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Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 5.4
Reliability 6.1
Speed 5.8
Support 5.1
Features 5.7
Value 4.4
Average from 268 reviews
Showing 11-15 of 268 items.
2019-12-08 16:38:22
Caitlin White 5.4
We were happy enough with the broadband overall but it was a real hassle getting it installed. They gave us a good deal on a one year contract (6 months half price) but at the end of the one year, we were paying $105 per month which is well above the market rate. They were unwilling to give us any sort of discount, or switch us to a cheaper plan without us agreeing to be locked in for another 12 months.
2019-12-05 21:22:26
Wayne 5.0
Spark fault reset of everything needed. Because I have my own high power modem they cannot help. The help desk is a chat bot....what a pain. I had to call a tech in to fix and reset...lots of time wasted and money spent. Sorry Spark I'm gone
Pros
Cons
Poor support no care attitude.
2019-11-08 21:51:42
Margaret Gravestock 7.0
I am currently on the Spark mobile broadband because when I enquired about fibre three years ago I was told that it wouldn't be available in Te Puke in the foreseeable future. Two months later the government announced the roll out that is now taking place.
Pros
Wifi broadband is certainly an improvement over the previous copper wire telephone/broadband system.
Cons
An occasional glitch or overload of the mobile spectrum.
2019-10-30 16:42:36
Ravi 6.0
Spark has fancy website and chat functions but to get a job done is a mission. it took 7 phone calls and 10 days to get my number ported to them. i had to email them twice for the free netflix and lightbox.
Pros
good automated process for ordering.
Cons
Competitors are nearly 40% cheaper. Value for money is a challenge
2019-09-13 17:47:33
Ian Db 5.6
Spark had no interest in being loyal to loyal customers.
I had been loyal to Spark / Telecom for more than 15yrs. They wouldn't give me as good a deal as a new customer would get.
So I left them!
Pros
Reliable service
Cons
Expensive
Showing 11-15 of 268 items.
Mar 5, 2017
Latest news on BroadbandCompare.co.nz 06.03.2017
Latest news on BroadbandCompare.co.nz 06.03.2017 Today we have updated plans for:
Spark Broadband offer Netflix bundle promotion
Feb 26, 2017
Spark Broadband offer Netflix bundle promotion
Spark Broadband has signed a partnership with Netflix as they bid to become a major entertainment provider.  The telco said the exclusive deal would give Spark broadband customers a subscription to the Netflix NZ Standard plan for one year when they sign up to a 24-month Unlimited Data broadband plan.
Spark Broadband Problems
Jan 30, 2017
Spark Broadband Problems
So it wasn’t a great Auckland Anniversary weekend for some as Spark suffered major broadband outages affecting connectivity across the country.  
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
Spark Broadband Plans – Price rises and data increases
Aug 29, 2016
Spark Broadband Plans – Price rises and data increases
Spark, one of the big two broadband providers in New Zealand has announced a raft of changes to its broadband plans as it responds to the changing demands of a data hungry nation that New Zealand has become.  There was a press release today that announced Spark has responded to growing demand for data by increasing broadband plan allowances by 50%... however this does also mean a change to some prices. 
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