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Spark Broadband

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Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.1

  • Value 4.1

Average from 89 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.1

  • Value 4.1

Average from 89 reviews

Ian14th February 2017

8.8
Reliability
10
Speed
10
Support
9
Features
8
Value
7

Stable and reliable with solid backup support.

Cheryl Whiting13th February 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Want to check and understand what is out there

Michael Parlevliet13th February 2017

5.8
Reliability
7
Speed
3
Support
7
Features
7
Value
5

Very slow when there is an issue

Ian13th February 2017

5.8
Reliability
9
Speed
9
Support
1
Features
7
Value
3

For about the last 5-6 months Sparks monthly bill had 100 & 200 fiber on it.
Each month we complained and finally last bill was good.
Trouble is I worked for the NZ Post Office and Telecom for over 25 years and my wife about 6 years, so we having problems letting go.....

Pros:

Speeds good, about 96 Mbps

Cons:

TRying to get fixed, very hard

Bill13th February 2017

3.4
Reliability
5
Speed
3
Support
5
Features
2
Value
2

Slow speeds, advertised VDSL compatible but couldn't provide acceptable service. Very dissappointing

Pros:

Nothing out of the ordinary.

Cons:

All the above

tim11th February 2017

2.6
Reliability
1
Speed
5
Support
1
Features
5
Value
1

Bad connection all the time dropping out all call centre says is we are sorry but fibre will be in your area 2018 sometime
overseas operators with no knowledge or they just disconnect you mid conversation and don't log your call so no history of complaint

Cons:

they say i am on best plan

Ben10th February 2017

8.2
Reliability
9
Speed
10
Support
7
Features
8
Value
7

very fast

Pros:

Reliable and fast

Cons:

When it goes down they are no use whatsoever

Sid1st February 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Spark internet service is really bad, i can't even watch a video on youtube at 720p.

Deep1st February 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Spark provide the most disgusting internet service in Auckland, am totally tired with their service. I am using the spark broadband from the last 1 year, before it was good but right now it's so terrified. So am just going to stop that asap.......

Jay9th January 2017

1.6
Reliability
1
Speed
1
Support
1
Features
4
Value
1

Poor service. This appears to be a regular theme with Spark. Never got connected (after months of waiting). When I complained, Spark suggested I speak with the cancellation team.

Classy.

Pros:

Lightbox subscription.

Cons:

Customer service is incredibly poor. Modems are cheap and nasty.

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