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Leave a review of Econofibre

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Econofibre

Who is Econofibre?

We provide competitve price in NZ

We provide the fastest internet speed in NZ

We provide the highest customer satisfaction in NZ

Total: 3.6
Reliability 3.7
Speed 4.0
Support 3.0
Features 3.0
Value 4.3
Average from 3 reviews
Showing 1-3 of 3 items.
2019-08-14 11:37:02
Rafael 1.6
Don't be fooled by the low prices. This is the worst support I've ever seen. I've been trying to contact them for 5 months (!) to fix a slow connection issue (actual 11 Mbps vs 70 Mbps in the contract), and they take days to answer just blahblahblah and nothing actually happens. They don't have a physical address, no telephone to call. And things get even worse: they store our passwords in plain text! This is simply unacceptable.
Pros
At least it seems there's no exit fee
Cons
Slow connection, terrible support, passwords are stored in plain text, no physical address, no telephone, no real time support
2018-05-07 03:03:22
Edward 1.0
the worst company I ever used. No support at all. Stay away from them!
Pros
no
Cons
no
2018-04-18 21:57:45
Jonathan 8.2
I've been using Econofibre's VDSL service for the past couple of months now and have been very happy with them. Such a massive improvement over my previous ISP's (Trustpower) woeful speeds and service.
Pros
ΓÇó Reliable/steady connection
ΓÇó Good upload/download speeds
ΓÇó Very low monthly cost (they even match or better competitor prices)
ΓÇó No fixed contract
Cons
There was a hiccup when transferring from my previous ISP which saw me offline for about three or four days, but this wasn't a major issue for me.
Showing 1-3 of 3 items.
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