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Spark Broadband

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Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.1

  • Value 4.1

Average from 89 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.1

  • Value 4.1

Average from 89 reviews

James5th May 2017

7.6
Reliability
9
Speed
8
Support
5
Features
8
Value
8

Changed to Wireless Broadband from copper. Everything good, no problems or issues, exactly as promised

Pros:

Plug in the modem supplied and go, no digging or connecting. Can't comment on support as we haven't needed any

Cons:

Phone dropped twice out so just moved the modem a few centimetres away and then no hassles

James5th May 2017

7.8
Reliability
9
Speed
9
Support
10
Features
5
Value
6

Never had any issues, so support was given benefit of the doubt. Was on Fibre 200 plan, 200 Mpbhs was achievable up and down for local servers.

Pros:

Quick

Cons:

Price is high relative to other providers

Jim 1st May 2017

3.0
Reliability
5
Speed
3
Support
1
Features
3
Value
3

Once they get you they forget about you, apart from sending out the monthly account.

Pros:

No Pros!!!

Cons:

Yes they are just a Con!!!

rowan1st May 2017

2.2
Reliability
1
Speed
5
Support
1
Features
3
Value
1

Poor service throughout the plan, took three months to get connected, when eventually we got internet it was slow.

Cons:

Overpriced, slow, poor service

Richard27th April 2017

2.6
Reliability
3
Speed
5
Support
1
Features
3
Value
1

Utterly poor service from Spark. Disconnected service without warning. Spoke to at least 24 people from Spark when I was passed off to different teams / had to follow up, but each time, no-one seemed to know what the status of my re-connection was. Poor poor service.

Pros:

The only area Spark seemed to be capable in was extracting the early termination fee when I terminated the contract with them. Pity they are not capable in dealing with their incompetencies.

Cons:

Spark disconnected my service without warning. Spark Blamed Chorus. No-one at Spark seemed to know what was happening. Get passed off to multiple Spark customer service representatives. Things not carried out when Spark said they would, so I had to chase Spark up. ...read more

Vikram24th April 2017

2.0
Reliability
2
Speed
1
Support
3
Features
3
Value
1

Very poor customer service and still operating as if in a monopolistic environment

Pros:

none

Cons:

too many to list

Gigen22nd April 2017

4.0
Reliability
1
Speed
3
Support
9
Features
6
Value
1

Absolute waste and do not give any promotion for long standing coustmer

Pros:

Good customer service

Cons:

Highly unlikely reliable connection and always had buffering

Julie Martin21st April 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

We have repeatedly telephoned Spark and gone into their shop to ask for help and don't get anywhere. Now out of the blue they are trying to force us into changing to fibre. We have been asking about this for the last year and had no help of any kind. We had to buy a new modem which has since broken. We pay $100 a month for irregular and unreliable service. We have been with Spark for years. We had mobile phones with them which was also expensive. When we changed to 2 degrees they charged us an extra month on our bill. ...read more

Pros:

None

Cons:

As Above. No customer support. A big corporate company not looking out for the little bloke only interested in making money

chris johnson17th April 2017

4.0
Reliability
2
Speed
4
Support
6
Features
5
Value
3

our internet connection is lost 3-4 times a day ,for 109 bucks a month its not great

Pros:

easy to register

Cons:

not reliable
slow response at times

Lawrence Adam10th April 2017

8.0
Reliability
9
Speed
8
Support
9
Features
8
Value
6

Needs to keep up with new software like windows 10. Too expensive and not much different than the cheaper options. what about a discount bundle price for phone, mobile and broadband. Look at the UK market for how the future will look.

Pros:

Speed is not bad, lots of extra stuff; antivirus, lightbox, discount tickets etc.

Cons:

Expensive compared to the others. Free antivirus doesn't work with windows10. Automatic configuration app doesn't work with windows10. So unless you use yesterday's technology useless free stuff.

Shown 10 reviews (41-50) out of 89 reviews
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