Zealand.  Compare Contact Energy Broadband prices and Contact Energy Broadband deals at Broadband Compare.

** NOTE: The above information has been provided by the «Contact Energy» or reproduced from their website **

Contact Energy Broadband
1.7

total

  • Reliability 1.5

  • Speed 2.0

  • Support 3.0

  • Features 1.0

  • Value 1.0

Average from 2 reviews

PJ1st August 2018

2.0
Reliability
2
Speed
1
Support
5
Features
1
Value
1

BROADBAND ADSL COMPLETE WASTE OF TIME....AFTER 6 WEEKS I AM LOOKING FOR NEW PROVIDER...CUSTOMER SERVICE HAVE NO IDEA ABOUT THEIR PRODUCT AND UNABLE TO POINT THEIR CUSTOMERS IN THE RIGHT DIRECTION TO FIND SOLUTIONS TO BROADBAND ISSUES...NO VDSL OPTIONS

Pros:

POWER AND GAS GOOD SO FAR.
CUSTOMER COMPLAINTS MANAGERS PROACTIVE

Cons:

CUSTOMER SERVICE/KNOWLEDGE LACKIND

Rattan29th January 2018

1.4
Reliability
1
Speed
3
Support
1
Features
1
Value
1

The worst broadband service provider of Nz

Pros:

You can get combined broadband bill with power bill.

Cons:

Worst customer service and support,
Customer agents having lack of knowledge,
No service in casebook emergency, Customer care won't pick your call
Unreliable modem,
No reliability

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