Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites. Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 151-155 of 365 items.

2019-04-15 09:34:37

Peter 5.8

Spark OK but like all other large companies does not have enough staff to cope with customers enquiries and employs people who first language is not English .
Makes policy decisions that suit them and not their customers.

2019-04-06 00:49:23

Dean 2.6

Shocking customer service way to much hassle trying to access your account when someone else puts there name as the owner of the account and your the main bill payer. Been loyal to these guys for years when there name was Telecom. And cant even access the account. Time for change

Pros

TBH cant think of anything

Cons

they add a $2.50 charge for sending the bill by mail. Too expensive for crap service.

2019-03-29 10:28:51

Charles 3.4

Got the 100/20 fibre package from Spark, but the reality is the download speed was never better than 50MB/s, which was half of advertised and less than adequate for video calls. The connection often dropped off esp on a cloudy or rainy day. The modem came with the package was below average also in terms of performance and signal strength. I once received a bill of $900 by Spark's system error for what was supposedly a free-switch after I moved to current address. The coordina ...read more

Pros

Free 3rd party subscriptions (eg lightbox) with contract. Free modem with contract. Well established online support system (eg booking a call)

Cons

Poor speed. Poor reliability. Over priced. Error-prone invoicing system. Weak modem.

2019-03-28 18:43:48

Terry Robb 7.8

Has been very reliable, however the plans aren't competitive. Lightbox is free, supposedly, however other Spark plans make it obvious that Lightbox is NOT free!

Pros

reliable

Cons

pricing is NOT competitive

2019-03-28 12:19:06

Edna 5.2

Had terrible problem on our speed, so we changed to unlimited fibre broadband but the problem got worse.

Pros

Got everything we need

Cons

Very slow

Showing 151-155 of 365 items.

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