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Spark Broadband

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Spark Broadband
5.1

total

  • Reliability 5.6

  • Speed 5.6

  • Support 4.8

  • Features 5.3

  • Value 4.0

Average from 107 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.1

total

  • Reliability 5.6

  • Speed 5.6

  • Support 4.8

  • Features 5.3

  • Value 4.0

Average from 107 reviews

Andras27th October 2017

9.6
Reliability
10
Speed
10
Support
10
Features
10
Value
8

---

Pros:

open term, easy to move addresses

Cons:

---

Dick Lane25th October 2017

6.8
Reliability
6
Speed
8
Support
7
Features
8
Value
5

The fibre install was fairly efficient. I had to insist on it being put underground. We had one outage when another customer was being connected, and I wonder if the overhead cables along the street will survive in a big storm

Pros:

Good speeds

Cons:

Quite expensive once the introductory discounts expired

James25th October 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

JuJust go to Spark in thames if you want totally incompetent staff. And dont worry its not their fault theyll just put it on your account

Margaret Mortimer24th October 2017

7.2
Reliability
9
Speed
7
Support
8
Features
7
Value
5

We are not IT savvy and don't run into too many problems. We do think we pay way too much per month

J Daly24th October 2017

5.0
Reliability
7
Speed
6
Support
7
Features
4
Value
1

Do not recommend. Have has Spark Wireless Broadband for well over a year. Was not any faster than copper (altho this was it's selling point). The landline continually cut out during conversations so we got rid of that thinking it might help. It didn't. Other people have also complained of this happening. Spark seemed unable to help with that problem. There is a limit of 120 GB per month and at $10 for 10GB for extra it is very expensive. Had enough and am looking at going back to copper

Pros:

Does not need a wire to the house

Cons:

Useless. Do not recommend. I do not understand why Spark keep on pushing Wireless Broadband so heavily

PETER LIOW21st October 2017

3.4
Reliability
4
Speed
4
Support
3
Features
3
Value
3

Spark provided shocking customer service - very hard to get through to resolve connection issue and stung with fee for diagnosis report but had to make numerous attempts to get verbal understanding of report. Very poor service and exorbitant cost.

Leenke Heunis20th October 2017

4.6
Reliability
3
Speed
5
Support
5
Features
6
Value
4

Constant issues with months without internet costing huge amounts of money for data on mobile
ALWAYS claiming issues are inside the house and always finding it to be outside after techie comes after weeks of efforts on my side

Pros:

Easy to fall into the habit if Trustpower is your provider

Cons:

Expensive
Easy to use way too much extra data as limitless data never works two days running
Hidden costs galore pushing accounts sky high

Bud Ellis 19th October 2017

6.8
Reliability
8
Speed
5
Support
9
Features
8
Value
4

There was not enough customer focus on Sparks part to ensure that they kept the business.

Pros:

No technical issues .

Cons:

Speed and no customer contact.

Annie Price16th October 2017

7.8
Reliability
10
Speed
10
Support
7
Features
7
Value
5

Spark wireless

Pros:

It's fast reliable doesn't drop out We are so far from exchange adls was as slow as dial up and VDLS not available oh the joys of small town NZ!!

Cons:

Expensive very! but your wrong we get 200 gb pay $10 for each 10 extra as a regular per month .Until fibre arrives its this or nothing!!

Karina10th October 2017

4.0
Reliability
3
Speed
5
Support
5
Features
2
Value
5

Pretty average; after multiple modem replacements each year for three years when I decided to leave their offer to get me to stay included yet another free modem but this time that came with a contract of 12 months. Thanks but no thanks Spark, I actually like my internet to work and be reliable instead of crapping out every few months.

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