Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites. Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 121-125 of 365 items.

2019-07-29 10:54:40

Ji 4.6

No problems until i try to contact them. Spark needs to understand that front line service to their customers is crucial. We are not robots and dont want to talk or msg one. We are busy too and dont have time to wait for 15mins plus for their convienice.

Pros

Lightbox

Cons

Costs a lot more than most

2019-07-25 15:51:48

Gareth Gettings 1.0

As chorus had already installed fibre they refused to send a technician out to set up the service. The broadband install point is in the garage. The living space is no where near to the garage. I wanted an installer to come and set up the system properly. This did not happen so decided to take my business elsewhere. Please note that I changed to stuff fibre and they are no better. All they want to do is post you a modem and then move on.

Pros

None

Cons

Seems that the industry has poor service levels across the board

2019-07-25 10:33:27

Tracy Jones 6.4

Expensive mobile plans compared to others. Broadband OK but when current plan finished the best deal they would do for everything was $60 more than me switching, all they offered was $10 discount to keep me as a customer. Not great customer service!

Pros

Got a good sign up deal

Cons

Weren't interested in giving a halfway reasonable deal for 2 mobiles, broadband and home phone

2019-07-17 11:47:22

Deborah 5.8

Basically happy with service but having to be on rural broadband (yet only 400m outside of town boundry) it became very expensive compared to other providers.

Pros

Service mostly reliable

Cons

Can take a long time to book a call back. Also some buffering.

2019-07-14 20:39:11

Ralph Christophers 6.6

Came to end of our contract and without any messages bumped up the cost.They even have 30/20 internet speed as "standard"and charge to be at the market norm of 100/30.Also failed to offer us their newer plans.

Pros

Can go into a shop and talk to a person.Always had helpful/good service

Cons

As above

Showing 121-125 of 365 items.

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