Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 August 2023
Lal 7.0
No one knows what they are talking about and doesn't listen or look at the evidence provided...
Asked for a change of plan before connecting. They told me to wait. The deal was $60 pm 1 year fibre300 with a $100 prezzie card. at anyrate, I waited and then asked them. The drama began. They started billing me at different rates for the same plan. one person the plan is not available to me because I asked for the change. I told them, I asked before connected. No one listens. another told me it was $60. The other employee doesn't agree with that agreement. Gives me another billing of $92. I inquire. They gave me the prezzie credit and took it all away in this drama. They blooming don't know what they are saying and they just don't see the evidence provided. Oh!! Please!! I'm waiting for my term to complete and nah!! the worst service and communication I have ever had in NZ. ...read more
Pros
just the speed
Cons
see first box
22 August 2023
Lal 2.4
No one knows what they are talking about and doesn't listen or look at the evidence provided...
Asked for a change of plan before connecting. They told me to wait. The deal was $60 pm 1 year fibre300 with a $100 prezzie card. at anyrate, I waited and then asked them. The drama began. They started billing me at different rates for the same plan. one person the plan is not available to me because I asked for the change. I told them, I asked before connected. No one listens. another told me it was $60. The other employee doesn't agree with that agreement. Gives me another billing of $92. I inquire. They gave me the prezzie credit and took it all away in this drama. They blooming don't know what they are saying and they just don't see the evidence provided. Oh!! Please!! I'm waiting for my term to complete and nah!! the worst service and communication I have ever had in NZ. ...read more
Pros
just the speed
Cons
see first box
22 August 2023
Holmes John 1.2
Very difficult to reach.... slow internet
Pros
Not many
Cons
Slllllloooooowwww
20 August 2023
Sina 6.4
Wi-fi is reliable. I've had no issues so haven't experienced Skinny's customer service. Wasn't happy when they increased their fee from $75 to $80 but what can you do...
Pros
Wi-fi speed
Cons
Charge increase
19 August 2023
Kyle 2.6
Absolute Worst internet provider I have ever had and I would never recommend to anyone.

Summary: expect to wait 40-60 minutes+ on hold to get any advice, even on weekdays. Expect bad solutions or bad information, very slow and difficult process to get a solution.
When its working fine, no issues obviously BUT! when it is not, you will hate and despise the support of this company, it WILL make you regret signing up to them. Remember, things can happen outside of your control that only a providers support can help you with.
Also note 2Degrees mobiles is a VERY VERY seperate division from 2degrees Broadband. But their websites/apps do not make it easy to know. You have been warned :)



My 2Degrees Experience:

Firstly I am competent with networking and know enough to manage my Home network, plus some. Keep in mind each call is at least 1hr+.

My rental I was going into has VDSL not fibre, The support confirms the Orbi Wifi6 'routers specifications' say it supports VDSL. so I signed up for a VDSL 12 month contract. I get sent a router from 2degrees and its a 'Fritzbox'. Not an Orbi Wifi6. I call support and they say no Orbi does not support VDSL.....???

I got the 'you are connected' email a few weeks later, but had no internet. Support sent me another of the same router a few days later, and they charge me 15$ for it (another call to this remove charge). It did not fix the problem, I called support and it ended up being nothing remotely to do with the router, the initial setup person didnt click a button on their system... they clicked it and they propely connected us a few hours later.

The support people's ideas/solutions are VERY different each call. As compensation they only offered to not charge me during this downtime period, as our 'you are connected' date was a week+ prior. And to get any other compensation you have to have an ACTIVE 2degrees mobile plan to get 50GB free, no you cannot just go buy a sim, I asked.

VDSL starts to work days later, they decide to charge me in full for that downtime period anyway. I call support, they say they cant undo that invoice and I HAVE to pay the extra charge this month and they can take it off the NEXT months bill??? Internet is fine enough from there.

Later on in the year I submit the form to upgrade to fibre. I get fibre installed. I ask 2degrees can I get the Orbi Router now I have fibre and they said no, the Fritzbox supports Fibre. After a discussion refering to my initial issue being promised the Orbi on VDSL, they send me it. They dont charge me postage this time. It seems upgrades are free, replacing 'factory broken' routers is $15.

The fibre is fine as it would be with any other major provider, a few months pass with no issues and then a week ago I get an email saying they will be increasing their prices by $5. They say you can exit a contract if you like because of the change.

I decide I want to leave due to my experiences. I call support and say I want to cancel my contract due to the price increase. They say ok, put me on hold instantly. They come back later and say it is done, we have removed the $5 charge from your account for the last 6 months of your contract??? I explain no I want to cancel and can they send me a list of all the cables/routers I need to send back, as I have 3 from them now. The short version is they had to send me to technical support, after I waited 1 hour to get to them, talked to them difficulty for 20 minutes just to try get them to provide me a list of everything they sent me. Which takes an hour on hold again. 2hr 20 min call to cancel my contract and get sent a list of they want me to return???

Absolutely insane. Worst provider I have ever had. I regret every day I went with them. Even when I recieved my 'Prezzy card' Code for signing up to their 12 month contract, that code did not work. 2 Support calls and multiple re-sent codes fixed my issue.










...read more
Pros
When it works, its fine. Like any other major provider
Cons
Absolutely everything else, Awful Support, Terrible Tech Support suggestions
18 August 2023
Paul Hooton 10.0
Had a bit of a login problem, have to call 3 times but we figured it out in the end. Everyone I spoke to was friendly, professional and eager to help resolve the issue.
Pros
Friendly, Reliable and professional
Cons
None
15 August 2023
Scott Wilson 7.0
Spark make it difficult to cancel a service by design, further more the process requires the customer to provide feed back before they will act. They then follow up with automated platitude emails. They purport to offer customer service but their people are driven my management dictates within inflexible systems. If you can avoid Spark with an alternate supplier I recommend you do.
Pros
It worked
Cons
They are horrendous to deal with
14 August 2023
Nic Cooper 1.6
I have been a 2 degrees customer since their inception. I needed to connect fibre to my new house. Fibre was provided to the house.
Got a connection date but Chorus could not find the feed. They walked away. 6 weeks later after much digging of gardens lawns and some of the road I found the feed. I kept 2 degrees informed all the way. Chorus came back, and said 2 degrees had cancelled the contract. Spoke to 2 degrees (1 hour wait on phone) who could not explain why the contract was cancelled and said they would re-schedule. Promised to re-instate today. Email arrived saying reinstate in 12 days time!!! Hopeless company! ...read more
Pros
none
Cons
how long a list do you want. doesn't listen to customers.
13 August 2023
Paul 6.0
Continued issues from initial cut over to them, eg Netflix/Disney+ not loading all thumbnails and hit and miss with the movies, iPhone update failes until you go to mobile data, teams sometimes goes offline, VPN propouts, emails with webcontent not showing, They are having majoy DNS issues, failed ping to google dns 8.8.8.8 what more can I say
Pros
Fast when it works
Cons
They got issues to sort
10 August 2023
Jude 9.0
Very good service, fixed my problem quickly.
Pros
Friendly, prompt service. Good people to deal with.
Cons
Don't have any.
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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