Spark Broadband

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Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

David Ellis Monks19th April 2018

5.2
Reliability
6
Speed
5
Support
5
Features
5
Value
5

My old home plan was expensive to change or upgrade.

Pros:

Friendly and (usually) helpful staff.

Cons:

Unable to setup a plan for multiple devices

Debbie18th April 2018

5.4
Reliability
7
Speed
5
Support
5
Features
5
Value
5

Charges are too much for only 60GB other providers do unlimited and we will be reviewing who we deal with. We were told that we get VDSL but this review shows that in fact we only get ADSL!

Pros:

Better the devil you know!

Cons:

Mobile plan does not roll over data and that is so poor! Call centres are hopeless so prefer to do chat but that takes so long but better than trying to speak with anyone! Going into the SPARK stores for help and guidance, they are not interested unless it is about a mobile so from that point of view I do not rate them highly. ...read more

charmaine18th April 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

could never get through to them on their pathetic ph service, the call back service they have doesnt ever seem to be on.

rowena 12th April 2018

6.0
Reliability
8
Speed
7
Support
5
Features
7
Value
3

I have been with spark for years and have stayed loyal but here fees are ridiculous so I'm opting out after 15 years.

Pros:

Consistency

Cons:

Customer service is out sourced and is painful. Broadband Slows down quite often at peak times
Price is high for what you get.

Rajeev12th April 2018

8.0
Reliability
10
Speed
9
Support
7
Features
8
Value
6

Switching on price

Rhiannon L11th April 2018

8.6
Reliability
10
Speed
10
Support
10
Features
7
Value
6

Internet was great. Never had any problems and service was fair whenever I called.

Pros:

Reliable. Friendly staff.

Cons:

Too expensive

M G Gardiner7th April 2018

7.4
Reliability
8
Speed
7
Support
6
Features
8
Value
8

It is the only connection I have ever had so I have nothing to compare it with.
I t serves me OK

john Collie28th March 2018

7.2
Reliability
7
Speed
7
Support
7
Features
8
Value
7

Spark were okay and I had a trouble-free 3 to 4 years with them.

Pros:

Lightbox

Cons:

Price is not competitive for unlimited broadband. No movies in Lightbox.

Michelle Vestal 22nd March 2018

8.0
Reliability
9
Speed
6
Support
9
Features
9
Value
7

I have been with Spark, previously Telecom for years and have always had great service but now that I am moving I am looking for a better deal. I want good broadband service for under $100

Pros:

Reliable, good customer service, easy to deal with.

Cons:

Price, but if you ring and talk to them they can give you loyalty discounts. But then it always seems to go up again.

Phil21st March 2018

5.4
Reliability
8
Speed
3
Support
7
Features
5
Value
4

I'm on adsl and need to upgrade to vdsl

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