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Spark Broadband

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Spark Broadband
5.1

total

  • Reliability 5.6

  • Speed 5.6

  • Support 4.8

  • Features 5.3

  • Value 4.0

Average from 107 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.1

total

  • Reliability 5.6

  • Speed 5.6

  • Support 4.8

  • Features 5.3

  • Value 4.0

Average from 107 reviews

jennifer martin17th June 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

to deer

Allan16th June 2017

3.2
Reliability
5
Speed
3
Support
1
Features
4
Value
3

Absolutely rubbish

Pros:

Nothing

Cons:

Terrible service and slow.

Alan14th June 2017

9.4
Reliability
10
Speed
10
Support
8
Features
9
Value
10

Great ISP with awesome reliability. Haven't needed to phone support - they're that good!
(Fibre connection, haven't moved house)

Pros:

Free Lightbox, consistent speeds

Cons:

None to name of....

John14th June 2017

9.6
Reliability
10
Speed
10
Support
9
Features
9
Value
10

A great value ISP

Pros:

Free Lightbox

Cons:

No IPv6 (minor issue)

Helmut Walle10th June 2017

5.0
Reliability
7
Speed
9
Support
1
Features
7
Value
1

ADSL is ludicrously expensive in NZ, and Spark isn't exactly the cheapest ISP.

Pros:

Reasonably reliable connection and usually decent speed for ADSL.

Cons:

Expensive, endless waiting queues in phone support.

Prakash Gautam10th June 2017

2.8
Reliability
5
Speed
6
Support
1
Features
1
Value
1

Very poor service from spark. Some customer rep don't know what they are talking about. I just moved house and the reps I was dealing with said I will have my connection within a day. The last rep I dealt with said it could take as long as a month may be longer and offered me a wifi 4g modem connection at my cost which still takes a week to arrive. very very disappointed with the way they handled my house moving case. I wouldn't recommend spark at all. The customer reps tell you all sort of differnt story on what's happening. There is no consistancy on what the tell to their customers.

Apparently I m on a waiting list and can't get my internet until someone leaves in this area. What if if no one leaves for a year? Does that mean I won't have my internet for a year? This doesn't sound right.
...read more

Pros:

Speed was good.

Cons:

Customer service is ver very poor. As per my comments above there is no consistancy flow of info to the customers.

Moving house is a pain with Spark.

Christine Millington31st May 2017

4.4
Reliability
4
Speed
4
Support
4
Features
6
Value
4

Would like to change if it wasn't for the free light box and hassle of changing wiht address changes

Pros:

Free Lightbox!

Cons:

Too impersonal and cumbersome to deal with

Michael Burden29th May 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

The worst product and service possible.
In a fair world this provider would be out of business and facing court for not fulfilling contract

Pros:

None

Cons:

Cannot provide what they promise and outsource their support, so the customer cannot access assistance that can be understood.
Extremely Poor

michelle28th May 2017

3.2
Reliability
3
Speed
5
Support
1
Features
5
Value
2

Slow/unreliable support. expensive internet for alot of empty promises.

Kathy Lister27th May 2017

5.6
Reliability
5
Speed
5
Support
6
Features
7
Value
5

Often get dumped out when trying to use.

Pros:

have all services under one account e.g. telephone, internet etc.,

Cons:

not allowed fibre even though it passes our gate, wireless doesn't work in our house.

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