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Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 5.4
Reliability 6.0
Speed 5.8
Support 5.0
Features 5.7
Value 4.4
Average from 265 reviews
Showing 116-120 of 265 items.
2018-06-16 01:53:51
Shane Egan 7.4
Value gets better once you come out of contract. Can beat them down $50 per month if you show a cheaper price elsewhere. I got $20 naked broadband discount $20 valued customer discount and $10 discount off my mobile plan too.
Pros
Spotify Netflix hotspots customer service and macafee security on pc free
Cons
Expensive until you come out of contract and can haggle
2018-06-15 22:55:25
Ariki 1.0
Absolute WASTE OF TIME. Had no internet connection for more then a month (and still waiting) because chorus had hooked up the wrong house and spark couldnt figure out why it says this address had internet at their end but we had nothing at ours. Their ineptitude cost me $1000 in lost earnings for time off for installation and the pain of not having internet for a month which hindered both me and my partners income immensly.
Pros
None
Cons
Entire experience with spark broadband
2018-06-15 22:13:46
Hanna 6.6
Customer support never followed through with a replacement router after determining that I needed a new one and tried to say I had to pay for it which would cost me $200?! After checking with the manager, it was confirmed that it will be free of charge and that it will be dispatched to me the following day. Old Router worked the following day surprisingly and I never received the new router or a phone call. Hopeless service!
Pros
Allows automatic payment which is my preference

Bills are sent to my emails monthly
Cons
Customer support - ZERO

Router loses connection more frequently
2018-06-11 06:36:56
Wayne Jamieson 7.2
Reliable but too expensive compared to other providers need to switch to get the deals
Pros
Reliable
Cons
Takes hours to try to talk to them charlotte service only way
2018-05-31 08:19:05
Doron Amir 6.8
While the plan I was in was good value for money when I signed up to it initially - it is currently unjustifiably expensive, especially considering the fact that I have an unresolved random issue of service disconnections
Pros
Fast fibre access when working
Cons
Had to chase down credit that was not applied properly to my account initially
Had to spend many hours with technical support to try and resolve multiple issues, 2 of them have not been resolved despite their technical experts' attempts, but I just gave up. ...read more
Showing 116-120 of 265 items.
Aug 2, 2016
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