Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 April 2019

Maryanne 4.6

Spark fibre was fine while there were no issues. After my initial 12 months they offered me $10.00 off the usual cost. The main problem was the modem kept crapping out every day, and as I didnt get back to them fast enough about it, they offered me a new Hyawei HG659b for half price at $100.00, as the warranty had just run out.
That was at the end of being with them for 2 years. I was paying for up to 950 down and was getting around 150 at best in a one bedroom flat with no walls in gigacity.

Pros

Hmmm, have to think on that.

Cons

Crappy modem, not interested in keeping current customers.

29 April 2019

Trevor 1.0

Terrible service, poor internet connection, lock-in contract "for modem expense" is an absolute joke, and most likely enforced as Skinny know they wouldn't retain customers through the quality of their services.

Pros

Nothing

Cons

Everything

29 April 2019

Michelle 1.0

WARNING - AVOID SKINNY BROADBAND!!! Skinny Broadband has the single worst customer service centre I have ever encountered. Everything is too much effort, and they are of very little assistance. They have not yet effectively addressed any of my queries or complaints, despite the MANY errors they have made during my contract.
Completely inefficient, untrained and arrogant staff. Especially disappointing as I chose them as the Skinny mobile customer service team used to be ...read more

Pros

We have very basic internet connection, and it was slightly cheaper than our last company.

Cons

Everything - customer service team is absolutely useless and arrogant, internet connection is very poor, modem had to be replaced (about a month into the contract), completely disinterested in any issues as they know the ...read more

28 April 2019

Jamin Gibson 5.0

This was a good provider until I changed energy companies, then they just increased the price, and I feel like if I'm going to pay that kind of money for broadband I might as well get superfast rather than standard speeds and reliability.

Pros

Cons

27 April 2019

Stephen Palmer 9.0

Good overall service

27 April 2019

Louise 8.2

Claire was so helpful in resolving my problem of adding a chrome cast device

Pros

Good system for apartments

Cons

Sometimes our internet is slow

27 April 2019

Rex Widerstrom 2.6

Agreed to sign up, after a door-to-door salesman called, on the basis that there'd be minimal interruption to service as I work from home. He promised there would not.

After Chorus installed the fibre, they advised the service should be up in an hour. It wasn't. The next day, Compass advised it would be on the following day. It wasn't.

I've now been informed it will be another 3 days, bringing the total time disconnected to 6 days. And who knows whether THAT is true?

...read more

Pros

Nothing.

Cons

They fail to deliver, mislead and promise what they have no intention of delivering. Will leave you disconnected and lie about it rather than fix it.

27 April 2019

Poppy 8.8

Fast and Full support.

27 April 2019

Binuka Prajapati 7.6

Very professional, supportive and reliable. Very quick to fix the problem. Thanks Ivy.

26 April 2019

Leisa 4.8

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