Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 December 2019

Thomas 6.8

Great price and value just a little slow due to it beying wireless

30 December 2019

Gaz 1.0

TV box badly pixelating, reported 18th Dec, still not fixed 30the Dec. Told that the items were obsolete and we would have to have a new, and more expensive, installation (supposed to be on 31st Dec) Meanwhile the BroadBand modem (not the WiFi Hub) crapped out 29th Dec so no Broadband, but told the modem wouldn't be delivered to the tech until Jan 8th. Have spent over 9 hours on the phone to people in India who it is hard to understand. Total nightmare... and I'm paying ...read more

Pros

Can't think of one.

Cons

The worst customer service that I have ever come across and 300 symbols isn't enough to write the rest of the cons.

30 December 2019

Missy Whitewood 7.2

Great company

Pros

Cons

29 December 2019

Philip 7.6

Have been with Flip for 5 years and at no time had any issues with service or customer support. Moved because Flip do not yet offer fibre and we wished to move to a faster download for online streaming.

Pros

Excellent service

Cons

Do not do fibre

29 December 2019

Stephen 7.6

Excellent ISP but cost is way out compared with others.

Pros

Cons

Cost at $129pm unlimited

27 December 2019

Stephanie Malcolmson 7.0

Been with Spark for years. Sadly had to leave as didn't have the best of deals for fibre. No credit offers no free months nothing. So have changed due to that.

Pros

Never dropped out. Never had any issues

Cons

Not the cheapest. No good offers

27 December 2019

Michelle Boland 1.4

Worst experience with a service provider ever. They are trying to disconnect you and get you off copper landlines. I didnt even change my deal and they changed it for me. Now have no way to have internet or phone in a rural area. I was also disconnected during Christmas and without any warning. I had called about a deal, but they lied about it, the team leader picked up on it and called me, and said you cant go with that at all. We agreed no change was to be made to the curre ...read more

Pros

None

Cons

Very poor service, very poor internet speeds and high costs of service. And also paying for a service I cant use, not fit for purpose.

26 December 2019

Elizabeth KNOWLES 3.0

Counting down until our contract is finished. Worst Internet ever, the provided router couldn't handle any more than two users, it would just freeze. Swapped the router & we have progressed to having 3 users @ once, but have to endure variable speeds, numerous drop outs & having to reboot regularly. I Regret jumping ship falling for the ease of "having all our bills (power & Internet) in one" . On a side note - the power is super expensive also! This has been a frustrating d ...read more

Pros

Their techs have been awesome & refreshingly honest about the poor quality of the provided routers. That's the only pros I've come across with trustpower

Cons

Inconsistent speed, often drops out, provided router cheap - struggled to provide for more than two people @ once, with a much better we can have up to 4 people on stuttering internet

26 December 2019

Malc 7.4

Not sure why others had issues but I updated from Wimax to Fibre with no issues. Apart from Chorus wanting to do a cheap job Compass/Connecta did what was required and when required. Those with contact issue should try Vodafone or Spark. When you get through you are dealing with some overseas call centre who gets paid if they perform or not.

Pros

Local call centre gets things done

Cons

Small team does mean a wait but no worse than the multinationals

22 December 2019

Ken 8.2

Couldnt ask for more in way of reliability and service. Only moving as I cannot justify the significant pricing compared to other providers at present time.

Pros

All good

Cons

Not keeping on top of pricing structure.

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