Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 December 2019

Riaan 4.2

I was approached about three weeks ago by customer service to go to new plan. I asked to explain in laymen terms the difference, no difference. I decided to state current issues. Poor WIFi coverage, I bought throug them Extraterestrial extenders and new Router, still poor, Internet seems to slow down at night. They were looking into solution 3 weeks ago, follow up emails and still not resolved poor service, I do not recommend.

20 December 2019

Matt 1.0

Worst company choice you could pick, once they have your money you matter next to nothing. Not reliable like at all. Lie about things, hang up on you alot, expensive compared. No support. Honestly anyone other company at all would be better for you

Pros

No longer with them

Cons

Everything about them

20 December 2019

Barry 4.4

service(what service?) too expensive for pensioners.

18 December 2019

Joseph Billena 4.0

Good service. Though, they seem to slowdown your speed from late nights to early mornings. Cheeky. When I am watching netflix (and no other devices are streaming), it would still buffer now and then. Buffering while watching Netflix = Better look for a new provider.

Pros

fast customer service

Cons

connection of 100mbps varies. When watching Netflix (only one device is streaming), it buffers now and then, which is kinda annoying.

17 December 2019

Tristan Price 1.0

Poor customer support, would not let you upgrade plans. AVOID, AVOID, AVOID.
WORST ISP I HAVE EVER DEALT WITH!!!

Pros

None they are useless

Cons

Everything imaginable.

17 December 2019

Elizabeth Hirst 3.8

Sit for hours on the phone to talk to someone I have trouble understanding what they are saying. Several requests failed to be delivered (e.g. landline fixed, Caller ID paid for but no working, asked for fibre connection but got lost between enable and vodafone).

Pros

Speed Ok and connection mostly reliable

Cons

Failure to deliver on requests regardin new or change in apid services

17 December 2019

Anahera 9.4

Good price for the services available. Easy to communicate with.

16 December 2019

Georgia 10.0

Always very prompt to answer any queries/issues I have

16 December 2019

Mike Lee 5.4

Worst customer service.... Emailed when initially signing up to tell them I already had fibre installed and had an ont on site. Did not listen and insisted that a technician had to come out to the property. After two weeks of emails and calls and messing around all the while I had no internet, finally got them to contact chorus for remote activation (what I had requested from the start). Then they charge me from when I initially signed up not when my internet was active.