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Spark Broadband

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Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.1

  • Value 4.1

Average from 89 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.1

  • Value 4.1

Average from 89 reviews

gerald nelson16th September 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Like to have good speed

les28th August 2017

7.6
Reliability
9
Speed
9
Support
6
Features
7
Value
7

100

Pros:

100

Cons:

slingshot offered better vlue

jim mckee10th August 2017

1.2
Reliability
2
Speed
1
Support
1
Features
1
Value
1

we are paying for broadband and a lot of the time the speed is 0.80 or less there is fibre on our road but they well not hook any one up to it so we have to put up with slow speeds and some times we can not get on line
all we get from them is they is nothing wrong with our gear its because you are 6k from the exchange and you are on copper then we get billed $140.00 for then to have checked the line

Pros:

nothing going for them

Cons:

all they are after is your money
very poor service

john newey26th July 2017

1.4
Reliability
2
Speed
1
Support
1
Features
2
Value
1

the worst company i have ever dealt with
I purchased fibre 12 months ago and have nothing but poor speed no service,and no support. I gave up complaining six months ago as spark did not seem interested in any problem at all , so I just waited until my contract ran out and then just changed to another provider

R jacobs18th July 2017

4.8
Reliability
8
Speed
4
Support
2
Features
5
Value
5

Tried to upgrade to fibre 100. 2 months later, being billed for fibre 100 and yet to receive this service. Hopeless technical support.

Carol11th July 2017

8.2
Reliability
10
Speed
10
Support
10
Features
10
Value
1

Great products but one of the most expensive

Pros:

Reliability, quick to sort a problem, professional

Cons:

Too expensive, charge for keeping email address if you leave their company

Stephanie King11th July 2017

1.2
Reliability
1
Speed
2
Support
1
Features
1
Value
1

See CONS - rip off

Pros:

Easy quick setup

Cons:

VERY ANNOYED - Beware anyone who 'upgrades' to 4G network on Sparks recommendation. Internet crud since installed, alarm system compromised and extremely expensive technician and parts updates required to work since - which Spark failed to advise and now fail to take ownership for. Any other company would try to find a resolution and try to keep thier customer. ...read more

Cheryl Skelton11th July 2017

6.8
Reliability
8
Speed
7
Support
8
Features
7
Value
4

Very expensive each month

Pros:

It's connected and working

Cons:

Expensive

Sam 10th July 2017

2.2
Reliability
1
Speed
3
Support
1
Features
5
Value
1

Worst internet company I've ever been with. Took them weeks to install Fibre after we had bought it, and then they delivered us an ADSL/VDSL modem, when we were paying for a Fibre plan. The Fibre modem we DID get was cheaply-made and had a relatively slow connection for Fibre. Now it has broken and will take over a week for a new one to be delivered.

Pros:

- They give you 20GB of "emergency data" when your modem f**ks up. (Which is apparently very common for Spark users.)
- I am really trying to think of another pro but can't.

Cons:

- They'll probably try to scam you. Don't buy a year-long plan and make sure your modem has fibre capabilities.
- Really poor customer service.
- Slow internet for the type you choose (ADSL, VDSL, Fibre etc.)
- Weak, unreliable modems. (Will break on its own, without any rough-handling.)
- Barely any wifi reach.
- Internet always cuts out randomly.
...read more

mark thomas8th July 2017

4.4
Reliability
7
Speed
5
Support
7
Features
2
Value
1

left them because after i quit sky and started watching netflix my broadband bill doubled and I never realized for over 2 months, never had any calls advising me that I was paying between double to triple what I should be, and suggesting a better plan, as I used to get with the mobile plan. So, after 20 + years with them (mobile, landline, and later on, broadband) I shifted providers. Now paying less than I was on a 120 gig limit plan,and getting unlimited internet.

Pros:

good support

Cons:

too dear and not interested in matching lower prices

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