Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

25 June 2019

Natalie 2.4

Constantly being charged different amounts. Constant lagging and when they did finally get it more like fibre then dial up, when I asked for a refund for paying for a speed they addmitted that they hadnt been giving me what I paid for, they didn't want to refund me cause they felt i should have complained more! I did get a refund, but I am constantly going through this. I haven't been in a contract for awhile yet they still dont seem to care about keeping me as a custome ...read more

Pros

Occasionally you get gteat staff who want to help but say their hands are tied

Cons

You don't get what you pay for and are constantly being charged differently

25 June 2019

Tania 1.0

Super poor coverage in our home , installer put in and left before checking we were happy and all up and working then paid all the installation costs to get rid of it again had been a 5week delay with waiting for their modems to come in and they were not able to say or even estimate when they would arrive

Pros

Cons

Basically grabbed their money and ran when I said the service was extremely delayed and not working they offer emails and phone calls but no hands in to look at or fix

24 June 2019

Deepti Reddy 2.6

ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!! I am still waiting to be connected. Apparently there is an issue with the fiber box where I have moved which I understand is Chorus and not MyRepublic however, it's impossible to call the MyRepublic customer service. It says to go to the online support and ask. The online support is useless. 100% useless! They all keep repeating the same thing and there is absolutely 0 followup. I go days without hearing from them and than have to conta ...read more

Pros

Cons

Shit Customer Service!

23 June 2019

Nanja 4.2

No option to disconnect. Told to pay total amount ($59 / month) for the remaining months in the year. In my case that was about 6 months' worth. I felt trapped!!!!!

20 June 2019

Terry Fan 5.8

Been with Nova Energy for ~3 months. No comment on speed/reliability, generally good and seemingly on-par with Spark.
Deciding to switch because they force you to use their own routers if you want to use VoIP, and their routers are locked so you can't even change your wireless ID or wireless password, terrible from a security perspective, plus the router wireless range is pretty bad.

Pros

Reliable speed

Cons

Poor performance modem router, no configuration allowed

19 June 2019

Teri 5.2

OK broadband service but absolutely hopeless customer service. Very hard to get through to a real person who can communicate well enough in English to be able to help.

Pros

Fairly reliable Internet connection and speed

Cons

Terrible customer service and its pricey

19 June 2019

Heather 3.2

Cost us a lot to put in but was supposed to be amazing. We've always had trouble with the service but it's our only option for internet. Falls back to contract where it states that things don't actually have to work...We now have better service from another provider. Mark didn't listen to us and was awful to deal with in departure. I'm glad this is over.

Pros

Looked really decent, no other option in our area

Cons

Sour service, quick to anger. Left our roof damaged.

19 June 2019

Tony Hulme 5.0

stopped webmail service meaning I suddenly had no access to my old emails on their server, and then sent all bills to the email address they just removed. Stopped paper billing without notice, and then charged me $200 and disconnected me after I paid the due amount, refused to reconnect me or waive the fee after I had been with them over 20 years.

Pros

Basic internet that works well for the most part

Cons

Terrible treatment of customers when they make an error

18 June 2019

Jessica 1.0

Please dont use this company. 8 weeks and still no internet. I had issues with the fiber company not showing up and when I rung them I was told I needed to sort it out myself. I took work off to be there and the fiber company couldnt work around my job. When I mentioned I wanted to cancel contract due to the no show and the loss of days pay they refused. They are legally obligated to refund me as 1) the broke cotrract as mine said 4-6 weeks for connection and 2) they were not ...read more

Pros

none.

Cons

doesnt provide internet

16 June 2019

Sherrie Dunnings 8.0

Great intro offer to new clients but 2nd year price of Broadband too high for me.

Pros

Excellent comminication from staff, love the casual language on app n website

Cons

Broadband too high 2nd year

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