They used to be great with customer support. Over the last year though I have never been treated so poorly by any service company. Many years ago we switched from ADSL to fibre with VOIP. The switch was not very clean but happened eventually. We had a static IP set up for the connection. Over the years, the static IP changed occassionally, usually when the account was upgraded to a higher speed. The last upgrade though was something quite special. The static IP was changed a
nd the phone line was later disconnected. Over the last 3 weeks I would have spend about 7 hours on hold waiting for an operator to answer. In the ensuing conversations I have been lied to, put on indefinite hold and cut off. The phone line was reconnected but not with the number we had before. I've been told 3 times they would provision the old number back on to the line which not only didn't happen but there was no communication from Vodafone offering an explanation. They should not be considered as a serious ISP. ...read more
