Leave a review about Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 5.3
Reliability 5.9
Speed 5.7
Support 5.0
Features 5.6
Value 4.4
Average from 200 reviews
Showing 6-10 of 208 items.
2019-02-12 17:03:25
G W 5.8
I've been with Spark for a while and was on a legacy Total Home plan utilising entry level 100Mbps fibre. While the underpinning reliability of the Chorus service is fine (it's basically irrelevant which ISP you go with), Sparks support isn't either great or awful, but their price point is way out, particularly when its packaged with a mobile plan where you already get sticky add-ons like Spotify and Lightbox. They are also completely unresponsive to price matching for effectively equivalent services, trying to sell all sorts of non-existent and intangible "service" benefits. ...read more
Pros
Basic unlimited fibre that says what its going to do. When you do get a human to talk to, they tend to be helpful (once you get past the "rebbot your modem" script.
Cons
Pricing about 25%+ higher than competition. Spark Unplan options are a joke - unlimited is about $5 cheaper that the legacy plan that's been around for 4 years. The online bot is atrocious, or it may be an actual person cutting and pasting a script - it's actually hard to tell, but it is zero value add. Basically, it feels like Spark don't care about losing customers from their premium brand as they assume that incumbency / consumer laziness will ensure that enough people don't investigate the market. ...read more
2019-02-06 10:34:53
Fiona 4.4
Too expensive.
Pros
No hassle when we moved house. Quickly replaced faulty equipment.
Cons
Too expensive. At least 3 total failures in lees than a year. 3 faulty modems in the time we were with them.
2019-01-31 20:22:13
Fiona Roberts 4.8
A fairly standard provider, but in under two years, two modems have gone down.
Pros
Sorted problems promptly and fast transfer with no issues when we moved.
Cons
Far too expensive .
2019-01-19 18:27:33
Bindi 1.0
I joined spark one and half week ago with their new fibre plan. They disconnected VDSL on weekend and didn’t provide fibre connection so no internet for the weekend.
Took two hours to transfer my message to customer support and yet no solution.
Extremely poor customer support for spark customer. I will not recommend anyone to join spark and suffer similar ways. Never again.
2019-01-09 17:04:56
Ian Patterson 6.8
The service was fine, but they forever changed their plans and pricing, reminding me to look around.
Pros
Always up so no reliability issues.
Service was good.
Cons
Price when compared to orders.
Terrible disconnect, I gave 30 day notice, they screwed up and disconnected immediately and it's taken days to transfer the service.
Showing 6-10 of 208 items.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Mar 5, 2017
Latest news on BroadbandCompare.co.nz 06.03.2017
Latest news on BroadbandCompare.co.nz 06.03.2017 Today we have updated plans for:
Spark Broadband offer Netflix bundle promotion
Feb 26, 2017
Spark Broadband offer Netflix bundle promotion
Spark Broadband has signed a partnership with Netflix as they bid to become a major entertainment provider.  The telco said the exclusive deal would give Spark broadband customers a subscription to the Netflix NZ Standard plan for one year when they sign up to a 24-month Unlimited Data broadband plan.
Spark Broadband Problems
Jan 30, 2017
Spark Broadband Problems
So it wasn’t a great Auckland Anniversary weekend for some as Spark suffered major broadband outages affecting connectivity across the country.  
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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