Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites. Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 91-95 of 365 items.

2020-04-03 14:05:02

erich lunzer 3.2

3 hours in a live chat with no resolution to a simple request. The request was: I am unable to access my spark account due to a recent job change and therefore email and mobile phone number have change. Please update and give me permission to access my account again.

Pros

non

Cons

very unhappy since day 1, Never again Spark what a pain with no service;

2020-03-25 09:30:26

Michael Ferry-Parker 8.2

All good just each 12 months you are free to sign up with another ISP and get the latest sharp deal. 12 months later probably do it again. They are only prepared to do deals to attract new customers and very little to retain existing ones. Commercially seems foolish to me.

Pros

Biggest player with the most resources

Cons

Web site very difficult to anything around cancelling services (not surprising)

2020-03-12 00:42:08

ANUP 7.8

Well known company.Quick service.Best customer service.

Pros

Fast installation. Good speed. Great customer service.

Cons

Expensive.

2020-03-11 09:11:17

Louise 1.0

Connected on 5/2/20 to broadband. It still does not work despite many hours on the phone to Manila call centre. Paid for Geeks on Wheels to help and called back Chorus. Seems the fault is with Spark but still no resolution 5 weeks latter. Need to change provider

2020-03-09 16:36:53

Stephen 4.0

I have been with Spark for 12 yrs in AKL and 3 yrs up in Kaitaia.I have just discovered that we are still on ADSL & feel a little pissed that they haven’t suggested or just upgraded us to VDSL so I’ll change supplier now.

Showing 91-95 of 365 items.

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Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)

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