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Spark Broadband

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Spark Broadband
4.7

total

  • Realiability 5.4

  • Speed 5.3

  • Support 4.3

  • Features 5.0

  • Value 3.8

Average from 77 reviews

 

Spark Broadband is one of the biggest broadband providers in New Zealand. 

Spark has a range of different Spark broadband plans available including some plans for Spark Ultrafast Fibre Broadband and Spark broadband packages with different data limits and variable speeds.

Spark offers all types of broadband connection, Spark Fibre, Spark VDSL and Spark ADSL dependant on what is available in your broadband region.

Spark offers BYO Spark Modem packages and also has the option of a landline and can package Spark Mobile with your Spark Broadband. Spark customer service is available 24/7 for any Spark broadband problems you may encounter.

Spark often offers Spark promo codes or Spark discount offers for new customers so be sure to compare all Spark broadband plans on Broadband Compare to find the best Spark broadband deal available.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

Spark Broadband
4.7

total

  • Realiability 5.4

  • Speed 5.3

  • Support 4.3

  • Features 5.0

  • Value 3.8

Average from 77 reviews

Jim 1st May 2017

3.0
Realiability
5
Speed
3
Support
1
Features
3
Value
3

Once they get you they forget about you, apart from sending out the monthly account.

Pros:

No Pros!!!

Cons:

Yes they are just a Con!!!

rowan1st May 2017

2.2
Realiability
1
Speed
5
Support
1
Features
3
Value
1

Poor service throughout the plan, took three months to get connected, when eventually we got internet it was slow.

Cons:

Overpriced, slow, poor service

Richard27th April 2017

2.6
Realiability
3
Speed
5
Support
1
Features
3
Value
1

Utterly poor service from Spark. Disconnected service without warning. Spoke to at least 24 people from Spark when I was passed off to different teams / had to follow up, but each time, no-one seemed to know what the status of my re-connection was. Poor poor service.

Pros:

The only area Spark seemed to be capable in was extracting the early termination fee when I terminated the contract with them. Pity they are not capable in dealing with their incompetencies.

Cons:

Spark disconnected my service without warning. Spark Blamed Chorus. No-one at Spark seemed to know what was happening. Get passed off to multiple Spark customer service representatives. Things not carried out when Spark said they would, so I had to chase Spark up. ...read more

Vikram24th April 2017

2.0
Realiability
2
Speed
1
Support
3
Features
3
Value
1

Very poor customer service and still operating as if in a monopolistic environment

Pros:

none

Cons:

too many to list

Gigen22nd April 2017

4.0
Realiability
1
Speed
3
Support
9
Features
6
Value
1

Absolute waste and do not give any promotion for long standing coustmer

Pros:

Good customer service

Cons:

Highly unlikely reliable connection and always had buffering

Julie Martin21st April 2017

1.0
Realiability
1
Speed
1
Support
1
Features
1
Value
1

We have repeatedly telephoned Spark and gone into their shop to ask for help and don't get anywhere. Now out of the blue they are trying to force us into changing to fibre. We have been asking about this for the last year and had no help of any kind. We had to buy a new modem which has since broken. We pay $100 a month for irregular and unreliable service. We have been with Spark for years. We had mobile phones with them which was also expensive. When we changed to 2 degrees they charged us an extra month on our bill. ...read more

Pros:

None

Cons:

As Above. No customer support. A big corporate company not looking out for the little bloke only interested in making money

chris johnson17th April 2017

4.0
Realiability
2
Speed
4
Support
6
Features
5
Value
3

our internet connection is lost 3-4 times a day ,for 109 bucks a month its not great

Pros:

easy to register

Cons:

not reliable
slow response at times

Lawrence Adam10th April 2017

8.0
Realiability
9
Speed
8
Support
9
Features
8
Value
6

Needs to keep up with new software like windows 10. Too expensive and not much different than the cheaper options. what about a discount bundle price for phone, mobile and broadband. Look at the UK market for how the future will look.

Pros:

Speed is not bad, lots of extra stuff; antivirus, lightbox, discount tickets etc.

Cons:

Expensive compared to the others. Free antivirus doesn't work with windows10. Automatic configuration app doesn't work with windows10. So unless you use yesterday's technology useless free stuff.

Richard Finlay8th April 2017

6.0
Realiability
9
Speed
9
Support
2
Features
5
Value
5

This was a new connection but we have had at our other premises. We decided not to use them for this new connection

Pros:

The connection was reliable

Cons:

You could never get them to answer the phone if we needed to talk to them. They always had to ring back (which they did) but by then you had given up what you were wanting to do

Ron8th April 2017

3.0
Realiability
3
Speed
5
Support
3
Features
1
Value
3

It's really not bad when it works.
Sadly, you can never count upon when that's going to be, nor how long it will work for.
A week or two after the tech comes out, or you spend 2 hours on the phone with support to arrange things seems miraculous.

Pros:

You can have them call you without listening to the hold music.

When it works, it's at least average.

Cons:

Disconnects. Horrible lag, and terrible latency. Buffer/load times, with random stoppages on Netflix or light box.

Shown 10 reviews (31-40) out of 77 reviews
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