Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

04 August 2023

RAY 7.0

MY BROADBAND IS NOW ALMOST $90 SO I'M LOOKING ELSEWHERE FOR ANOTHER DEAL BUNDLED WITH POWER

Pros

BEEN ON MORE THAN OFF

Cons

TOO EXPENSIVE

04 August 2023

Shannon 2.2

Its like they closed up shop and disappeared

Pros

Cons

Can't get a hold of anyone...

03 August 2023

Matilda 10.0

Outstanding % service ❤️✔️

Pros

Cons

02 August 2023

Daniel 10.0

Have not found anything wrong with NOW at all, super quick and easy to deal with and always glad to help in any way they can.

Pros

Customer Service

Cons

Don't know of anything

01 August 2023

Peter 9.2

I really like the fact i can talk to someone quickly to resolve my problem and both times i contacted these guys they have been there. Your team stand out from the crowd of other service providers so please don't change your culture and thanks again for valuing me as a customer!

Pros

Brilliant customer support

Cons

Sorry i cant think of one

31 July 2023

TJ 8.8

Considered switching to Spark but they have an offshore call center who were completely useless. NOW have local people, quick to respond and efficient at making it happen.

Pros

Service wins!

Cons

It would be nice if they could remind you when your annual contrcat is expiring to ensure you don't get automatically moved onto a higher rate.

28 July 2023

Roy Boston 8.6

Excellent service with a great call centre that responds rapidly, provides excellent advice and does what it says it will do, on time and without fuss.

Pros

Cons

None so far

27 July 2023

Ashleigh Bryant 10.0

Awesome customer service
Quick set up not too tricky
Sent instructions with photos aswell as talking to me over phone
Connection speed is good
No lagging devices
Good marketing initiative with the 6month discount wen signing up to 12 month contract
Great

26 July 2023

Jamie 9.0

We recently swapped to NOW after a bit of a lack of support from a previous provider. The transition was amazingly simple and given I am not at all technically minded, I certainly appreciated the extremely patient and helpful technician who was able to talk me through getting connected. As soon as we were up and running, I was able to reconnect everything to the new modem with unexpected ease! Cant rate them high enough!

Pros

Well, apart from the pricing, having a LOCAL support team was amazing for us as we switched over.

Cons

Haven't found anything negative about the whole experience - I will certainly be recommending!

25 July 2023

Shelley C 10.0

Customer for 11 years. Efficient and knowledgeable staff.

Pros

Local kiwi company. Have never been put on hold. Great customer service, always happy to help

Cons

No problems

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