Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 September 2022
Gilda Morganti 8.0
NOW staff are helpful, courteous without fail and do everything in their power to be helpful in sorting out issues. I love NOT being left in a queue for ages when I phone them! I wish more companies would take some tips about customer relations.
Pros
Local company, not a Telco conglomerate, which is a plus in my book. No offshore call centre, so easy to contact the service you need. Good quality technical advice and service.
Cons
I can't think of any, except I'm prepared to pay a little extra for the service and reliability. It's always worth it .
29 September 2022
Amy Russell 8.8
I love it that Now responds to customer enquiries so quickly, and in such a friendly way. It really feels like I'm dealing with a human being and not a company. The difference to my experience with other providers is like night and day!
Pros
Great customer service
Cons
(Can't think of any)
25 September 2022
Shirley Ann Taylor 8.8
As a New customer so far things have been very prompt with good support service.
Pros
Supporting a New Zealand Company.
Cons
None at this point in time.
23 September 2022
Peter 8.2
Victor did a great job this afternoon, resolving my issue and giving me some good hints how I can resolve myself or use online connect with you. Good work. Peter P
23 September 2022
Victoria 9.6
Could not be happier with the excellent response and service from NOW. Moving from Hawkes Bay, where I joined years ago , to Rotorua, NOW Tech Team were exceptionally good and quick at arranging to get me connected and also get fibre installed in a timely fashion. I highly recommend this provider.
Pros
Firstly, talking to a real person, secondly being identified by the number I was calling from so there was no need to go through security process, and, thirdly, their documentation was always up to date so there was not need to tell each person what was going on. ...read more
Cons
None
21 September 2022
Paul 7.6
very happy with the service and back up (so nice to talk to a real person and not be on hold for hours)
mesh system set up was so easy to set up
Pros
the mesh system has solve my previous issue
Cons
none yet
20 September 2022
Tania 8.2
Great staff easy to follow instructions given over the phone. Setup a breeze
Pros
Works right though the house, works great with two boys gaming price is great
Cons
No cons so far
19 September 2022
Ringo Chow 7.4
Excellent customer service
19 September 2022
Sione Palu 10.0
I would highly recommend NOW internet they never fail me anytime ITS REALLY FAST AND I ALWAYS RELY ON IT. Thank you
19 September 2022
Mingi Park 10.0
very good, fast internet
Showing 10 of 2233 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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3 Great Offers
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Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only. 
T&Cs apply.
Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only.
T&Cs apply.
Ears to a great Easter 
with 6 months half price! 🥚🐣🐰
Zeronet = Same internet, but better for the planet. They plant 5 trees for every customer.
Ears to a great Easter
with 6 months half price! 🥚🐣🐰
Zeronet = Same internet, but better for the planet. They plant 5 trees for every customer.
$89.95/m for 12 months, 
then standard pricing of 
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.
$89.95/m for 12 months,
then standard pricing of
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.