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Leave a review of Orcon

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Orcon's aim is to bring Best Quality Internet to Kiwis. They want to offer the world's smoothest broadband experience in New Zealand.

Orcon knows innovation is a key to this so constantly push the limits to deliver the newest and greatest solutions to Kiwis. They were first to unbundle the local loop, been ahead of others with Ultra-Fast Broadband and let New Zealanders do more with their unlimited broadband.

They are always fighting to do better and they are proud of their ability to innovate. Their team is filled with amazing people who are knowledgeable and helpful and, basically, just love the Internet. They are small enough company to care and big enough to make a difference.

Orcon is all about the internet and their network is optimised for fibre. That means tonnes of data, plenty of bandwidth, smart data caching technology, and low lag time. They love fast fibre, and that is why they would not dream of doing anything to slow you down like throttling or traffic managing.

They have scrapped data caps and all the plans are now unlimited. They just do not make sense in a world of fibre and 4K Netflix. They want to offer New Zealanders the best broadband possible – and innovation is the way they drive this.

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of their internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

Total: 5.6
Reliability 5.7
Speed 6.1
Support 5.1
Features 5.7
Value 5.3
Average from 143 reviews
Showing 131-135 of 143 items.
2017-02-13 01:55:35
Dave 4.0
Poor support for an ongoing poor throughput issue. Great when it works but a real struggle to get a stable connection. Groan
Pros
Fast when they have it right
Cons
Poor disconnected tier 2 support. *bashes head on brick wall
2017-02-12 11:52:56
Nick 6.6
Experience was good initially but of late slow internet speed & connectivity issues have made me switch providers
2017-02-11 09:09:38
Narrissa 7.8
Ive been with Orcon for many years now, have been offered so many other upgrades along the way. I find the Broadband to be really good, customer service is very knowledgeable and helpful.
Our current plan is Unlimited and works great, we are on the VoIP service and i dont recommend it
Pros
Unlimited is great there are no extra charges and we can watch netflix as much as we like and surf the web etc
Excellent value for money
Support is good, speed is average
Cons
When power is out there is no phone line to make calls
Sometimes our line cuts out and we constantly have to reset the modem
orcon wont send out a replacement modem. But told us to go and buy a modem from Noel Leemings or somewhere like that.
2017-02-10 02:55:53
Margi 5.2
Will not be recommending orcon as an ISP. I inherited the account midway through the contract and had to deal with the company's service centre at different times. The representatives didn't seem to be able to deviate from their standard 'company' responses in response to basic questions/ queries. Notes recorded on the account differed from what was actually discussed. Connection kept cutting out, but because of the fustrating service I didnt bother complaining and waited 6 months for the contract to end before giving my 30 days notice to cancel the account. This proved to be more complicated then just giving notice as they didn't take steps to terminate the connection/ send SAE for modem return. Never again. ...read more
2017-01-31 04:58:54
Dave 1.8
Had fibre with Orcon since 2013, great on 100/50 plan, loved the 200/200 plan...but the 1Gb offering is a nightmare, zero support from the level 2 tech folk. Very poor. Beware! We have been without a phone for long periods, and are getting slow download speeds. Beware!!!
Pros
Cons
No support from the support team. No followup. Not happy!
Showing 131-135 of 143 items.
Introducing the Orcon Broadband designer modem series
Aug 1, 2016
Introducing the Orcon Broadband designer modem series
Something a little bit different from Orcon this month – the Orcon designer series is a collection of 5 limited edition modems created by five talented New Zealand artists to make the Orcon Broadband  modems a work of art.  
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