Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

25 May 2026
Lucy 10
Signed up when I needed a reliable connection at a cheap price and got the best help setting up my own router. Have stayed with this provider for several years and have since upgraded my connection for a bigger household. Super wonderful service and high quality internet!!
Pros
Great internet, great service, quick and clear communication, competitive prices, BYO router
Cons
Might be tricky if you aren’t super tech savvy as you need to set up your own router but I would encourage everyone to learn the basics of how their internet works anyways
24 May 2026
Brendan 3.6
Avoid unless your friends with the staff.
What your getting is the scraps of Vettas network which then goes to staff and there friends, your left with what ever is left over.
I was getting disconnections when downloading 80GB which they said was there ddos protection. And during peak hours speeds dropped to 100mbit on a 2/2G plan. Got the run around for months. They blamed it on my hardware. I replaced everything at mega $$ and no change. The only change that fixed it was switching to 2degrees hyperfiber which I get 2000mbit during on and off peak hours. ...read more
Pros
The backend and api are nice
Cons
If you have issues they just blame your hardware.
23 May 2026
Mike West 10
Fantastic service, simple, reliable and best price for hyperfibre
Pros
best price, free static IP, no contract
Cons
need your own wifi modem
20 May 2026
Michael 9.8
Amazing company putting the tools in the hands of users.
Pros
great alerts, and fast response
Cons
Need to know a thing or 2 about what your doing
03 May 2026
June 10
Very helpful and communicative support, doesn't throttle me, and their advertised speeds are accurate in my experience with them
Pros
Good Support, Doesn't Throttle, As Fast As Advertised
Cons
None
21 April 2026
Katrina linda Martin 7
We want new wifi
30 March 2026
blair 1.2
I have to agree with all the other reviews. What you need to know: 1. customer service is terrible at best. you can only chat with reps via the app. you have to keep the chat as the active screen on app (no multitasking). if you aren't present for 30 seconds they will drop the chat and back you go to the end of the cue. 2. they said they would do something but didn't. which would require a 2nd chat to follow up.
I am looking to endure the pain of switching to another provider due to the terrible customer service of Electric Kiwi. ...read more
Pros
maybe the price
Cons
Is your sanity worth the $10/month savings if you need support?
29 March 2026
Cate Gamlen 1
I have been with 2 degrees for over ten years, and I am leaving them as soon as my contract is up. Their customer service sucks, and their broadband is worse than useless. Also, I had to move house, and when that happened, I was 300 dollars in credit with them, but during that process, they tried to tell me that I owed them 300 dollars; they even went so far as to try to take that money from my bank account. Thankfully, it didn't work. But it took 6 months of fighting with them and getting a financial advisor onto them before they admitted they were wrong. They cannot be trusted, and I can't wait to leave them behind. ...read more
Pros
NONE!!!
Cons
Can't trust them, customer service terrible and broadband constantly dropping.
06 March 2026
Murray sargison 1
This company has left us without internet access for 3 days now and all we get is std emails.for an IT provider would be worst customer service I've ever dealt with.
Pros
None
Cons
Service
03 March 2026
Jo 10
Great service dealing with locals.
Pros
Great reliability and service
Cons
Would prefer they offered more modem choice
Showing 10 of 2296 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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