Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites.  Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans
Total: 5.5
Reliability 6.3
Speed 6.0
Support 5.2
Features 5.9
Value 4.4
Average from 365 reviews
Showing 181-185 of 365 items.
2018-11-11 23:11:45
Peter sanders 7.6
Excellent follow up when I made a complaint - I would recommend Spark for follow up service as you can reach them - they do talk and they fixed my problem - well done Spark especially Kate F
2018-11-06 08:30:45
Michelle Perkins 8.2
Looking for better value for money
Pros
Better value for money
Cons
Have to pay a release fee from my supplier
2018-11-06 00:39:16
Jess Shelgren 1.6
Worst service ever and the email (xtra) has no spam filters so there is no way to stop spam from infiltrating your email. I was hacked and Spark did nothing.
Service terrible, no resolution after months of issues.
Speed of internet also varies with number of people on line in the area, after school and on rainy days, it is dial up speed. Old wires, slow to provide fibre.
Pros
Brand, size, landline
Cons
Above. They do not care
2018-11-04 07:10:09
Jacobus van Staden 7.0
Have been a spark customer for roughly 10 years, happy with their service.
Pros
good customer service and track record
Cons
Becoming expensive
2018-11-01 08:41:13
Louise Moore 6.4
It is impossible to get customer service from spark.
Pros
Market leader. Phone app to manage account
Cons
Absolutely close to impossible to get through to support. Then follow up is poor. When we had a major issue, getting anyone to be proactive and own the issue took a complaint to the telecommunication disputes resolutions service. Then I had a call within an hour ...read more
Showing 181-185 of 365 items.
5/03/2017
Latest news on BroadbandCompare.co.nz 06.03.2017
Latest news on BroadbandCompare.co.nz 06.03.2017 Today we have updated plans for:
Spark Broadband offer Netflix bundle promotion
26/02/2017
Spark Broadband offer Netflix bundle promotion
Spark Broadband has signed a partnership with Netflix as they bid to become a major entertainment provider.  The telco said the exclusive deal would give Spark broadband customers a subscription to the Netflix NZ Standard plan for one year when they sign up to a 24-month Unlimited Data broadband plan.
Spark Broadband Problems
30/01/2017
Spark Broadband Problems
So it wasn’t a great Auckland Anniversary weekend for some as Spark suffered major broadband outages affecting connectivity across the country.  
23/09/2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
20/09/2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
Spark Broadband Plans – Price rises and data increases
29/08/2016
Spark Broadband Plans – Price rises and data increases
Spark, one of the big two broadband providers in New Zealand has announced a raft of changes to its broadband plans as it responds to the changing demands of a data hungry nation that New Zealand has become.  There was a press release today that announced Spark has responded to growing demand for data by increasing broadband plan allowances by 50%... however this does also mean a change to some prices. 
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