Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS
Total: 5.6
Reliability 6.3
Speed 6.0
Support 5.2
Features 5.9
Value 4.4
Average from 364 reviews
Showing 6-10 of 364 items.
2022-06-23 20:13:20
John 1.6
Spark is not value for money any more they are getting very expensive,we have been with them for years,now its time to move on,they do not care about the customers they only care for money,i tried to talk to them i got no where with them,they are set on raising there prices,they are the mosts expensive here in NZ
Pros
no
Cons
no
2022-04-16 15:49:23
Lorraine Thornley 7.0
Moving to new home. Waiting for fiber to be connected, so they gave us wireless broadband until fibre connected. Not expecting password. Will not refund our money.
I am going off spark after being with them for over 40 years.
2022-02-08 05:43:37
Kev 3.8
one of the most hopeless, arrogant organisation I have ever had to deal with. I have been with them for many years but over the last few years it has been a steady dive in performance, service and support until it has reached new lows. Loyalty to a long time customer is some thing that they do not adhere to. A new plan is being forced on me but getting the swap over sorted is a nightmare. And then a bill comes and nothing has changed, except my old LL has been cut off. Trying to sort it is a nightmare that anybody could really do without. I am flabbergasted at the poor quality of knowledge and desire to help a paying customer through a change that they forced onto me. This is a new low in a steady downward curve over the last few years. ...read more
Pros
Some individuals put in the effort, but they (whilst appreciated) are few. Based on my experience. No Pros.
Cons
A helpdesk in the Phillipines is a problem because they do not understand local (NZ) conditions and expectations. The fault is not with these individuals but with what management dumps on them. All that matters is the money honey. No loyalty to long serving customers. Problem? What Problem? They just want to get you off the line ASAP. A constant feeling of management double-speak that is drilled into the overworked and underpaid underlings. ...read more
2021-11-28 13:31:12
Jacqueline Crothers 6.8
Need a change.
2021-11-27 07:40:57
R garvey 4.0
Fine when everything ok. Rather poor when things go wrong.
Showing 6-10 of 364 items.
Streaming rugby world cup for free
18/06/2019
Spark makes the Rugby World Cup free for customers – is this a good deal for broadband?
Spark has announced that the Rugby World Cup 2019 Tournament Pass will be free for new or renewing customers on an eligible mobile or broadband plan. Broadband customers will need to commit to a 12 month unlimited broadband plan with Spark, so before you hit the ‘sign up’ button….
Spark New Zealand receive warning from Commerce Commission
23/05/2019
Commerce Commission warn Spark over price rise messaging – were you affected?
The Commerce Commission has warned Spark for likely breaching the law when it notified customers of a broadband price rise last year. We you one of the customers effected?
How to watch the Rugby World Cup 2019
9/05/2019
How to watch the Rugby World Cup 2019
Spark Sport have launched earlybird passes to stream the Spark Sport Rugby World Cup 2019. Make sure you have the fastest broadband plan and sign up in May and get the super early bird price of just….
Share No Evil
27/03/2019
Share No Evil browser extension launches to tackle online terror in NZ
NZ Compare is proud to support Share No Evil.  Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa.  With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.
Rural homes with broadband too slow to stream Rugby World Cup
15/03/2019
Around 40,000 rural homes won’t have fast enough broadband to stream Rugby World Cup
A recent government committee recently revealed that 40,000 homes in rural areas won’t have broadband fast enough to stream the Rugby World Cup. Could you be missing out?
Spark Sport Rugby World Cup
11/03/2019
Get ready to stream the Rugby World Cup 2019
Get ready for the 2019 Rugby World Cup and set yourself up with a great streaming service. Check out this great new service & free trial month for New Zealanders. 
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