Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 131-135 of 365 items.

2019-06-27 14:44:27

Hamish Shaw 5.8

expensive and slow

Pros

good app, reasonable service although always had to wait for a call back

Cons

confusing and complicated charging, including overcharging a couple of times, slow internet (even though it's fibre)

2019-06-14 09:32:20

Warren Hurley 6.2

Even though I was assured at sign-up that I could keep my non-Spark email address, the reality was different. Any time I made an unrelated change to my account (e.g. install fibre, quit my landline) my email access would disappear. I was then told it was impossible to use an email address from another ISP. After days of long phone calls the problem would eventually be escalated and resolved. The tech staff have zero empathy, only the 'customer retention' staff have that qua ...read more

Pros

100% reliable fibre

Cons

Non-Spark email not welcome. Billing account was not always delivered meaning I was often paying an overdue account.

2019-06-13 18:43:13

Lou Kolff 4.2

I have been with Spark from Telecom days. I found the digital world a whole new phenomenon and very hard to comprehend.( I'm now 73) So setting up broadband and mobile phones was affected by this and from memory, Spark certainly helped with their patience.

Pros

Helpful and persevered in teaching me. One time they approached me to point out that I was on the wrong plan and pointed to a cheaper one.

Cons

In earlier days, harder to get hold of. and generally could have been more helpful

2019-06-10 10:30:58

lance rangi 5.8

Reliable

Pros

Reliable

Cons

Expensive

2019-06-01 16:00:01

wei 2.4

The 0800 team is rude and not serious . I got 4 different answers from 4 person regarding why I suddenly got a more expensive bill while I am still during 1 year fixed contract.
Enough is enough,decide to walk away from this company in no time.

Showing 131-135 of 365 items.

Stream live sport in NZ with Spark Sport

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13/08/2017

The Commerce Commission warns four New Zealand internet providers

News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.

15/03/2017

Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)

Internet providers in New Zealand offer different connection options to broadband subscribers. These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.