Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 October 2020

Des 6.2

text) > 500) : ?> I have never had an issue with speed or reliability, the costs are up there. My reason for leaving bigpipe is the customer service, it is so difficult to deal with them sometimes and can take too long to sort issues over email and messenger. I’m going back to a provider I can call when I need help. ...read more I have never had an issue with speed or reliability, the costs are up there. My reason for leaving bigpipe is the customer service, it is so difficult to deal with them sometimes and can take too long to sort issues over email and messenger. I’m going back to a provider I can call when I need help.

Pros

pros) > 250) : ?> Reliable and fast ...read more Reliable and fast

Cons

cons) > 250) : ?> Not contactable via phone ( they do advertise this) ...read more Not contactable via phone ( they do advertise this)

01 October 2020

Marie 10.0

text) > 500) : ?> Quick and efficient ...read more Quick and efficient

30 September 2020

Stella Maria Lisle 8.0

text) > 500) : ?> Great provider. Was a little disappointed they wouldn't compete with market rates, as their monthly broadband cost is quite a bit more than other companies. ...read more Great provider. Was a little disappointed they wouldn't compete with market rates, as their monthly broadband cost is quite a bit more than other companies.

Pros

pros) > 250) : ?> Easy set up for fiber and it was free! ...read more Easy set up for fiber and it was free!

Cons

cons) > 250) : ?> Didn't reduce price at the end of term, otherwise would've stayed with them! ...read more Didn't reduce price at the end of term, otherwise would've stayed with them!

30 September 2020

HELEN DALLASTON 8.0

text) > 500) : ?> Spark did their job well but I found a much cheaper option with another provider.
...read more Spark did their job well but I found a much cheaper option with another provider.

29 September 2020

graeme butler 1.4

text) > 500) : ?> the very worst provider ever, they do not have phone support and if you manage to get through they cut you off or transfer you to a teleprompter to rate the call. At best you get an intermittent internet connection you pay full price for and the land line never worked yet got charged for it. ...read more the very worst provider ever, they do not have phone support and if you manage to get through they cut you off or transfer you to a teleprompter to rate the call. At best you get an intermittent internet connection you pay full price for and the land line never worked yet got charged for it.

Pros

pros) > 250) : ?> ...read more

Cons

cons) > 250) : ?> most things, especially the call staff or lack of. ...read more most things, especially the call staff or lack of.

29 September 2020

Samrat Shrestha 8.6

text) > 500) : ?> It’s our goodness that we got an opportunity to use freedom internet. I’m really thankful that I have freedom internet in my flat. ...read more It’s our goodness that we got an opportunity to use freedom internet. I’m really thankful that I have freedom internet in my flat.

Pros

pros) > 250) : ?> No pros at all. ...read more No pros at all.

Cons

cons) > 250) : ?> Speed and service support is the thing that I like ...read more Speed and service support is the thing that I like

29 September 2020

Smith 9.8

text) > 500) : ?> Great team, came out and set up all on the same day, very happy with the service they offer, had an issue and they came out on the same day and fixed it ...read more Great team, came out and set up all on the same day, very happy with the service they offer, had an issue and they came out on the same day and fixed it

Pros

pros) > 250) : ?> Professional and personal. Was paying over $100 before I found these guys, now im paying under $99 ...read more Professional and personal. Was paying over $100 before I found these guys, now im paying under $99

Cons

cons) > 250) : ?> They dont have a phone that you can call, you have to leave a voicemail and then they call you back. tends to take 5min or so which beats those big companys ...read more They dont have a phone that you can call, you have to leave a voicemail and then they call you back. tends to take 5min or so which beats those big companys

29 September 2020

David Gibb 9.4

text) > 500) : ?> These guys were excellent, unfortunately they put their prices up and I can get the same service cheaper elsewhere ...read more These guys were excellent, unfortunately they put their prices up and I can get the same service cheaper elsewhere

Pros

pros) > 250) : ?> Excellent to deal with ...read more Excellent to deal with

Cons

cons) > 250) : ?> More expensive ...read more More expensive

27 September 2020

Jes 2.2

text) > 500) : ?> Where to start. The public IP is not a public IP, the speed of 1G never even gets closer to 500MB. In the first weeks with us working from home, had outages every second day. Giving it a 3 in reliability as now it can hold for more than 4 weeks. Up until now the worse service provider in New Zealand ...read more Where to start. The public IP is not a public IP, the speed of 1G never even gets closer to 500MB. In the first weeks with us working from home, had outages every second day. Giving it a 3 in reliability as now it can hold for more than 4 weeks. Up until now the worse service provider in New Zealand

Pros

pros) > 250) : ?> Not much. ...read more Not much.

Cons

cons) > 250) : ?> Where to start. The public IP is not a public IP, the speed of 1G never even gets closer to 500MB. In the first weeks with us working from home, had outages every second day. Up until now the worse service provider in Ne ...read more Where to start. The public IP is not a public IP, the speed of 1G never even gets closer to 500MB. In the first weeks with us working from home, had outages every second day. Up until now the worse service provider in New Zealand