Spark Broadband

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Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Mike3rd February 2018

3.2
Reliability
5
Speed
1
Support
1
Features
7
Value
2

We have Rural Broadband (4G). We were sold this as better than the VDSL (copper wire) we had in Jan 2016. Initial speed was 38.91 down and 11.37 up, which was very acceptable. However this did not last. Over the year it slowly deteriorated and on the 30th Jan this we hit rock bottom at 7 down and 1.4 up. Support to date to resolve has been disgusting. No communication the biggest issue. Have even raised a complaint via their Web site which promised a response in 24 hrs which has passed with no response. ...read more

Pros:

Was great in the beginning. Signal strength excellent. Price reasonable.

Cons:

Terrible speeds. Fluctuates something wicked. So bad at time that our accounting software (in the cloud) will time out.

Robin Tuuckey3rd February 2018

8.6
Reliability
10
Speed
9
Support
7
Features
8
Value
9

Had no problems

Pros:

Works well
Good service

Cons:

Maail does not filter junk
Connection gets very slow at peak times

Max Braniff-Whitehouse30th January 2018

3.0
Reliability
3
Speed
2
Support
4
Features
3
Value
3

We get on going speed problems, buffering and disconnection.

Pros:

Not much.

Cons:

Very frustrating.

Mohammed Aldarwesh30th January 2018

9.4
Reliability
9
Speed
10
Support
10
Features
9
Value
9

Although I did not chose what you recommended for me, it gave me an idea of what to choose.
I had to choose Spark as the old

Aimee Christensen29th January 2018

5.8
Reliability
7
Speed
7
Support
5
Features
5
Value
5

...

John Hopkins22nd January 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Useless: in Europe the 'service' offering would contravene the consumer protection act

Pros:

You have to be kidding me!

Cons:

Utterly useless. In the year we have had the service the phone only worked in the last 5 weeks and the, so called, broadband is so degraded and contested as to be virtually unusable. I have spent literally hours and hours explaining to non-technical and technical people the nature of the problem to no avail and staggering frustration. The selling of the 'service' to us was predicated on a tissue of falsehoods. The line is highly over contested and seen as too costly for Spark to remediate. Prove me incorrect if you can. ...read more

Laurence Pask17th January 2018

8.8
Reliability
9
Speed
9
Support
9
Features
9
Value
8

I have been with Spark for several years now - Home line, Broadband and cellular. I don't consider them the cheapest but overall they give a great service and I am happy with them.
They seem to be the follower rather than the leader in pricing - awaiting to see if they are losing customers then move in offering existing customers with better deals. e.g rollover data and talk minutes on Cellular and increased speed on adsl.
If you are thinking of moving contact them and see if you can squeeze out a better deal. ...read more

Pros:

For Support - use online chat. You can type in the problem and all the details - that way support team don't have to throw a lot of questions or guess what you are trying to say.
I have heard negative comments about their telephone support but I have always found it good.
I was helping a friend who is with another "cheaper" Cellular provider. Telephone support was hopeless. Some Support workers who have English as a second language do not understand Kiwis idioms and "Kiwi speak"
I have never found that problem with Spark.
...read more

Cons:

Broadband slows down sometimes to a complete stop from 3 minutes to the hour too about 7 minutes past the hour. Why is this? Is everyone logging on at the same time?

Also - are they throttling down the speed on certain I.P. addresses? Other ISP may be doing the same. ...read more

Rohan12th January 2018

3.4
Reliability
2
Speed
4
Support
4
Features
2
Value
5

Possibly the worst provider in terms of reliability. The connection cuts of for long periods on a day to day basis. Wouldnt have internet connection when needed the most. Have to toggle between 4g and this like right now. Yes you guys do have courtesy 4g, but doesnt help me using a diff mobile provider. Frustrated!!

Pros:

The price (which i got switching from another provider)- usually not competitive

Cons:

Disrubted connection, slow!

Wenz10th January 2018

3.2
Reliability
3
Speed
4
Support
1
Features
7
Value
1

Only found out I was in huge arrears with Spark when I called in a fault. My weekly AP had been in place since commemcing act however no one bothred to phone me to let me know

Cons:

Need to make person to person contact about billing. Do not leave customers unknowingly in arrears and reap more money via penalty fees!!!

Edward10th January 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

do not require unlimited data, and price is high for a single user

Pros:

very good provider

Cons:

do not have broadband plans for low data user

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