Spark Broadband Problems

Spark Broadband Problems
Monday, January 30, 2017

According to the leading NZ website Stuff.co.nz – a number of Spark customers continued to report problems with their broadband service on Monday after a major outage on Sunday took down most of the network.  You can check the status of the Spark network here.

"The issues yesterday were resolved, but we are seeing some customers with ongoing issues with broadband and we're looking into why that is and if it's related to yesterday,"  Spark spokeswoman Ellie Cross said.  

Issues for Spark customers started about 9.15am on Sunday when the company's broadband and mobile networks were reported down from Auckland to Dunedin.  At 12.30am on Monday Spark said in a statement that "broadband services should now be fully restored" but their Facebook page continued to see complaints.

Here at Broadband Compare we don’t want to highlight any particular ISP as having an issue and it does happen to all providers from time to time.  The challenge for Spark is just the sheer number of customers they still have meaning that customer service centres can be swamped rapidly if there are problems.  Many smaller ISP’s have great online support to go alongside highly competitive pricing and so maybe it is another reason to consider a move?  

The new technology with Fibre Broadband is much more reliable than the old copper network and the fixed mobile broadband options so if you can get fibre we strongly recommend making the switch. Check your address here.

 

Related news
The Broadband Compare Awards return for 2020
The Broadband Compare Awards 2020 will reveal the best internet providers in New Zealand. This is a call out to everyone who values excellence...
Jul 7, 2020
Best Broadband Bundle Deals
Bundling your broadband and power plans can be a great way to cut down on life admin, and often save money in the process....
Jul 6, 2020
Top 4 ways to max your wifi speed
Super-fast broadband sounds good on paper, but the reality can be anything but. Constant buffering, weak signals and sites that won’t load. The good...
Jun 23, 2020
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
Terms and Conditions apply
offer
EXCLUSIVE DEAL
Get FREE Premium WiFi extender plus
Mega savings with Megatel Bundle plans.
T&C's apply
offer
Get up to $200 CREDIT and
Free Amazon Prime for a year*
Limited-time offer!
T&C's apply