Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites.  Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans
Total: 5.5
Reliability 6.3
Speed 6.0
Support 5.2
Features 5.9
Value 4.4
Average from 365 reviews
Showing 91-95 of 365 items.
2020-04-03 14:05:02
erich lunzer 3.2
3 hours in a live chat with no resolution to a simple request. The request was: I am unable to access my spark account due to a recent job change and therefore email and mobile phone number have change. Please update and give me permission to access my account again.
Pros
non
Cons
very unhappy since day 1, Never again Spark what a pain with no service;
2020-03-25 09:30:26
Michael Ferry-Parker 8.2
All good just each 12 months you are free to sign up with another ISP and get the latest sharp deal. 12 months later probably do it again. They are only prepared to do deals to attract new customers and very little to retain existing ones. Commercially seems foolish to me.
Pros
Biggest player with the most resources
Cons
Web site very difficult to anything around cancelling services (not surprising)
2020-03-12 00:42:08
ANUP 7.8
Well known company.Quick service.Best customer service.
Pros
Fast installation. Good speed. Great customer service.
Cons
Expensive.
2020-03-11 09:11:17
Louise 1.0
Connected on 5/2/20 to broadband. It still does not work despite many hours on the phone to Manila call centre. Paid for Geeks on Wheels to help and called back Chorus. Seems the fault is with Spark but still no resolution 5 weeks latter. Need to change provider
2020-03-09 16:36:53
Stephen 4.0
I have been with Spark for 12 yrs in AKL and 3 yrs up in Kaitaia.I have just discovered that we are still on ADSL & feel a little pissed that they haven’t suggested or just upgraded us to VDSL so I’ll change supplier now.
Showing 91-95 of 365 items.
Stream live sport in NZ with Spark Sport
11/03/2019
Stream Live Sport in NZ - Spark Sport Info
Have live sport at your fingertips – whether you want to stream live rugby online, or stream premier league football online. Check out this great new streaming service to watch live sports online in New Zealand. 
Email Providers NZ
11/09/2017
Email Providers NZ
Looking for an email provider in NZ?  We break down the different NZ email providers and highlight the best free email accounts in the New Zealand market.  If you need a new email address this article will help.
11/09/2017
ADSL broadband speed report September 2017
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  
VDSL broadband speed report September 2017
11/09/2017
VDSL broadband speed report September 2017
Looking for a VDSL connection?  Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money.  Read all about the performance of VDSL internet providers in NZ.
The Commerce Commission warns four New Zealand internet providers
13/08/2017
The Commerce Commission warns four New Zealand internet providers
News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
15/03/2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
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Great Offer
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Unlimited Broadband at the speed you need with the price you want. For just $59.59 per month, you can make your broadband a lot more simple.
Unlimited Broadband at the speed you need with the price you want. For just $59.59 per month, you can make your broadband a lot more simple.