Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

24 October 2019

Oya Baglar 7.8

Claire was really really helpful walking thru everything with me as I am not very computer internet or phone smart. Thank you Claire.

Pros

Cons

23 October 2019

Harman 1.0

Couldn’t switch as couldn’t contact the only telephone number cannot be reached from spark/skinny. We chat guy was busy with 3 other chats so couldn’t organize a call back till later in the evening. Think contacting them will be a stretch if you need support. It’s amazing he wasn’t keen even when I told him I am potential new customer.

Pros

Couldn’t say

Cons

Zero in communications. Kiwi support is just a buzz word for marketing. Basically should be no support, if anybody need to see screenshots email me and I can show you

23 October 2019

Hamish 1.0

It's a joke. No support. The price is above average. Avoid at any cost

Pros

None

Cons

all of it

23 October 2019

Kate 6.2

It is good overall, switched to another provider only because of promo deal

Pros

Stable connection, good customer service, fast problem solving, reasonable price. Easy and fast service cancelation on an open term contract.

Cons

1. We were waiting for the installation for 1 month (probably Chorus' fault). 2. The hotline is useless. 3. No option to change plan by yorself - have to contact customer service and wait (2 days in my case). 4. No perks

22 October 2019

D Schofield 1.0

Ordered on 18.10.19, said modem was on way. Mon 21st disconnect previous supplier. Tuesday 22nd, no modem, tracking says in Auckland in problem freight. Rang 0800 number - always engaged, copied and emailed support email - says address not recognized. This is a scam and have no internet now!

Pros

Nil

Cons

no modem, no service, phone does not work, emails do not work, no way to contact them, no responses

22 October 2019

Greg Hill 7.0

A bit slow on download but all round served us well

Pros

Continuous data 24/7

Cons

Slow if u r a keen movie watchet

21 October 2019

Magdalena 7.8

Claire did an amazing iob by helping me!!

20 October 2019

Raj 8.2

I got a really good deal with Stuff fibre through broadband compare. Happy with my new internet provider, although have only had it for a couple of days now.

Pros

Cons

18 October 2019

Daniel Chong 9.0

BigPipe have been great, I'm only switching because they were massively undercut by my new provider. Would say they're second best value and the one off fee for a static IP is awesome.

18 October 2019

Josh 2.6

I tried to call Vodafone to find out what my excess data charges would be after changing my plan. I was transferred between departments for 1 hour and nobody could tell me. I'll be leaving vodafone after this

Pros

none - same as anyone else's internet

Cons

terrible customer service

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