Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 December 2019

Georgia 10.0

Always very prompt to answer any queries/issues I have

16 December 2019

Mike Lee 5.4

Worst customer service.... Emailed when initially signing up to tell them I already had fibre installed and had an ont on site. Did not listen and insisted that a technician had to come out to the property. After two weeks of emails and calls and messing around all the while I had no internet, finally got them to contact chorus for remote activation (what I had requested from the start). Then they charge me from when I initially signed up not when my internet was active.

15 December 2019

James May 9.8

Been with this company for a few years now, always a consistent and reliable service. Customer service is even better!!!

Pros

fast internet, rural broadband

Cons

none

15 December 2019

Peter Dale 5.0

Unreliable and slow

Pros

Very good support

Cons

Poor value for money

15 December 2019

Mark D 6.4

A reasonable ISP with stock standard pricing. Reliable connection although their routers are pretty average quality. Very few issues but it can take time to get support on the phone when there are.

Pros

Reliable connection, good speeds, market average pricing

Cons

Poor router - weak WiFi signal, best to get your own.

15 December 2019

Shaun 1.2

Hopeless - shut my phone off for 6 weeks, kept saying it would come back on yet took 6 weeks and perhaps a total of 3 hrs on the phone to sort - no refund for the lost time of use etc - very very disappointed

Pros

Works sometimes, yet slowly

Cons

Customer service is non-existent, do things like shut off broadband and phone line without even telling you (nothing to do with outstanding bills etc) then spend hours on hold to try get it turned back on

12 December 2019

Andrew 3.0

I joined Now after reading the reviews and seeing the fact they had a NZ call centre. My experience since joining has just been terrible and wouldn't recommend anyone joining them. First they sent my router to the wrong address. The ping for gaming is increased because they are routing internet traffic through Napier. There bills are beyond a joke displaying everything pre GST and are impossible to read without calling them up. Their staff didn't follow through with what they ...read more

Pros

N/A

Cons

Traffic routed through Napier so increases ping while gaming. Terrible bills are impossible to read. Poor customer service.

11 December 2019

Ian 1.0

Tried to get fibre but slingshot kept interfering in the process making it take weeks longer than necessary, billed me for the service before connection, cut my phone off and to top it all off the only "customer support" is emailing back and forth getting bizarre replies with nothing to do with the original queries.

Pros

Price

Cons

Everything else

11 December 2019

Gary Heathcote 7.0

As usual prompt answering of my phone call, friendly helpful service and fixed the problem over the phone. 10/10 from me. I would still be waiting another hour on Vodafone or Spark for someone just to answer the phone.

Pros

unbeatable service

Cons

None

10 December 2019

Doug Dixon 9.4

Broadband as it always should have been! Great product, service and value, save yourself from the nightmare VodaSparks of the world. And the customer support people are proper local techies who know their stuff.

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