Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 January 2020

April Whitehouse 10.0

Excellent service, quick and friendly. When you call you don’t have to press half a dozen buttons to talk to somebody

Pros

Quick. Excellent service. No overseas call centre.

Cons

None.

23 January 2020

ANNE 7.6

Trustpower has been great with good customer service

Pros

Great customer service

Cons

Sometimes it was slow and dropped out

23 January 2020

John Renshaw 6.2

I have been with Vidafone over 10 years. However since moving to th Bay of Plenty I have experience multiple failures of modem router, outages and just frustration so time for a change. A great shame because when it works it is everything I need for streaming 4k Netflix and soccer and the value bundled with Sky was excellent but if it is failing what can you do.

Pros

Great value

Cons

To many problems and failures

20 January 2020

Phil Hollingsworth 2.2

Have been with them for 8 years. Initially when being under a term contract some small discounts were available. These disappeared without any contact once the contract had run its term. Initially had a very old Modem with subsequent dropping out of service from time to time. New Modem supplied but old problem remained. Very difficult getting any issues resolved.

Pros

Actually provides service to our area

Cons

Occassional loss of service. Language difficulties when trying to resolve problems. No real effort to retain long term Customer by being competitive in the current market.

18 January 2020

Ccfnm 7.0

They are fine I guess. Expensive though. Switched because $30 a month could be better spent by me.

Pros

"free" Netflix. I'm pretty sure it's more expensive netflix

Cons

Same as the others but more expensive

18 January 2020

Bridget Miles 1.6

Terrible service from Vodafone. Avoid! Constant problems with bill and erratic internet

16 January 2020

Meg 9.0

Fast, efficient, easy to talk to. Always go above and beyond to solve any issues as fast as they can.

Pros

Easy, local, fast, cheap.

Cons

None.

16 January 2020

Karim Saleh 8.8

Since I came to New Zealand one year ago and I have always been with Now. Recently I am moving home, and I will use their services as well in my new home. The connection is always stable, and the speed is always as I expect it to be.

Pros

Fast connection, never down, fast friendly customer service

Cons

A bit higher subscription than some competitors, but I still prefer paying for reliable fast connection than saving money and suffering.

15 January 2020

Jonathan Black 5.6

Typical of most companies these days, the don't want you to talk to a real person

Pros

Friendly to talk to when you get through on the phone

Cons

Why don't they make the number to call them visible. You have to do a search to find it

14 January 2020

Steve Bradford 6.6

I had a major fight with Vodafone after they cancelled my internet for late payment without notifying me just as my existing 24 mnth term was coming to an end. They tried to lock me into a new 24 mnth contract with a six week wait time for reconnection. They're a nightmare!

Pros

Can't think of anything

Cons

Automated complaint systems that go round in circles. Rigid rule bound staff conforming to ripoff systems designed to lock customers into long term contracts.

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