Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

27 June 2023

Fernando Frick 9.4

I've been staying with Hotshot for a year and never had an issue. They have the best price plans in the country. Respond to your inquiries very quickly either by email, chatting tools, or phone calls. I always get a real person within 1 minute to help me with my query. This is the thing differentiating them from some providers who just leave you hanging with your phones for hours. Henry is the best guy.

Pros

Cons

26 June 2023

Forbes Meehan 2.2

EzyKonnect is absolutely hopeless I would definitely not recommend them to anyone. Internet is always dropping out and Kevin always blames others for the outages. When it’s working it’s fine but increasingly it is unreliable and not worth having.

25 June 2023

Zac 6.2

Prices continue to be increased which has me looking for a service change. Realised I am being charged more for 100/50 than most companies are charging for 300/100! Poor value for money these days so am definitely changing providers

Pros

Has worked without issue for three years.

Cons

Poor value for money.

24 June 2023

Liz Treloar 7.0

Been with NOW for years and never any hassles. We just moved house , no hassles of any sort.

Pros

They’re local and ALWAYS answer the phone.

Cons

haven’t come across any.

22 June 2023

Joanne Tonge 10.0

We have received fabulous service with a real person.

21 June 2023

Jo 10.0

Got connect with NOW today. Amazing tech support. Super helpful and very clear ways to understand instructions from the guy in the phone when we needed some help. Speed is much faster than old provider.

16 June 2023

Dave 1.8

Call centre had long wait times and only available on weekdays which is not good if have an issue.

06 June 2023

Faheem Khan 1.0

I signed for 300mbps internet and was getting 30mbps only. They couldn't solve the issue, so I asked to stop the service within one week but got bill for whole month at double the price of contract value which is greedy.

Pros

none

Cons

Charge more than agreed value and very rigid behaviour

05 June 2023

Charles 2.2

Worst support ever. Don't bother to sign up. Expect to wait at least an hour to get through support. I decided to disconnect broadband and gave them a month notice. I'm still being charged after 2 months, phone calls and emails still no help. Worst of the worst support

Pros

Cons

01 June 2023

Liam Meltzer 9.0

When Contact spend 5 days still not connect my internet at my new address, I found Hotshot on Google as then advertised sameday connect. Initially I had some concerns as their plans were too cheap to be true (the fiber max plan was probably the cheapest in NZ), besides this, I never heard of this company before.
Ring them to confirm and they told me that I wasn't in the Chorus area, so it might take around 24 hours to connect me but they will try prioritize my order, and th ...read more

Pros

fast connect speed, easy setup, ipv4

Cons

no hyper fibre plan

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