Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 November 2019

John Russell 3.2

This company is a night mare to deal with. Not connected on time, then connected to the wrong house. Poor speeds, stutters and drop outs - this is fibre. Won't refund because they have overcharged unless you make contact with them, - which is clearly theft, and then their process is according to them secure but it clearly isnt.

Pros

Value, email tag - is their best feature

Cons

Inept customer service

28 November 2019

Robert Jeffares 7.8

I have NOW service at 3 locations which use a number of not so common features that need to be configured. NOW staff understand the technology and what needs to be done. Things happen promptly without me having to train call centre staff over the phone. I have other ISP's I have to deal with and they don't perform as well. Some are complete disasters!
NOW have limitations placed by service provider Unison which may be resolved as Unison increases it's capacity to deliver. Pr ...read more

Pros

Local, Responsive,Client Focused, Prompt.

Cons

Horrible "In Your Face" Phone Answering System. It belies the real people and real service NOW delivers. VODAFONE has the voice [but not quite the service]

27 November 2019

Metu 3.4

Absolute diabolical customer service do not sign with them.

26 November 2019

Peter Barleyman 7.0

Loved the humour and the accurate identification of the issues with other providers. Delighted when the customer care rep recalled my earlier conversation and had the detail on hand two weeks later!. could not fault the service so far. One short conversation compared with hours on hold. with repetitive conversations.

Pros

Top marks so far

Cons

nothing negative

20 November 2019

Pinky Lal 10.0

Fantastic service and staff.

Pros

Can cater to your needs and make sure your services are up and running. Consistent contact with you throughout the set up process

Cons

Can't think of any

20 November 2019

lee foaga 9.8

great testimonies from customer I wish I can get this great service..

Pros

300

Cons

300

19 November 2019

Brett Costello 4.6

Do not touch these guys for 1gig fibre! They are providing an Asus 'gigabit' router which is after thorough testing incapable of allowing max 1gig fibre speeds. When presented with hard real world facts proving this they have disregarded it and played it as my problem. Buyer beware unless you are happy with base plan 'Boost' is currently false advertising and a scam with Stuff Fibre.

Pros

Cheapest 100/20 base plan, very consistent connectivity and consistent speeds.

Cons

Provided hardware not capable of max fibre speed which 'boost' plan offers, support does not seem to give a toss about a customers experience.

17 November 2019

Louise Rattenbury 8.2

We read the reviews and compared prices and then made the decision to change from Spark broadband to Stuff Fibre. Best decision we've ever made. The team at Stuff Fibre have been great to talk to and happy to help us.

Pros

You can email them and get a very quick response, great rates and great service.

Cons

Haven't noticed any so far.

16 November 2019

Michael Ng 5.0

Fibre speed no way near 900mbps. Price increased. No longer compatative

15 November 2019

Craig Wisen 2.6

I paid for the fastest fibre bundled with electricity. Worst decision was using Contact for internet. They do alright with electricity but internet speed was the worst. Always slow and sometimes very slow. Request to fix the problem went unanswered at first. I used speedtest.net and ethernet cable to verify they never able to provide a third of the speed that I paid for over a year. I was the only user, with only 1 device connected. When they did respond to my request, they d ...read more

Pros

Electricity works but internet not.

Cons

Very Very Very Very Very Very Slow

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