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Spark Broadband

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Spark Broadband
5.2

total

  • Reliability 5.7

  • Speed 5.6

  • Support 4.9

  • Features 5.4

  • Value 4.2

Average from 122 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.2

total

  • Reliability 5.7

  • Speed 5.6

  • Support 4.9

  • Features 5.4

  • Value 4.2

Average from 122 reviews

Jan22nd February 2018

5.0
Reliability
5
Speed
6
Support
2
Features
7
Value
5

SPARK: When it works it's good, when it falls over, it fails completely

Pros:

who I have always been with, the whole package phone internet and cell all one account

Cons:

Trying to communicate with idiots that have no idea and the time wastage is huge.

Ken9th February 2018

2.4
Reliability
2
Speed
3
Support
2
Features
3
Value
2

Horrible broadband provider. Do not trust.

Pros:

None.

Cons:

Everything. It uses 120 gigs way too fast and customer support was horrible.

Joseph C9th February 2018

9.2
Reliability
9
Speed
9
Support
10
Features
9
Value
9

I have been with them for the last two years without any problems. Their communication has been outstanding and they were quick to offer good deals when asked (unlike MyRepublic who refused to even consider a small deal). Their support team on Facebook was very professional and made it easy to deal with.

Pros:

- Great communication
- Very good deals (just ask!)
- Great speeds with little to no dropouts experienced.

Cons:

- Nothing that I can think of.

Milo6th February 2018

9.6
Reliability
9
Speed
10
Support
10
Features
10
Value
9

It has been great last 5 years with Spark. I would recommend to my friends.

Pros:

Their Customer support has been the best ever! They gave me the answer right away all the time. Hassles free and connection is stable. The Speed is amazing and they even upgraded my plan from ADSL to VDSL without extra cost. Additional service are good too such as free Lightbox and discounted movies. ...read more

Cons:

There were a particular month with a lot of connection issue. They did not explain what is really going on. i was happy with them the most of times except the month.

Mike3rd February 2018

3.2
Reliability
5
Speed
1
Support
1
Features
7
Value
2

We have Rural Broadband (4G). We were sold this as better than the VDSL (copper wire) we had in Jan 2016. Initial speed was 38.91 down and 11.37 up, which was very acceptable. However this did not last. Over the year it slowly deteriorated and on the 30th Jan this we hit rock bottom at 7 down and 1.4 up. Support to date to resolve has been disgusting. No communication the biggest issue. Have even raised a complaint via their Web site which promised a response in 24 hrs which has passed with no response. ...read more

Pros:

Was great in the beginning. Signal strength excellent. Price reasonable.

Cons:

Terrible speeds. Fluctuates something wicked. So bad at time that our accounting software (in the cloud) will time out.

Robin Tuuckey3rd February 2018

8.6
Reliability
10
Speed
9
Support
7
Features
8
Value
9

Had no problems

Pros:

Works well
Good service

Cons:

Maail does not filter junk
Connection gets very slow at peak times

Max Braniff-Whitehouse30th January 2018

3.0
Reliability
3
Speed
2
Support
4
Features
3
Value
3

We get on going speed problems, buffering and disconnection.

Pros:

Not much.

Cons:

Very frustrating.

Mohammed Aldarwesh30th January 2018

9.4
Reliability
9
Speed
10
Support
10
Features
9
Value
9

Although I did not chose what you recommended for me, it gave me an idea of what to choose.
I had to choose Spark as the old

Aimee Christensen29th January 2018

5.8
Reliability
7
Speed
7
Support
5
Features
5
Value
5

...

John Hopkins22nd January 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Useless: in Europe the 'service' offering would contravene the consumer protection act

Pros:

You have to be kidding me!

Cons:

Utterly useless. In the year we have had the service the phone only worked in the last 5 weeks and the, so called, broadband is so degraded and contested as to be virtually unusable. I have spent literally hours and hours explaining to non-technical and technical people the nature of the problem to no avail and staggering frustration. The selling of the 'service' to us was predicated on a tissue of falsehoods. The line is highly over contested and seen as too costly for Spark to remediate. Prove me incorrect if you can. ...read more

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