Spark Broadband

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Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

Bindi19th January 2019

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

I joined spark one and half week ago with their new fibre plan. They disconnected VDSL on weekend and didn’t provide fibre connection so no internet for the weekend.
Took two hours to transfer my message to customer support and yet no solution.
Extremely poor customer support for spark customer. I will not recommend anyone to join spark and suffer similar ways. Never again.

Ian Patterson9th January 2019

6.8
Reliability
10
Speed
8
Support
8
Features
6
Value
2

The service was fine, but they forever changed their plans and pricing, reminding me to look around.

Pros:

Always up so no reliability issues.
Service was good.

Cons:

Price when compared to orders.
Terrible disconnect, I gave 30 day notice, they screwed up and disconnected immediately and it's taken days to transfer the service.

ashley5th January 2019

5.6
Reliability
5
Speed
5
Support
5
Features
6
Value
7

Upgraded to Fibre as part of a home bundle which includes landline & 4 x cellphones; the modem for the fibre supplied by Spark is weaker - signal does not caste widely around the dwelling like previous modem and speed not appreciably different from before upgrade. However overall price for the bundle seems fair.

Pros:

One bill for all telco stuff

Cons:

2 year contract
will have to purchase new modem

Paul Voullaire11th December 2018

6.4
Reliability
8
Speed
5
Support
6
Features
7
Value
6

would've been happy to stay with Spark, only reason for moving is that we were shifting house and ADSL wasn't available there so had to look at another plan.
There's so many plans out there to choose from, picked a speedier plan than Spark was advertising for a little less cost.
Thanks Spark its been a blast

Kerry Chamberlain9th December 2018

7.8
Reliability
9
Speed
8
Support
8
Features
9
Value
5

expensive internet

Pros:

reliable

Cons:

cost

Gerd Lentze7th December 2018

6.2
Reliability
7
Speed
7
Support
7
Features
7
Value
3

After being a Spark Customer for nearly 30 years now, I was very disappointed when I was billed for my landline calls recently for no apparent reason and an extra charge of $5.00 was on top of that. After my query I was told that the free national landline calls were "a promotional add on" that I received at the beginning of my new contract which has now run out and the $5 was added for increased copper line maintenance cost. Fibre isn't available in my area yet. Although I knew about far more competetive deals offered by other providers I stayed loyal with Spark but am now seriously looking at other options because they seem to be very inflexible with their plans and unwilling to value me as a customer. ...read more

Pros:

Reputable Company with reasonably good service

Cons:

Inflexible plans and far too expensive compared to other ISP
No landline deals available at the moment

D Campbell29th November 2018

4.6
Reliability
7
Speed
5
Support
1
Features
7
Value
3

Hopeless direct support. Appears from Skinny's pricing well overpriced.

Pros:

Reliable and good website support.

Stuart Roddick26th November 2018

2.4
Reliability
2
Speed
2
Support
3
Features
3
Value
2

Had been with Spark for 25yrs... No More... Never Again!!!
Now a happy new MyRepublic customer
Transferring across from Spark to MyRepublic for their Fast Fibre & phone line was extremely easy to organise and they were knowledgeable, personable, prompt and efficient . (Top Marks)
MyRepublic had an awesomely priced 12mth special joining offer that was just to good to ignore...
Don't put up with those Spark muppets 1 minute longer... Nike principle... Just do it.

Pros:

... Ummmm
Still thinking on that one...
No, you got me stumped
Couldn't come up with even one Pro for them
It's official... Spark totally sucks

Cons:

Their reliability totally sucks... lost broadband & phone connection for 2-days at a time 5 times in the last 2-years!!!
Their VDSL speed performance is pitiful and erratic... 26Mbps up... 2.5Mbps down
Overpriced... despite their standard price having decreased by 50%... I was still being billed the original 50% higher price 3 years later
Just transferred my personal business and all 3 of my nationwide businesses custom away from Spark... today
Just a new business mobile provider left to source
Spark seriously sucks... I wouldn't now give them the steam off my excrement... Worst of the worst!!!
...read more

Graham Lyon24th November 2018

4.0
Reliability
2
Speed
3
Support
4
Features
4
Value
7

Lots of drop outs of late,got tired of previous "switch modem on & off"same with ONT.Asked Skinny if they could match speed ,price,Told "NO,we don't do that"so voted with my feet,connection,wallet.Shame,their retention team (if they have one} did not get involved,as sure it could have come to the party,plus fix drop outs eventually.But very competitive out there & seems Skinny did not need my business.Pass it on.

Pros:

Started off ok...Skinny not mentioned in the providers?Is this because Spark are phasing them out,due to issues..or something else?

Cons:

Did not finish well,believe their own hype,too many drop outs on wireless,not willing to match other competition,so goodbye till they can do better,then I maybe back.

Anne Prescott23rd November 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

i live at Jane Mander Village, 262 Fairway Drive Kamo and our coverage is very poor, please please when are you going to increase our coverage. i have the xtra security to do my online banking which requires a text, it quite often times out this is very frustrating.

Cons:

with my coverage being poor more than not i get my texts after the event, far too late in this day and age.

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