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Spark Broadband

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Spark Broadband
4.7

total

  • Realiability 5.4

  • Speed 5.3

  • Support 4.3

  • Features 5.0

  • Value 3.8

Average from 77 reviews

 

Spark Broadband is one of the biggest broadband providers in New Zealand. 

Spark has a range of different Spark broadband plans available including some plans for Spark Ultrafast Fibre Broadband and Spark broadband packages with different data limits and variable speeds.

Spark offers all types of broadband connection, Spark Fibre, Spark VDSL and Spark ADSL dependant on what is available in your broadband region.

Spark offers BYO Spark Modem packages and also has the option of a landline and can package Spark Mobile with your Spark Broadband. Spark customer service is available 24/7 for any Spark broadband problems you may encounter.

Spark often offers Spark promo codes or Spark discount offers for new customers so be sure to compare all Spark broadband plans on Broadband Compare to find the best Spark broadband deal available.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

Spark Broadband
4.7

total

  • Realiability 5.4

  • Speed 5.3

  • Support 4.3

  • Features 5.0

  • Value 3.8

Average from 77 reviews

jim mckee10th August 2017

1.2
Realiability
2
Speed
1
Support
1
Features
1
Value
1

we are paying for broadband and a lot of the time the speed is 0.80 or less there is fibre on our road but they well not hook any one up to it so we have to put up with slow speeds and some times we can not get on line
all we get from them is they is nothing wrong with our gear its because you are 6k from the exchange and you are on copper then we get billed $140.00 for then to have checked the line

Pros:

nothing going for them

Cons:

all they are after is your money
very poor service

john newey26th July 2017

1.4
Realiability
2
Speed
1
Support
1
Features
2
Value
1

the worst company i have ever dealt with
I purchased fibre 12 months ago and have nothing but poor speed no service,and no support. I gave up complaining six months ago as spark did not seem interested in any problem at all , so I just waited until my contract ran out and then just changed to another provider

R jacobs18th July 2017

4.8
Realiability
8
Speed
4
Support
2
Features
5
Value
5

Tried to upgrade to fibre 100. 2 months later, being billed for fibre 100 and yet to receive this service. Hopeless technical support.

Carol11th July 2017

8.2
Realiability
10
Speed
10
Support
10
Features
10
Value
1

Great products but one of the most expensive

Pros:

Reliability, quick to sort a problem, professional

Cons:

Too expensive, charge for keeping email address if you leave their company

Stephanie King11th July 2017

1.2
Realiability
1
Speed
2
Support
1
Features
1
Value
1

See CONS - rip off

Pros:

Easy quick setup

Cons:

VERY ANNOYED - Beware anyone who 'upgrades' to 4G network on Sparks recommendation. Internet crud since installed, alarm system compromised and extremely expensive technician and parts updates required to work since - which Spark failed to advise and now fail to take ownership for. Any other company would try to find a resolution and try to keep thier customer. ...read more

Cheryl Skelton11th July 2017

6.8
Realiability
8
Speed
7
Support
8
Features
7
Value
4

Very expensive each month

Pros:

It's connected and working

Cons:

Expensive

Sam 10th July 2017

2.2
Realiability
1
Speed
3
Support
1
Features
5
Value
1

Worst internet company I've ever been with. Took them weeks to install Fibre after we had bought it, and then they delivered us an ADSL/VDSL modem, when we were paying for a Fibre plan. The Fibre modem we DID get was cheaply-made and had a relatively slow connection for Fibre. Now it has broken and will take over a week for a new one to be delivered.

Pros:

- They give you 20GB of "emergency data" when your modem f**ks up. (Which is apparently very common for Spark users.)
- I am really trying to think of another pro but can't.

Cons:

- They'll probably try to scam you. Don't buy a year-long plan and make sure your modem has fibre capabilities.
- Really poor customer service.
- Slow internet for the type you choose (ADSL, VDSL, Fibre etc.)
- Weak, unreliable modems. (Will break on its own, without any rough-handling.)
- Barely any wifi reach.
- Internet always cuts out randomly.
...read more

mark thomas8th July 2017

4.4
Realiability
7
Speed
5
Support
7
Features
2
Value
1

left them because after i quit sky and started watching netflix my broadband bill doubled and I never realized for over 2 months, never had any calls advising me that I was paying between double to triple what I should be, and suggesting a better plan, as I used to get with the mobile plan. So, after 20 + years with them (mobile, landline, and later on, broadband) I shifted providers. Now paying less than I was on a 120 gig limit plan,and getting unlimited internet.

Pros:

good support

Cons:

too dear and not interested in matching lower prices

Simone Graham28th June 2017

2.0
Realiability
2
Speed
2
Support
2
Features
2
Value
2

For the past week our internet has been patchy, coming on and off, both on wifi and on the wired connection to the PC. We keep rebooting the modem but it doesn't fix the problem. We have naked broadband, unlimited data and although Spark gave us a good deal (lower than advertised) to keep us as customers, if it doesn't actually do the job then it's not good value.
We can't get hold of anyone at the service centre to help so far. Super frustrating. So we're now shopping for a new internet provider. ...read more

Pros:

It was already set up.

Cons:

It doesn't work. The wifi is patchy and the service keeps coming on and off, which makes chrome-casting movies and TV shows a frustrating nightmare.
This has now been ongoing for about a week.

Paulette27th June 2017

3.4
Realiability
3
Speed
4
Support
4
Features
3
Value
3

Internet cuts out all the time

Pros:

Nothing

Cons:

Bad internet

Shown 10 reviews (1-10) out of 77 reviews
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