Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.9
Reliability 8.2
Speed 7.8
Support 8.2
Features 7.6
Value 7.9
Average from 132 reviews
Showing 121-125 of 132 items.
2018-06-08 03:10:40
Pauline 9.8
Excellent prompt and local service.
Pros
Local. Actually talk with real people
Cons
None.
2018-06-08 02:19:13
Katherine Beech 9.4
I've been with NOW formerly Airnet for about 10 years. I've never had any trouble with my account, communications/enquiries etc.
Pros
Value for money I think my plan is one of the best around. I like dealing locally too.
Cons
none.
2018-06-06 00:59:11
Cassandra 9.6
We've been with Now for over 2 years and I would say they're Bay far the best Internet provider we've been with!
Pros
Most importantly their Customer service is top notch! Quick response times to emails and calls, they've even reached out to us to offer savings based on our usage and recommended other plans. Their staff are very friendly and easy to deal with. Only time I've had an issue resulted in me realising I hadn't turned my modem on at the wall so wasn't even their fault! Thanks for being awesome we will be sticking with you guys :) ...read more
Cons
Ahhhh none!
2018-06-05 04:32:33
Michaela 10.0
I donΓÇÖt know why anyone would go elsewhere. They answer the phone straight away. Their prices are low. They are friendly. They donΓÇÖt even have hold music because you never have to hold! IΓÇÖve been with this company since the beginning so IΓÇÖm a fan.
Pros
Cheap broadband. Always answers calls. Local. Friendly. Available via social media. Never have outages.
Cons
No cons.
2018-05-29 06:02:16
MARK 9.6
I had them in my prior house it they where super to deal with during my time with them and when I needed to cancel .
It was an easy choice to use them again on the new house and good price for service they provide
Pros
Easy deal with, answer there calls!
Cons
don't have free services like light box offered as there customer
Showing 121-125 of 132 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
T&Cs apply
$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
T&Cs apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply