Terms and Conditions
1 The Smart Home Plan is available to residential customers who meet Nova’s pre-acceptance checks in the following areas:
Auckland, North Shore, Counties, Hamilton, Cambridge, Te Awamutu, Eastern Bay of Plenty, Tauranga, Rotorua, Taupo, Taranaki, Wanganui, Manawatu, Wellington, Kapiti, Wairarapa and Christchurch
2 To be and remain eligible for this Plan you must use the Nova supplied modem and/or phone handset(s).
3 On this Plan you will receive:
Smart Home – Internet & Phone option:
a) a modem and two cordless phone handsets, delivered free of charge;
b) unlimited internet and phone calls to NZ landlines and mobiles, subject to our Fair Use policy;
c) free telephone number transfer; and
d) a choice of either a 12 Month Term or an Open Term plan.
Smart Home – Internet (only) option you will receive:
a) a modem, delivered free of charge;
b) unlimited internet subject to our Fair Use policy; and
c) a choice of either a 12 Month Term or an Open Term plan.
If you sign up to a 12 Month Term you will also receive a $300 account credit (including GST) for each Internet account you sign up on your ﬁrst Nova Energy invoice. This account credit is not transferable, exchangeable or redeemable, and no cash alternative is available.
4 The following early termination fee or equipment charge may apply:
a) If you are on a 12 Month Term Plan and end the plan before the end of its term, an early termination fee of $200 (including GST) may apply.
b) If you are on an Open Term Plan and leave within six months a charge of $100 (including GST) may apply if the supplied modem and/or phone handset(s) are not returned to us (either during the term for any reason or when you cease to be our customer) in a good working condition.
However, if you move properties and sign up with Nova Energy at your new property, the early termination fee/equipment charges detailed may be waived at Nova Energy’s absolute discretion.
5 Nova Energy’s fair use policy applies to its unlimited data and call usage on this Plan and is available at www.novaenergy.co.nz.
6 Installation is free for standard residential internet and phone connection set-ups only. Additional charges may apply to non-standard installations.
7 This Phone option uses voice over internet (VoIP) technology which means you’ll no longer have a fixed landline for your calling. Instead your calls will be delivered over your internet connection.
8 Acceptance and eligibility criteria apply. Our General Terms apply along with the Special Terms of the Plan. Copies of both will be sent to you with your agreement and are also available on our website here; https://www.novaenergy.co.nz/home-broadband.