Spark Broadband

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Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

bala20th November 2018

6.4
Reliability
7
Speed
7
Support
5
Features
7
Value
6

Their helpline is useless and takes more than an hour at the very least for someone to pick up the phone

Pros:

large network and infrastructure

Cons:

cant be bothered to look after small customer's problems

Jon Frere16th November 2018

7.2
Reliability
10
Speed
6
Support
5
Features
5
Value
10

I got a special 12 month deal for unlimited VDSL Naked Broadband for $54.99 per month with free lightbox and landline, and a $200 credit. That's why I gave 10/10 for value. But the price has gone up by $5 per month, my 12 months is coming to an end, and fibre is now available at my address, so I'm switching to another better value provider.

Pros:

Great initial special offer, reliable service, speeds of ~27mbps down and ~2.5mbps up.

Cons:

Too expensive now and there are better deals around. Speed issues when I first switched (not much better than ADSL, especially uploads) and customer support were not particularly helpful.

John15th November 2018

7.0
Reliability
6
Speed
8
Support
8
Features
8
Value
5

We were with Spark for many years and they were sufficient for our needs, although we knew we would pay less elsewhere. Shifting to a new house was a good time to change so we looked around and found (through your website) a much better deal with a MyRepublic offer.

Pros:

Good customer support. A company that has stood the test of time.

Cons:

A real tendency to obscure actual prices of their service through bundling things like Lightbox into the deal. However, they do seem to be more transparent recently. For years Spark abused their market leader status, and happily frustrated competition. Glad to see the rise of so many ohter players in the mix. ...read more

Sonya14th November 2018

8.6
Reliability
10
Speed
8
Support
10
Features
8
Value
7

Good provider, excellent support

Pros:

Great service, it was good value before they put there price up

Cons:

VDSL Price

Bruce Stansfield14th November 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

A very bad experience

Pros:

None

Cons:

Excess latency, over priced, misleading, must speak Philipino, complete denial in the face of over whelming evidence to the contrary.

Laurie Normanton14th November 2018

6.6
Reliability
7
Speed
3
Support
6
Features
10
Value
7

Too slow

Pros:

Too slow

Peter sanders12th November 2018

7.6
Reliability
7
Speed
7
Support
10
Features
7
Value
7

Excellent follow up when I made a complaint - I would recommend Spark for follow up service as you can reach them - they do talk and they fixed my problem - well done Spark especially Kate F

Michelle Perkins6th November 2018

8.2
Reliability
9
Speed
9
Support
7
Features
7
Value
9

Looking for better value for money

Pros:

Better value for money

Cons:

Have to pay a release fee from my supplier

Jess Shelgren6th November 2018

1.6
Reliability
1
Speed
3
Support
1
Features
2
Value
1

Worst service ever and the email (xtra) has no spam filters so there is no way to stop spam from infiltrating your email. I was hacked and Spark did nothing.
Service terrible, no resolution after months of issues.
Speed of internet also varies with number of people on line in the area, after school and on rainy days, it is dial up speed. Old wires, slow to provide fibre.

Pros:

Brand, size, landline

Cons:

Above. They do not care

Jacobus van Staden4th November 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Have been a spark customer for roughly 10 years, happy with their service.

Pros:

good customer service and track record

Cons:

Becoming expensive

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