Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites. Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 11-15 of 365 items.

2021-11-27 07:40:57

R garvey 4.0

Fine when everything ok. Rather poor when things go wrong.

2021-11-24 11:45:18

Mel C 3.6

I've been with Telecom/Spark for 40+ years. Their loyalty is zero. Deals are offered to new customers only.
They tried to push me onto wireless internet last year. Sent a letter saying I'd be changed over unless I opted out. The letter arrived on a Saturday, opt-out deadline the following day. I phoned, told them the time-frame was unreasonable, but the customer service woman did not accept the facts here, was pushy and arrogant, then transferred me to the department wher ...read more

Pros

Customer service is usually great, (except for pushy Sales Team people).

Cons

Unreliable internet connection.

2021-11-03 18:18:27

Bruce 6.0

Only changing due to being buggered around. Had a billing query, first person ver pleasantly said they would sort it - nothing happened. Second person knew nothing. Third person was rude and obnoxious. Committed to investigate - a month later nothing had yet happened. Fourth person in store was sort of helpful, I agreed to some concessions on the bill and was told I would get an email invoice detailing agreed changes - nothing happened again! I then decide I am better trying ...read more

Pros

Good reliable service. Definitely not the cheapest.

Cons

Couldn’t resolve my customer service request. Got sick of it after 2 phone calls and two in store visits.

2021-10-30 19:06:27

carl strohmenger 5.8

Pros

Cons

the internet cuts out alot

2021-10-28 08:11:36

Bruce Woods 3.8

We have been with this company for a long time.
We changed providors as our monthly bill became huge the company does not give any notice or warnings, they simply rip consumers off. Especially if you are elderly and not technically inclined. Frankly the indudtry should be regulated to prevent this kind of greedy behaviour.

Pros

None

Cons

Ref above Spark rop their customers off

Showing 11-15 of 365 items.

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