Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

09 December 2023
Dianne Wade 8.8
I have been a long time customer 5+years, 3 different addresses.
The customer service is quick and efficient, not ages waiting for someone to answer the phone. All calls are answered quickly and problems sorted efficiently.
09 December 2023
Dugald 2.0
Zero response for a simple transfer of house. I didn't choose them, I got pushed on to this provider after my old plan expired, and there was a noticeable decline in service. Took Them a week to even catch up to my leaving email, and I found a much better provider a long time ago.
Pros
Cons
No actual customer service. The automated phone service just hung up on me a dozen times, no matter which menu item I choose. You don't want to keep me as a customer? message taken.
08 December 2023
Jason Xu 5.6
If always need technical support, don't pick 2 Degress, their support is very very very very very shit...... L1 support have no idea what they talking about, only call picker, no IT knowledge at all and not listening customer. If they can't anwser question will let customer wait till to phone cutoff. As 10 years+ work for network admin role, use 2 Degrees network have to understand what is IT, their support for consumer is useless.
Pros
Price, only price
Cons
Customer support is incredible shit.....
07 December 2023
Hasan 9.0
Great service! good speeds and tech support. Cant fault them
Pros
no
Cons
no
06 December 2023
Sue 10.0
I have found the support at Now exceptional. Polite, patient, knowledgeable. Our reception is brilliant
05 December 2023
Alex Bryant 2.2
In July, 2degrees made a change which broke my VDSL internet entirely. After several calls and several pieces of bad advice we were finally able to get it working again. However, our download speeds had dropped from a consistent 125 Mbps to 40 Mbps. Several more emails and calls over the coming months lead nowhere except to the same confused and incorrect advice from their end. Eventually, the speeds began frequently declining to 20 Mbps, then ultimately 10 Mbps. We procured a second 2degrees FritzBox on our own and factory reset it - still the same terrible speeds. Eventually after 6 months of putting this off I've switched to Voyager and my speeds have instantly returned to 100 Mbps~ using the same router. No one at their end cares in the slightest, they couldn't even feign concern or muster any effort whatsoever throughout this entire process. 2degrees is a terrible company that I will never deal with ever again. ...read more
Pros
Absolutely none
Cons
Terrible customer support, terrible outadated documentation, absolute zero care for their customers
05 December 2023
Sonia Jordan 10.0
I’ve been with Now ever since they started as a small company in Napier. I wouldn’t change for anything. Even if they were more expensive than others (which they definitely ARE NOT) the personal, quick, efficient service you receive over the phone is worth everything. The service sets these guys apart from the competition. It’s not often you need help, but when you do, it’s imperative you feel confident and not stressed. Now has consistently been extremely helpful whenever I’ve had a as hiccup.
Pros
Excellent customer service
Cons
Can’t think of any
01 December 2023
Stafford 9.0
Now has been an incredible breath of fresh air and their speeds and quality of their connection far surpasses my previous provider
Pros
Speed, Quality of the connection, Wifi Routers and service turnaround times
Cons
The referal registration process needs improvement
24 November 2023
James 7.2
Service works fine but simple queries over email don't get answered.
Pros
Great deals
Cons
Email response is non-existent
23 November 2023
Phil 8.4
Brilliant - they answered the phone on the second ring, coverage is always good here and fast but we are paying for their top tier package. Moved from Vodafone rural broadband who were hopeless
Pros
no
Cons
no
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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