Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS
Total: 5.6
Reliability 6.3
Speed 6.0
Support 5.3
Features 5.9
Value 4.4
Average from 356 reviews
Showing 141-145 of 356 items.
2019-04-15 17:02:55
Dick Lane 6.6
I've been with Spark for a long time, and had fibre for nearly three years. The speed, though not great - 10 up, 50 down, was fine for my occasional OnDemand viewing etc. But the cost kept going up, and they weren't prepared to match other offers.
Pros
Good basic reliable service. Good billing, usage information - I liked the 80% used text, and the ability to download bills etc.
Cons
high cost
2019-04-15 09:34:37
Peter 5.8
Spark OK but like all other large companies does not have enough staff to cope with customers enquiries and employs people who first language is not English .
Makes policy decisions that suit them and not their customers.
2019-04-06 00:49:23
Dean 2.6
Shocking customer service way to much hassle trying to access your account when someone else puts there name as the owner of the account and your the main bill payer. Been loyal to these guys for years when there name was Telecom. And cant even access the account. Time for change
Pros
TBH cant think of anything
Cons
they add a $2.50 charge for sending the bill by mail. Too expensive for crap service.
2019-03-29 10:28:51
Charles 3.4
Got the 100/20 fibre package from Spark, but the reality is the download speed was never better than 50MB/s, which was half of advertised and less than adequate for video calls. The connection often dropped off esp on a cloudy or rainy day. The modem came with the package was below average also in terms of performance and signal strength. I once received a bill of $900 by Spark's system error for what was supposedly a free-switch after I moved to current address. The coordination between Spark and Chorus was hopeless. Overall a rip-off for what I paid and I would not recommend Spark to anyone. ...read more
Pros
Free 3rd party subscriptions (eg lightbox) with contract. Free modem with contract. Well established online support system (eg booking a call)
Cons
Poor speed. Poor reliability. Over priced. Error-prone invoicing system. Weak modem.
2019-03-28 18:43:48
Terry Robb 7.8
Has been very reliable, however the plans aren't competitive. Lightbox is free, supposedly, however other Spark plans make it obvious that Lightbox is NOT free!
Pros
reliable
Cons
pricing is NOT competitive
Showing 141-145 of 356 items.
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Aug 13, 2017
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Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
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Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
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3 Great Offers
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Exclusive Offer
Unlimited Fibre 300 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 300 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.