Leave a review about Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 5.4
Reliability 6.0
Speed 5.8
Support 5.0
Features 5.7
Value 4.4
Average from 246 reviews
Showing 146-150 of 254 items.
2018-01-10 10:08:58
Edward 10.0
do not require unlimited data, and price is high for a single user
Pros
very good provider
Cons
do not have broadband plans for low data user
2017-12-15 04:23:11
Wiki Gilvray 7.0
helpful
Pros
reliable
Cons
will not consider bundling the two properties we own (using the same ISP) to negotiate cheaper rates
2017-12-01 23:34:20
Warrick Procter 3.4
Some of the other providers that Spark owns, are much better than Spark, e.g. NOW.
Pros
None.
Cons
(1) Have network connection card issues at many exchanges and are very reluctant to reset those cards when requested. Resetting usually fixes the go-slow problem.
(2) Have dreadful customer service and Call Centre response times.
(3) First level support people generally know nothing and escalation takes another 15 minutes hanging on the line.
...read more
2017-11-20 11:20:13
Alan and Kathryn Rowlands 6.4
Inflexible plans. Rather than offering less features at economic rates, Spark offers more and more 'features' at a higher monthly cost. Ultimately they loose out to providers offering more value with better selection options for the services they provide.
2017-11-19 23:47:09
Sanchit 1.0
Service is pathethic
There are not clear realistic timeframes.
They talk about fibre but it takes ages for them to action the request and follow up with Chorus. But again, ths wont guarantee connection.
All the support team does is sympathies rather than solving the problem or expediting it to ease things for u.
Showing 146-150 of 254 items.
Aug 2, 2016
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