Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

20 June 2019

Terry Fan 5.8

Been with Nova Energy for ~3 months. No comment on speed/reliability, generally good and seemingly on-par with Spark.
Deciding to switch because they force you to use their own routers if you want to use VoIP, and their routers are locked so you can't even change your wireless ID or wireless password, terrible from a security perspective, plus the router wireless range is pretty bad.

Pros

Reliable speed

Cons

Poor performance modem router, no configuration allowed

19 June 2019

Teri 5.2

OK broadband service but absolutely hopeless customer service. Very hard to get through to a real person who can communicate well enough in English to be able to help.

Pros

Fairly reliable Internet connection and speed

Cons

Terrible customer service and its pricey

19 June 2019

Heather 3.2

Cost us a lot to put in but was supposed to be amazing. We've always had trouble with the service but it's our only option for internet. Falls back to contract where it states that things don't actually have to work...We now have better service from another provider. Mark didn't listen to us and was awful to deal with in departure. I'm glad this is over.

Pros

Looked really decent, no other option in our area

Cons

Sour service, quick to anger. Left our roof damaged.

19 June 2019

Tony Hulme 5.0

stopped webmail service meaning I suddenly had no access to my old emails on their server, and then sent all bills to the email address they just removed. Stopped paper billing without notice, and then charged me $200 and disconnected me after I paid the due amount, refused to reconnect me or waive the fee after I had been with them over 20 years.

Pros

Basic internet that works well for the most part

Cons

Terrible treatment of customers when they make an error

18 June 2019

Jessica 1.0

Please dont use this company. 8 weeks and still no internet. I had issues with the fiber company not showing up and when I rung them I was told I needed to sort it out myself. I took work off to be there and the fiber company couldnt work around my job. When I mentioned I wanted to cancel contract due to the no show and the loss of days pay they refused. They are legally obligated to refund me as 1) the broke cotrract as mine said 4-6 weeks for connection and 2) they were not ...read more

Pros

none.

Cons

doesnt provide internet

16 June 2019

Sherrie Dunnings 8.0

Great intro offer to new clients but 2nd year price of Broadband too high for me.

Pros

Excellent comminication from staff, love the casual language on app n website

Cons

Broadband too high 2nd year

14 June 2019

Jono 3.0

Another Actrix customer here. Same story as other reviews - perfectly happy with Actrix until Voyager took them over and everything seemed to go downhill (performance, reliability, customer service).

We're now in the departure lounge, will switch ISPs when UFB gets installed.

Pros

On-shore support people, NZ company.

Cons

Unreliable network, support nowhere near as good as Actrix was, loopy billing system, no landline bundles (VOIP only).

14 June 2019

Warren Hurley 6.2

Even though I was assured at sign-up that I could keep my non-Spark email address, the reality was different. Any time I made an unrelated change to my account (e.g. install fibre, quit my landline) my email access would disappear. I was then told it was impossible to use an email address from another ISP. After days of long phone calls the problem would eventually be escalated and resolved. The tech staff have zero empathy, only the 'customer retention' staff have that qua ...read more

Pros

100% reliable fibre

Cons

Non-Spark email not welcome. Billing account was not always delivered meaning I was often paying an overdue account.

13 June 2019

Lou Kolff 4.2

I have been with Spark from Telecom days. I found the digital world a whole new phenomenon and very hard to comprehend.( I'm now 73) So setting up broadband and mobile phones was affected by this and from memory, Spark certainly helped with their patience.

Pros

Helpful and persevered in teaching me. One time they approached me to point out that I was on the wrong plan and pointed to a cheaper one.

Cons

In earlier days, harder to get hold of. and generally could have been more helpful

11 June 2019

Tim Gray 9.4

Happy with everything

Pros

Low cost internet. 24/7 call centre

Cons

Nothing yet

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