Average from 112 reviews
Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.
Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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Average from 112 reviews
Trudie28th November 2016
Disconnected my internet 3 times within a space of 4 months of being with them. The reason for all disconnections was their error as I pay by direct debit, so not payment issues. When connecting me initially they disconnected my existing service provider but I hadn't received my modem yet. They said that wouldn't happen again, but we were without internet for atleast 3 days because it was on a Friday night, we had discovered coming home it had been disconnected, and they trie ...read more
Speed is good, when its on. Support is available for the basics. Bills can be emailed to you.
Trying to get action or confirmation timely is pathetic. No preparation or process when coming to transitioning onto new systems, they don't even call to make sure the modem is received, they just guess. And they are ALL ...read more
Julie18th November 2016
I spent 36 hours on phone to Orcon in many phonemails of about 20 minutes to over an hour long trying to get my Ultra fast broadband and VOIP phone to work simultaneously. But I am now leaving them because they still haven't managed to do this after about 9 months. Very frustrating. Their phone help-centre is in the Philippines and there is little coordination and noone has the authorisation to make a decision!
Off shore help-desk. They are inconsistent, and are happy to waste a lot of the customers time to go over and over things that have already been checked by someone else - I got 5 routers and still things didn't change! A ...read more
They got the internet to work at a decent speed eventually, but still the VOIP didn't work.