Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

11 February 2023

Tony 8.4

In the time we have been using NW Broadband their service has been stable and reliable. When we needed support it was prompt and kindly.

10 February 2023

Vincent Park 1.0

Requested over the phone to cut off my internet on the 2nd of Feb 2023. There was no explanation of what time the internet would be finished so, expected at midnight or late afternoon during the business closure hour.

However, it got cut off at 9.45 am. I asked NOWNZ, and they confirmed your internet is now finished. So I had to pay extra to get internet on the last day to work from home.

I was fine until I got another message from NOWNZ saying I will be invoiced up un ...read more

09 February 2023

Neels du Plessis 9.2

Their service is by far the best. They always respond to emails and always go the extra mile. I have been with multiple providers and can honestly say that NOW is the best

08 February 2023

Kev 2.4

Beware when changing provider from Skinny - they do not refund partial months. It's my own fault for not checking but I paid $75 for 2 days of internet.

07 February 2023

Pablo Fuchs 8.8

Excellent and reliable service with great support.

07 February 2023

Mark Lim 8.2

Now provides very good customer support. It is a pleasant experience if you need to contact them. They response to your enquiries very quickly be it by emails or phone calls. Unlike some providers who will completely ignore you or leave you hanging with you phones for hours. Their pricing is also comparatively fair. Strongly reccommend NOW if you need a broadband provider.

Pros

Excellent customer support

Cons

Broadband speed not as fast as expected

06 February 2023

Lucy 1.0

Completely useless wifi network it hardly ever works and if you ring up to ask them to come and have a look they are very very rude. He actually laughed and said I'm just a worker I finish at 5.30pm it was 2pm.. when he does come I will he giving him and earful.. worst wifi ever

Pros

None it's all bad

Cons

It's all bad

03 February 2023

Kevin 4.8

Continued to charge my account after switching to 2 degrees. Beware of extraordinary high charges for hardware you must return (in its original box).

Pros

Cons

Unreliable, hidden charges, ongoing charges post switch.

31 January 2023

Sangeeth 3.4

It's been only 3 months with 2 Degrees and my Fibre internet isn't working already. I have been out of internet for 3 days now. The worst part is they cannot even provide an ETA on when I'll have internet again. They are saying it's due to Chorus and when I call Chorus, Chorus says they cannot help me as they have the contract with 2 Degrees, not the customer. 2 Degrees contact centre is so hard to get a hold of too. Every time I waited at least 30 mins each to talk to someon ...read more

Pros

None

Cons

Poor customer service, no internet but charging the customer

30 January 2023

Titia Schamhart 3.4

Terrible customer service that borderlines bullying, and a severe lack of empathy. I was forced to move house because it got sold suddenly, and couldn’t take the WiFi with me. They still made me pay every month for a subscription I couldn’t use anymore just because that was the contract. No humanity involved in this company, leaving me with heartbreaking debts.

Pros

Easy to install

Cons

Weekly dropouts, quite expensive, incredibly unreasonable when personal circumstances change.

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