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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

31 May 2019
Michael 8.4
BigPipe has been great in terms of stability and support. Their international peering is fantastic, however, there is an ongoing issue with their local NZ peering due to them being based on Spark network. As a result, all websites that are using Cloudflare CDN are routed through Japan or Hong Kong instead of going directly to the Auckland node.
Pros
Stability - never had any issues. Support - email based, however, they are very quick to respond.
Cons
Local NZ peering is terrible.
30 May 2019
Ben Quinn 4.6
Just used Broadband Compare to change from Vodafone. Have been with them on a A/VDSL connection for aprox 10 years (with mobile plan). They doorstopped my wife and she agreed to change over to Fibre on a deal far worse than anything they offer on their own website. (24 mo. / no mobile disc, no loyalty discount). Incredibly greedy on their part and the end to a long term customer relationship. I'll try Stuff for the fibre as they have good rep on here and good value at the moment. Its hardly suprising that they are a company in freefall at the moment. Good luck to their new owners. They might want to consider a rebrand! ...read more
Pros
Tech support has been fairly good over the years.
Cons
Customer service is abysmal. You'd think they would be trying to retain their current customer base as a matter of priority. Apparently not.
30 May 2019
Hayden Roberts 9.0
Fast delivery, easy
Pros
Works anywhere, can take it with uou
Cons
None
29 May 2019
Neil Ford 5.4
Had some struggles with account setup and ongoing generally didn't treat me well as an existing customer. Seem to spend more energy on attracting new customers
Pros
Cons
28 May 2019
Luke Sinclair 8.6
Great service. Good helpline that you can call
27 May 2019
Velram Mohan 6.6
Have been with vodafone. No complaints. They gave us joining credit and free modem for 1 year contract.
Pros
Fast connection.
Cons
Chasing for customer service is a difficult thing.
27 May 2019
GermanKenia 7.0
It is a really great resource!So much helpful information and handy ideas, thanks =)
26 May 2019
Nigel Richards 7.0
ICONZ have been my provider for over 20years. In that time the level of support and service has been exemplary.
Pros
Personal, prompt human support. A consequence of paying a less competitive fee / subscription.
Cons
Cost / expense above market.
25 May 2019
Michael Glassford 6.4
Good service but have recently dropped loyalty discounts as well as mobile package discount. No longer price competitive for unlimited fibre.
Pros
Reliability
Cons
Price, loyalty
25 May 2019
Jeffrey 9.6
nice recommendation. Thanks
Pros
no
Cons
no
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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