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Unlimited Internet

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Unlimited Internet
5.1

total

  • Realiability 5.3

  • Speed 4.5

  • Support 4.4

  • Features 5.1

  • Value 6.2

Average from 13 reviews

No Limits. No Contracts. Just Broadband.

Unlimited Internet
5.1

total

  • Realiability 5.3

  • Speed 4.5

  • Support 4.4

  • Features 5.1

  • Value 6.2

Average from 13 reviews

abu6th July 2017

8.0
Realiability
8
Speed
8
Support
8
Features
7
Value
9

Good service, lovely team, affordable price

Pros:

the $150 connection fee is a pain, but since it's no contract it makes sense why big companies locks customers on a contract so they can recover the connection fee.

Cons:

sometimes wait time is a bit long

Former user29th June 2017

3.4
Realiability
2
Speed
5
Support
1
Features
7
Value
2

My advise, stay away! I had a connection with them which was dropping all the time. So I decided to switch to another ISP. I gave them one month prior notice, to cancel my account which is as per their policy. So I paid for the next month and asked them to end the service after that period. They confirmed that's ok, but actually terminated my account 20 days before the end of the paid period without any notice.

I wasted month, trying fix the internet problem and in the end they made my experience even worse by terminating my account before agreed time without notice. ...read more

Pros:

Cheap

Cons:

Bad service

Chris10th June 2017

2.2
Realiability
1
Speed
1
Support
1
Features
1
Value
7

I signed up with them a month ago and we're still no closer to a usable service. The first modem they sent was faulty and we've waited over a week for a new one. Appalling customer service when you can get them on the phone. I'll be seeking a full refund

Pros:

Nothing. They haven't been able to deliver anything.

Cons:

Everything. Dreadful company

Dawn Jarman8th May 2017

7.0
Realiability
7
Speed
7
Support
7
Features
7
Value
7

pleased with the service thusfar

Tim3rd April 2017

3.4
Realiability
1
Speed
1
Support
4
Features
4
Value
7

Service desk is only open during work hours. They're not helpful when something is wrong and like to make you feel like it's always your problem

Pros:

Hard to find any

Cons:

Super slow and unstable, I've found it almost unusable with extremely slow speeds, I can't believe this is a UFB as I feel like it's a 56k

Ingrid Rendle21st March 2017

7.4
Realiability
10
Speed
7
Support
4
Features
8
Value
8

I have unlimited in one house but require broadband in another as well. I have chosen stuff fibre for the second house. The main reason for the change is the lack of support from unlimited. Hard to get on the phone, using up precious minutes and when I email them they ask me to do things beyond my technical ability. Thought I would check out stuff to see if any better. Downside is that they only do fibre.

Pros:

very reliable and good value for money. (unlimited)

Cons:

poor service, hard to contact.

Tim11th March 2017

4.0
Realiability
4
Speed
1
Support
4
Features
4
Value
7

Been with Unlimited Internet for two weeks now and have regretted it. The online support is abysmal, and it has some of the slowest speeds I've seen for UFB.

Pros:

I struggle to find any, I used to think the price, but now I realise I'm better off paying slightly more to get a better service

Cons:

Almost everything

Corinne28th February 2017

5.8
Realiability
6
Speed
6
Support
5
Features
5
Value
7

Not bad out of a terrible bunch of providers to choose from. good communicationm when chorus botched up the install howewver little support on their website. Shame no way of knowing when there are line issues when you only have internet - i.e.: no phone to phone help loine but all providers are the same.
Ridiculous that Fibre is the cheapest but not available and we pay more for a lesser service....

Pros:

Better pricing than others, generall overall happy

Cons:

not alot of help support on their website.... we arent all it experts when your wifi drops out regularly....

Joel Lund23rd February 2017

4.2
Realiability
9
Speed
1
Support
5
Features
1
Value
5

Internet runs ok usually but still jams up at peak times , Why do we still have such hopelessly slow internet ,
I lose horrific amount of time with slow internet. NOT GOOD ENOUGH . this is the 21st century so why do we still have third world internet even in affluent towns such as Wanaka

Nicola Shaw15th February 2017

3.0
Realiability
1
Speed
5
Support
1
Features
5
Value
3

I joined with unlimited internet just before christmas as they have a no contract deal. Although stated on their website at join up I was unware that the property I had moved into required a $150 switch on fee. As this no longer made them the 'cheapest in town' I rang to discuss then quit the contract. I was told that a refund would be decided by the accounts team in 2 weeks when they returned and it would take 1 month to refund after that. I later queried and voiced concerns to which I had no reply at all. Finally after 6 weeks I received my refund. When switching to Flip services, they were up front and specific about the christmas blackout period and waved the chorus switch on fee. ...read more

Cons:

$150 call out fee to switch on.
Higher $50 administration fee.
No communication re; service blackout period with staff who did not have the tools to help; no information as to the delay of connection; no response to my email of concerns and queries. I had hoped that a little competition in the market around no contracts would help them to excell the small NZ internet provider in making a mark for themselves within a very tight and competitive market. Extremely disappointed. But at least I finally got my money refunded. ...read more

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