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Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 5.4
Reliability 6.0
Speed 5.8
Support 5.0
Features 5.7
Value 4.4
Average from 256 reviews
Showing 146-150 of 256 items.
2018-01-12 09:57:29
Rohan 3.4
Possibly the worst provider in terms of reliability. The connection cuts of for long periods on a day to day basis. Wouldnt have internet connection when needed the most. Have to toggle between 4g and this like right now. Yes you guys do have courtesy 4g, but doesnt help me using a diff mobile provider. Frustrated!!
Pros
The price (which i got switching from another provider)- usually not competitive
Cons
Disrubted connection, slow!
2018-01-10 10:58:16
Wenz 3.2
Only found out I was in huge arrears with Spark when I called in a fault. My weekly AP had been in place since commemcing act however no one bothred to phone me to let me know
Pros
Cons
Need to make person to person contact about billing. Do not leave customers unknowingly in arrears and reap more money via penalty fees!!!
2018-01-10 10:08:58
Edward 10.0
do not require unlimited data, and price is high for a single user
Pros
very good provider
Cons
do not have broadband plans for low data user
2017-12-15 04:23:11
Wiki Gilvray 7.0
helpful
Pros
reliable
Cons
will not consider bundling the two properties we own (using the same ISP) to negotiate cheaper rates
2017-12-01 23:34:20
Warrick Procter 3.4
Some of the other providers that Spark owns, are much better than Spark, e.g. NOW.
Pros
None.
Cons
(1) Have network connection card issues at many exchanges and are very reluctant to reset those cards when requested. Resetting usually fixes the go-slow problem.
(2) Have dreadful customer service and Call Centre response times.
(3) First level support people generally know nothing and escalation takes another 15 minutes hanging on the line.
...read more
Showing 146-150 of 256 items.
Aug 2, 2016
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