Leave a review of Farmside

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Farmside is a New Zealand broadband provider delivering fast and reliable internet throughout New Zealand including extremely remote and hard to reach places. Farmside’s broadband solutions include Wireless, Satellite, VDSL and ADSL. They also offer a selection of phoneline services including Landline, Wireless Phone, Farmside Voice (VoIP) and Mobile plans. 

While most urban New Zealander's can access broadband through fixed homelines, a high percentage of those who live and work beyond city boundaries experience difficulties with broadband access and performance due to the physical limitations of their local copper infrastructure. Farmside has overcome these barriers by developing a reliable rural broadband network that spans the entire country, offering broadband access to all rural and provincial dwellers, regardless of distance from an urban centre, isolated location or challenging topography.

Farmside’s Optus Satellite broadband services are not affected by terrestrial limitations. Farmside have thousands of farmers and other rural dwellers already connected.

Farmside has partnerships with rural co-operatives and suppliers such as Farmlands, Farm Source, PGG Wrightson and Ruralco. This allows customers the choice to either charge their Farmside service on their supply account or pay directly to Farmside. 

With over 15 years experience in rural telecommunications, a team of over 50 Timaru based staff and a network of installers throughout the country, Farmside is a well-established brand in rural and provincial New Zealand.

Have questions? Call now: 0800 706 024

COMPARE THEIR PLANS
Total: 6.0
Reliability 7.0
Speed 5.8
Support 6.5
Features 6.1
Value 4.6
Average from 18 reviews
Showing 1-5 of 18 items.
2021-12-21 11:24:44
Logan Moodley 3.8
Very helpful staff. My issue is with inconsistent speed. This has been long term. Vodafone recommend having a technician check the aerial orientation and equipment. Farmside not prepared to do that. Advised to go elsewhere.
Pros
Good staff.
Cons
Customers not important.
2021-12-03 14:32:17
Catherine Stevens 6.4
We joined Farmside after Vodafone encouraged us to move over to them with the promise of a cheaper deal (since Vodafone is trying to send all rural customers to Farmside, as its rural arm). We'd already been with Vodafone for some time and were no longer on a fixed-term contract but agreed to a new contract with Farmside. It was brilliant right up until the point we sold our property and had to break our contract early. At that point, they refused to continue our account suspension past the 3 months stage (you try buying a rural property within 3 months in this market!) and charged us $450 break fee, despite the fact that all we'd had from them was a modem and they were incurring no other costs. This was in very poor faith given that it's effectively part of Vodafone and the same company we had been with for several years. Our cheap deal turned out to be a very expensive one indeed. ...read more
Pros
Outstanding customer service
Cons
Extremely unreasonable approach to break fees
2021-12-03 14:29:59
Catherine Stevens 6.4
We joined Farmside after Vodafone encouraged us to move over to them with the promise of a cheaper deal (since Vodafone is trying to send all rural customers to Farmside, as its rural arm). We'd already been with Vodafone for some time and were no longer on a fixed-term contract but agreed to a new contract with Farmside. It was brilliant right up until the point we sold our property and had to break our contract early. At that point, they refused to continue our account suspension past the 3 months stage (you try buying a rural property within 3 months in this market!) and charged us $450 break fee, despite the fact that all we'd had from them was a modem and they were incurring no other costs. This was in very poor faith given that it's effectively part of Vodafone and the same company we had been with for several years. Our cheap deal turned out to be a very expensive one indeed. ...read more
Pros
Outstanding customer service
Cons
Extremely unreasonable approach to break fees
2021-11-30 18:35:57
Malcolm Mayall 9.2
Such great service from a truly NZ company. It's great to talk to a Kiwi on the phone. And it was no trouble for them to relocate my service from a rural setting to an urban setting only a few months into my plan.
Pros
Great reliable service. Friendly, helpful staff.
Cons
None
2021-09-17 10:52:03
Graham Murray 3.4
Not in tune to what we need in our requirements
Pros
Can not think of any
Cons
Expensive
Showing 1-5 of 18 items.
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