Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 5.6
Reliability 6.3
Speed 6.0
Support 5.3
Features 5.9
Value 4.4
Average from 353 reviews
Showing 116-120 of 353 items.
2019-07-08 11:13:37
Nathan Paul Griffith 7.6
The service has always worked well. Some days there is slow internet or the internet will time out, but the service has been reliable and valuable.
Pros
It has good speed, reliablilty and the comapny is well known
Cons
The price is standard and does not stand out as being a great deal.
2019-07-06 09:05:46
Graeme Parker 1.0
I would not recommend Spark to anyone.
2019-07-02 14:27:33
Chris Shinn 2.8
Internet kept dropping out and has done for months. Really annoyed at Sparks extra charge for paying by credit card, just greedy adding that!! They also charged me an "Inconvenience fee" because I was a couple of days late paying one bill. No customer good will there. Would never recommend them!!
2019-06-27 14:44:27
Hamish Shaw 5.8
expensive and slow
Pros
good app, reasonable service although always had to wait for a call back
Cons
confusing and complicated charging, including overcharging a couple of times, slow internet (even though it's fibre)
2019-06-14 09:32:20
Warren Hurley 6.2
Even though I was assured at sign-up that I could keep my non-Spark email address, the reality was different. Any time I made an unrelated change to my account (e.g. install fibre, quit my landline) my email access would disappear. I was then told it was impossible to use an email address from another ISP. After days of long phone calls the problem would eventually be escalated and resolved. The tech staff have zero empathy, only the 'customer retention' staff have that quality. But it's too late - I'm off. ...read more
Pros
100% reliable fibre
Cons
Non-Spark email not welcome. Billing account was not always delivered meaning I was often paying an overdue account.
Showing 116-120 of 353 items.
Mar 5, 2017
Latest news on BroadbandCompare.co.nz 06.03.2017
Latest news on BroadbandCompare.co.nz 06.03.2017 Today we have updated plans for:
Spark Broadband offer Netflix bundle promotion
Feb 26, 2017
Spark Broadband offer Netflix bundle promotion
Spark Broadband has signed a partnership with Netflix as they bid to become a major entertainment provider.  The telco said the exclusive deal would give Spark broadband customers a subscription to the Netflix NZ Standard plan for one year when they sign up to a 24-month Unlimited Data broadband plan.
Spark Broadband Problems
Jan 30, 2017
Spark Broadband Problems
So it wasn’t a great Auckland Anniversary weekend for some as Spark suffered major broadband outages affecting connectivity across the country.  
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
Spark Broadband Plans – Price rises and data increases
Aug 29, 2016
Spark Broadband Plans – Price rises and data increases
Spark, one of the big two broadband providers in New Zealand has announced a raft of changes to its broadband plans as it responds to the changing demands of a data hungry nation that New Zealand has become.  There was a press release today that announced Spark has responded to growing demand for data by increasing broadband plan allowances by 50%... however this does also mean a change to some prices. 
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.