Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

19 November 2019

Brett Costello 4.6

Do not touch these guys for 1gig fibre! They are providing an Asus 'gigabit' router which is after thorough testing incapable of allowing max 1gig fibre speeds. When presented with hard real world facts proving this they have disregarded it and played it as my problem. Buyer beware unless you are happy with base plan 'Boost' is currently false advertising and a scam with Stuff Fibre.

Pros

Cheapest 100/20 base plan, very consistent connectivity and consistent speeds.

Cons

Provided hardware not capable of max fibre speed which 'boost' plan offers, support does not seem to give a toss about a customers experience.

17 November 2019

Louise Rattenbury 8.2

We read the reviews and compared prices and then made the decision to change from Spark broadband to Stuff Fibre. Best decision we've ever made. The team at Stuff Fibre have been great to talk to and happy to help us.

Pros

You can email them and get a very quick response, great rates and great service.

Cons

Haven't noticed any so far.

16 November 2019

Michael Ng 5.0

Fibre speed no way near 900mbps. Price increased. No longer compatative

15 November 2019

Craig Wisen 2.6

I paid for the fastest fibre bundled with electricity. Worst decision was using Contact for internet. They do alright with electricity but internet speed was the worst. Always slow and sometimes very slow. Request to fix the problem went unanswered at first. I used speedtest.net and ethernet cable to verify they never able to provide a third of the speed that I paid for over a year. I was the only user, with only 1 device connected. When they did respond to my request, they d ...read more

Pros

Electricity works but internet not.

Cons

Very Very Very Very Very Very Slow

15 November 2019

Janet Crispin 10.0

I've been with NOW for a few years now, and they deliver quality service and support. I know I can trust them and have no hesitation recommending them to my friends and family.

Pros

Customer service is top notch, no long queues and really helpful support

Cons

None

15 November 2019

megan 5.4

Was with now internet average speed etc and quite expensive and internet still buffered alot customer service really bad blamed my modem. Before i switched to them had no issues have now changed to better provider.

Pros

Cons

Slow speed and poor customer service.

15 November 2019

Dave 2.0

After dealing with a provider with horrible overseas based customer support, I thought NOW being all locally based would be the answer, however was seriously wrong we couldnt wait to leave NOW as they dont return calls and have a rude dont really care attitude to any issues also like to make the customer feel like it is their fault, easy way to get out of it for them I guess without having to resolve any issues. They talk a big talk but cant back it up, ive since discovered a ...read more

Pros

NZ based

Cons

Very poor quality customer support. No real interest in resolving issues. Expensive. Part owned by Spark.

14 November 2019

Rick 4.0

I have been with My Republic for 3 yrs and their customer service has gone from quite good to just TERRIBLE. Cannot switch away fast enough.

Pros

acceptable speed and flexible plans

Cons

AWFUL customer service and communication

14 November 2019

Maria Quin 2.4

Customer service non- existence. I had been a client for 20 years and there was no recognition of this. When ever I had an issue it was a nightmare to get hold of them.

14 November 2019

Agnes brown 9.0

I loved that i didnt have to wait in a queue i love how the support team already have your details when you call awesome service

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