Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

18 April 2019

Sandor Dani 8.0

All good was with 2 Degree during the past few years. The reason we are changing a supplier is a new bundle package is cheaper than our current package with 2 Degree.

17 April 2019

Fritha Stalker 5.0

What a shame! A great idea, a disaster in practice: I loved being connected immediately in my new apartment, via the existing set up (open modems, logon via browser) BUT the reliability and speed were not acceptable when married with average to high charges AND poor customer service. I cannot believe what a wasted opportunity this great theoretical business model and poor business practice this represents. Put me in charge and I’ll get it sorted!

Pros

Immediate connection

Cons

Unreliable, Expensive, Poor Support

17 April 2019

Stuart 4.8

Hopeless at sorting problems. I gave up in the end and moved providers. Showed no interest in fixing problem unless I signed up for another two year contract - no thanks!

Pros

They won't bother you with offers of upgrades or enhancements.

Cons

Rubbish support. No interest unless you are re-signing.

17 April 2019

Feta 10.0

Claire help me so much! The service always good everytime! so happy. keep it up the good work Freedom Team! Cheers

Pros

Amazing customer service

Cons

nothing

17 April 2019

Akshay 10.0

I’m happy

17 April 2019

Alena 6.4

Purchased a package deal a couple of years ago, broadband, sky and landline. Would not let us remove landline from package deal had to change to another package. Felt pressured to purchase Vodafone tv, not interested, so cancelled subscription.

Pros

Reliable, speedy internet.

Cons

Would not allow landline to be removed

17 April 2019

Mike 4.4

When Slingshot is working (as paid for), it's great. However there seems to be a constant issue every 4-6 months with disconnections and slow speeds. That in itself is frustrating, but once you have to deal with their 'Technical Support team' you'll soon discover how woefully annoying being a customer with them really is. The 'tech' help consists of them implying that it is your modem at fault almost everytime. Or the jackpoint that it is connected to. Everything but their se ...read more

Pros

Speeds are great when working.

Cons

Unreliable. Inconsistent. Terribe aftersales support. Customer support is treadful. Phonecalls to lodge an issue is always a 45+ minute affair.

17 April 2019

Mark Jones 5.4

VODAFONE WORST EVER CUSTOMER SERVICE I HAVE EVER COME ACROSS!!!!

Vodafone is the biggest joke.

I have had Vodafone TV originally Telstra for 10 years plus
and on Saturday 30th March the set-top box stopped working.

Spoke to a representative on Sunday 31sy March and was advised to talk to the retention Team on Monday as they didn't work weekends. Called them Monday 1st April to organise for a new set-top box and they said someone from 'Downers' would be in touch.

...read more

Pros

No problem with Broadband Service

Cons

I couldn't imagine a worse customer service in regards to Vodafone TV which conversely led me to cancelling my broadband!

17 April 2019

Chris O'Riley 3.8

Lots of network changes and very slow at peak times. I was told I could use my own answer phone which we need. Sadly I can't and no one wants to listen to the seedy voice tell us we have a message. Once my year with them is up I am finding a new provider. If you are changing to Flip leave 2 weeks between providers.

Pros

Support has been great but of no use.

Cons

Slow spped, network freeze, and can't use your own answer phone.