Agreed to sign up, after a door-to-door salesman called, on the basis that there'd be minimal interruption to service as I work from home. He promised there would not.
After Chorus installed the fibre, they advised the service should be up in an hour. It wasn't. The next day, Compass advised it would be on the following day. It wasn't.
I've now been informed it will be another 3 days, bringing the total time disconnected to 6 days. And who knows whether THAT is true?
This company is guilty of deceptive and misleading behaviour, both by its sales and support people. I have lost revenue due to their dishonesty and incompetence and will be taking this to the courts and the Commerce Commission.
AVOID. ...read more