Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 11-15 of 365 items.

2021-11-27 07:40:57

R garvey 4.0

Fine when everything ok. Rather poor when things go wrong.

2021-11-24 11:45:18

Mel C 3.6

I've been with Telecom/Spark for 40+ years. Their loyalty is zero. Deals are offered to new customers only.
They tried to push me onto wireless internet last year. Sent a letter saying I'd be changed over unless I opted out. The letter arrived on a Saturday, opt-out deadline the following day. I phoned, told them the time-frame was unreasonable, but the customer service woman did not accept the facts here, was pushy and arrogant, then transferred me to the department wher ...read more

Pros

Customer service is usually great, (except for pushy Sales Team people).

Cons

Unreliable internet connection.

2021-11-03 18:18:27

Bruce 6.0

Only changing due to being buggered around. Had a billing query, first person ver pleasantly said they would sort it - nothing happened. Second person knew nothing. Third person was rude and obnoxious. Committed to investigate - a month later nothing had yet happened. Fourth person in store was sort of helpful, I agreed to some concessions on the bill and was told I would get an email invoice detailing agreed changes - nothing happened again! I then decide I am better trying ...read more

Pros

Good reliable service. Definitely not the cheapest.

Cons

Couldn’t resolve my customer service request. Got sick of it after 2 phone calls and two in store visits.

2021-10-30 19:06:27

carl strohmenger 5.8

Pros

Cons

the internet cuts out alot

2021-10-28 08:11:36

Bruce Woods 3.8

We have been with this company for a long time.
We changed providors as our monthly bill became huge the company does not give any notice or warnings, they simply rip consumers off. Especially if you are elderly and not technically inclined. Frankly the indudtry should be regulated to prevent this kind of greedy behaviour.

Pros

None

Cons

Ref above Spark rop their customers off

Showing 11-15 of 365 items.

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