Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

11 November 2019

Paul 9.6

We are in a semi rural location just outside Napier, with a Unison fibre connection and NowNZ ISP. Our ping speed to the ISP server is usually 3 to 4 ms (yes that is nit a typo, that is our normal ping! Measurement on Speedtest). The few times I have had questions the help desk has quickly responded and assisted with advice crafted to my level of understanding. Added to this their plans and optional hardware is well priced (high end routers at prices cheaper than traditional ...read more

Pros

Pricing is competitive , support is excellent , connection speed is amazing

Cons

Haven’t experienced any

11 November 2019

Michelle Rayner 9.8

Great internet company. Absolutely no complaints.

10 November 2019

Layne 3.4

No phone support... live chat is absolutely useless... personal information is not safe...

Pros

None

Cons

No phone support... live chat useless... personal information not safe...

08 November 2019

Margaret Gravestock 7.0

I am currently on the Spark mobile broadband because when I enquired about fibre three years ago I was told that it wouldn't be available in Te Puke in the foreseeable future. Two months later the government announced the roll out that is now taking place.

Pros

Wifi broadband is certainly an improvement over the previous copper wire telephone/broadband system.

Cons

An occasional glitch or overload of the mobile spectrum.

08 November 2019

Adriel Kind 3.2

Move along

07 November 2019

Pauline 9.6

NOW provide awesome service. It is easy to get hold of a real person, they respond quickly, provide good advice, and don't upsell unnecessarily

Pros

Fantastic service

Cons

none at all

06 November 2019

Bryan Dockary 9.0

Great value as part of a package but way too expensive as a standalone

04 November 2019

Alex 2.8

Only been with them 5 months and after a late installation we have recently had a full outage for a week due to faulty router they supplied. Support is poor and only by email so you have to use mobile data to fix the problem at your own cost. Lots of support crossover emails and mixed messages and therefore very difficult to get anything sorted. Will be leaving at earliest opportunity once contract expires

Pros

Cons

Fibre speed is no better than VDSL, poor support, poor complaint handling.

04 November 2019

Jackie H 4.6

My contract with Vodafone was running out and spent hours waiting to speak to someone. The first person you get is never the one who can do anything to help - they simply push a button and you go into another holding pattern. Finally got thru, agreed the deal and and then got an email confirming, except it wasn't what I had agreed to. Two years ago it was exactly the same frustration and messing around. I am quitting Vodafone for ever

Pros

I had time to make and eat dinner while I waited on the phone - thank god for hands free phones. The music is horrendous and I am now hearing the same loop of tracks for the 3rd time

Cons

Their staff are in another country with poor connection and poor English

04 November 2019

Jeremy Wynne-Jones 5.0

Worse thing is the support. Long wait on phone then a horrible connect to India with much crosstalk on the line. Could hardly hear. They didn’t value my years of service and offered almost nothing to keep my business, so bye bye.

Pros

Seemed reliable enough.

Cons

Difficult to get any support. Not the cheapest.

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