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Skinny

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Skinny
6.7

total

  • Reliability 6.8

  • Speed 6.6

  • Support 7.0

  • Features 5.9

  • Value 7.4

Average from 16 reviews

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Skinny
6.7

total

  • Reliability 6.8

  • Speed 6.6

  • Support 7.0

  • Features 5.9

  • Value 7.4

Average from 16 reviews

Glenn Holmes17th October 2017

3.0
Reliability
1
Speed
1
Support
1
Features
6
Value
6

We recently signed up to skinny unlimited broadband.

We were told we would be connected within 5 days which was great.

We have today cancelled our contract after 12 days of bad service, terrible communication and broadband speeds which makes dial up look like fibre.

Details below:

Pros:

Cheap.

Cons:

Lack of communication with customers, irrelevant automated emails which did not update us on our connection, rather tell us something we wanted to hear which would generally be the opposite of the actual situation. Once we responded to these emails, we would receive an email saying to"please disregard the automated emails from our system"

Did not receive 1 phone call after almost 2 weeks of bad service to help the situation, instead automated, impersonal emails.

No logging of faults case in the skinny system, which meant every time we called to discuss the connection issues, we had to repeat the entire situation to a new operator each time we called.

Multiple hangups while on hold, then no call backs to continue the conversation.

Told they were "too busy to make a call back" when we asked to not be put on hold and be called back once progress had been made.

2-3 day periods of no update information, only when we called could we find out what the progress was. Often previous conversations were not logged in the system so a chorus technician would have to be re-booked.

Absolutely terrible service, no apologies or consideration after 12 days of conversation with badly trained employees.

Would welcome a phone call from skinny management to discuss how bad their service is and what they could do to provide a better service.

Come on skinny! Make the call! Oh wait... You don't do out bound calls because you are too busy right....

...read more

Rachael Bell13th October 2017

9.0
Reliability
9
Speed
9
Support
9
Features
9
Value
9

Used their 4G service in rented property that did not have fibre yet...Fab service only changed as I relocated and they could not provide fibre service or 4G to new address

Pros:

Always answered call. Never had an issue with their service provision. Not needing unlimited data I found the value great and no requirement of landline connection. 4G was still a good speed

Cons:

Could do with more plan size options. While 100Gb suited me it's often not enough for families .

Kyle2nd October 2017

1.6
Reliability
1
Speed
4
Support
1
Features
1
Value
1

Appalling customer service. Takes then a week to reply to an email even if you reply 5 minutes after they have sent you one. Also takes an hour over the phone to be put through with someone that knows nothing at all about broadband...

eermama28th August 2017

9.2
Reliability
10
Speed
10
Support
9
Features
7
Value
10

It took around 2.5 months to get UFB to our devices however we moved from ADSL to UFB, we were on a cross leased section so had a few consents to go through. The ping and the speeds are awesome

Pros:

very good consistent speeds on over 100MB over wifi and ping around 2-4 upload over 20MB over wifi

Cons:

skinny doesn't offer many extras e.g internet TV services but that is fine with me.

Zeyad20th July 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Signed up for Skinny open term fibre 100/20 plan.

Pros:

Flexible open term plan without long term commitment.
The cheapest price for unlimited 100/20 fibre plan.
No early termination fees.
Moving house is flexible and can be free if it's after 6 months, even if you are going to pay you will pay just $50 for reconnection. ...read more

Cons:

If Skinny unlimited modem is unlocked this will be great.

Chris10th July 2017

8.6
Reliability
9
Speed
9
Support
9
Features
7
Value
9

Everything has been seamless

Pros:

Fast broadband, excellent service

Cons:

none so far

Dr. Waldemar Michael Babylon 30th June 2017

2.2
Reliability
1
Speed
1
Support
7
Features
1
Value
1

All broadband plans and providers in NZ offer extremely expensive products and to be honest quite arrogant personal approach (like elsewhere in NZ anyway). The prices compare to those from so called 3-th world countries. Anyway nothing like what we would like to be seen as - developed world.
The advice and approach from broadbandcompare.co.nz was surprisingly nice and polite - thank you.

Pros:

I have not started using it yet. I went for 40GB, 40NZD a months plan and purchsed that over expensive modem for 99NZD. God help that it at least does the job satisfactory!

Cons:

Over expensive, pure rip-off, like all the other offers. Obviously NZ needs open market, free and healthy (no "mafia") competitors.

William21st June 2017

5.2
Reliability
7
Speed
7
Support
7
Features
2
Value
3

Was fast with connection date and change over. Was mislead to what you could do. Their network is NATed. so you will get a internal IPv4 address from their network not a actual external address. So forwarding rules or a dmz on your router are redundant. i had my own vpn and plex server which i cannot access externally now. So if you host your own development web server or anything avoid them.

Pros:

Fast and affordable

Cons:

Internal NAT.
No External Address
3-4 internal hops till it gets out to external addresses.

Rachael27th May 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Been a month we've been signed up with Skinny still haven't got a connection. Communication has been ridiculously poor. Just been informed that instead of an install date next week it's in July. 2 months from now. Skinny has done nothing to offer us compensation while we wait be it reimbursement of mobile data costs or waiving of fees. Disgusted with service and looking for other providers. Basically do not want to give them any money anymore.

Pros:

Cheap plan

Cons:

Disgusting serivce

stan23rd May 2017

8.6
Reliability
7
Speed
9
Support
10
Features
7
Value
10

Have just set up my broadband modem that operates on 4G cellular. Compared to my old ADSL it is incredibly faster and easy to use. Early days, but I reckon its the way to go for residential subscribers having adequate coverage/signal

Pros:

As we are low users, approx 15GB per month, having 40GB for $40 compares very favourably with the $75 of our previous ISP.
One big plus of the modem is that the WAN wireless coverage is EXTREMELY good, so connectivity on WAN greatly improved.

The modem operates on 12VDC, so in the event of a power failure one can always power up using a 12V car battery with suitable jack.
...read more

Cons:

Instead of making a cuppa to fill in time whilst websites loaded, the speed of this modem means less fill in time, as a consequence less cuppas!

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