Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 September 2019

kim clerke 5.2

Pros

Cons

10 September 2019

brenda pearson 5.2

NZ Broadband compare - the young man Devan was excellent, always rang back when he said he would, easy to understand , very good spoken english.

10 September 2019

Kevin 10.0

The best with 24/7 NOC support. S+ tier

Pros

Fast

Cons

24/7 support

09 September 2019

James 4.6

On very poor speed for what i pay for and what they said i would get. Also they have a habit of billing me twice for the same month and their support and telephone response is very bad.

Pros

Landline was fine and Best Mates excellent

Cons

Speed, support, and actually getting through on the phone is a mission.

05 September 2019

Barend 7.0

Thanks for assistance
very helpful

05 September 2019

Andrew Kirkpatrick 4.0

The very worst service I have ever experienced in my long life by far .

Pros

Very good price .

Cons

Impossible to contact without huge delays and incredibly bad service when you do .

02 September 2019

Colin Wyatt 3.0

slow broadband, no customer service

02 September 2019

Amy 6.2

Pretty reliable VDSL internet service & clear & accurate billing. Unfortunately they have no human live chat services nor do they provide an email address to contact them on. Their call centre has long wait times and is outsourced to India. Makes things difficult for anyone with hearing loss or other communication difficulties.

Pros

Reliable service, accurate billing

Cons

Difficult to get help if you need it

01 September 2019

Ian Austin 4.6

Been with Spark since Telecom. The service has never been great, always average with average support for average products

Pros

Large company confidence

Cons

Never seems to achieve customer service satisfaction in any area

31 August 2019

Pritpal Singh 1.0

Relied on this company while i moved to new place, 14 days and they were unable to make it work (the fibre cable setup was already on property). Furthermore they stopped replying to my query emails, about why it is taking that much time. Awful Service!!

Pros

Cons

Highly Non Reliable

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