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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 July 2019
Mike Davis 1.0
Absolutely rubbish internet provider. Constantly dropping connection. At least 30 times per day. Support is crap. If you can even get through on their number they try to make out that it's the customer at fault, claiming their service is fine. Avoid IKS internet services - total waste of money !!!
Pros
Nothing good about this
Cons
Rubbish internet provider
14 July 2019
Ralph Christophers 6.6
Came to end of our contract and without any messages bumped up the cost.They even have 30/20 internet speed as "standard"and charge to be at the market norm of 100/30.Also failed to offer us their newer plans.
Pros
Can go into a shop and talk to a person.Always had helpful/good service
Cons
As above
14 July 2019
john rongo 4.2
Wasn't a very good start when we joined them in 2017. My wife and I tried getting in touch with them which was annoying especially when we only wanted to get connected. We join them because they had good reviews on Canstar. Well I think that this site is not independent because the level of customer and product service has been the worst. Orcon were bad but I would go back to them rather than flip. That is why we left them this year and are now with skinny broadband. Their plans are good and so far no problems. ...read more
Pros
Went to Skinny Broadband
Cons
Customer service is very hard to get a hold of. And had to reset the modem on many occasions.
14 July 2019
Mark Thomas 8.2
Trustpower fibre broadband (30/10) has been fine, no real issues
Pros
No dramas most of the time
Cons
There was a misunderstanding when we first connected, but we got past that (weird timing with signing up vs. getting fibre down the street). I also felt like there was a weird latency during our first 6 months which I could never quite pin down. But for the past 2-3 years it's been great ...read more
12 July 2019
Gayle Petch 3.6
Spark has been awful, can take up to a day for call back when the connection is dropping out, they always have to get a technician out I the end, and it's far too pricey
11 July 2019
Richard Raea 5.8
Vodafone was reliable enough, there was a time when it was impossible to get technical support but they've improved. My new deal seems to pretty good compared with the offers from Vodaphone.
Pros
Hmmm
Cons
pricey
11 July 2019
Rob Clubley 5.8
Okay if you want the absolute basics, but support was patchy, no support to talk to at weekends, and they don't let you BYO router/modem.
10 July 2019
Sarah 6.6
Good internet overall, quick tech support when needed help.
Pros
Had 6month discount via Broadband compare.
Cons
Discount post 12months, they attempted a discount but was not as competitive as Slingshot.
10 July 2019
Eric Woods 3.8
Spark is manipulative and anti-consumer. Shocking service - 2 hour wait on phone, or 1 day wait on callback, then can't understand their accent. The promotion I found on their website was wrong/out of date and the would not honour it.
The new unplan is still over priced and locks you into 12 months for NOTHING! Unplan charges the same for 60gb that others charge for unlimited data!!
Save yourself the disappointment - go elsewhere and stop feeding this dysfunctional corporate beast.
Pros
None
Cons
Called - got a 2 hr wait. Gave up, and was only then offered a callback for a day later. Call was no use. New unplan locks you into 12 months for NOTHING! The promotion I found on their website was wrong/out of date and the would not honour it. Unplan charges the same for 60gb that others charge for unlimited data!! ...read more
08 July 2019
Leo Schippers 9.6
Tried to upgrade to fibre and was put on hold indefinitely...so we move on :-)
Pros
Good connection, speedy no issues
Cons
horrific website and service
Showing 10 of 1656 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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