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Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 5.4
Reliability 6.0
Speed 5.8
Support 5.0
Features 5.7
Value 4.4
Average from 256 reviews
Showing 76-80 of 256 items.
2018-11-01 08:41:13
Louise Moore 6.4
It is impossible to get customer service from spark.
Pros
Market leader. Phone app to manage account
Cons
Absolutely close to impossible to get through to support. Then follow up is poor. When we had a major issue, getting anyone to be proactive and own the issue took a complaint to the telecommunication disputes resolutions service. Then I had a call within an hour ...read more
2018-10-31 21:24:10
wendy 6.8
haven't had any issues apart from slow speed sometimes
Pros
Special deal
Cons
None
2018-10-21 02:45:02
Peter sanders 5.0
I want to change but Spark is obstructive and is trying to charge early exit fees despite conflicting emails that say I can leave without charge - I believe Sparge is deliberately trying to keep me as a customer despite poor service - Is there a broadband/mobile ombudsperson I can approach - thanks 0274797947
2018-10-16 06:58:25
F A Crozier 3.2
Not greatly enthused by their customer service at all. We ended up with a connection we did not want due to their slow response and so bsequent crossing of emails.
Pros
Can't think of any
Cons
Bad communication
Bad customer service
Do not correct their errors
High handed methods to get what they want over what customer wans
2018-10-06 00:48:53
Peter Begg 7.2
Wireless connection
Pros
works well for my needs
Cons
If I ever want to increase capacity, difficult.
Showing 76-80 of 256 items.
Aug 2, 2016
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